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Start Date: ASAP

Work Arrangement: REMOTE - FULL TIME

Salary: $16/hr.

Equipment: Provided by Company

Internet Connection: 50 MBPS Download (and up)

Schedule: TBD - Flexibility to work 8 hours within operational hours of 9:00 AM to 8:00 PM U.S. EST


CLIENT is a software solution that automates vision insurance billing (eligibility and claims) and facilitates instant rebates to help eye care providers manage their customers.


  • Monitor and quickly respond to tickets regarding insurance claims for eye care concerns
  • Follow a prescribed process and manage a high volume of transactions with accuracy and efficiency
  • Show empathy and go the extra mile to assist customers and prioritize their needs.
  • Collaborate with other team members to overcome challenges and deliver a memorable customer experience
  • Follow up on outstanding tickets/claims and follow through until completion.
  • Leave internal notes for follow up with the team

HARD REQUIREMENTS (non-negotiable):

  • Must have experience working at a tech company or a start-up
  • Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers with empathy and professionalism.
  • At least 1 year of experience in a call center as a Customer Service Representative (managing claims, dealing with diverse demographic background)
  • An individual who has an innate curiosity, a can-do attitude, and shows initiative to continuously learn
  • Has a team player mindset with innovative ideas and strong attention to detail
  • Flexibility in working US hours between 9am-8pm US EST (including weekend)


  • Experience with CRM systems (Zendesk, Jira, Salesforce and HubSpot)
  • Background / understanding of non-profit organizations


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