Start Date: ASAP
Work Arrangement: REMOTE - FULL TIME
Salary: $16/hr.
Equipment: Provided by Company
Internet Connection: 50 MBPS Download (and up)
Schedule: TBD - Flexibility to work 8 hours within operational hours of 9:00 AM to 8:00 PM U.S. EST
SUMMARY:
CLIENT is a software solution that automates vision insurance billing (eligibility and claims) and facilitates instant rebates to help eye care providers manage their customers.ESSENTIAL FUNCTIONS:
- Monitor and quickly respond to tickets regarding insurance claims for eye care concerns
- Follow a prescribed process and manage a high volume of transactions with accuracy and efficiency
- Show empathy and go the extra mile to assist customers and prioritize their needs.
- Collaborate with other team members to overcome challenges and deliver a memorable customer experience
- Follow up on outstanding tickets/claims and follow through until completion.
- Leave internal notes for follow up with the team
HARD REQUIREMENTS (non-negotiable):
- Must have experience working at a tech company or a start-up
- Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers with empathy and professionalism.
- At least 1 year of experience in a call center as a Customer Service Representative (managing claims, dealing with diverse demographic background)
- An individual who has an innate curiosity, a can-do attitude, and shows initiative to continuously learn
- Has a team player mindset with innovative ideas and strong attention to detail
- Flexibility in working US hours between 9am-8pm US EST (including weekend)
PREFERRED REQUIREMENTS (negotiable):
- Experience with CRM systems (Zendesk, Jira, Salesforce and HubSpot)
- Background / understanding of non-profit organizations
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