Get Paid to Chat: A $2,560/Month Computer-Based Healthcare Chat Job in 2023

 

Start Date: ASAP

Work Arrangement: REMOTE - FULL TIME

Salary: $16/hr.

Equipment: Provided by Company

Internet Connection: 50 MBPS Download (and up)

Schedule: TBD - Flexibility to work 8 hours within operational hours of 9:00 AM to 8:00 PM U.S. EST

SUMMARY: 

CLIENT is a software solution that automates vision insurance billing (eligibility and claims) and facilitates instant rebates to help eye care providers manage their customers.

ESSENTIAL FUNCTIONS:

• Monitor and quickly respond to tickets regarding insurance claims for eye care concerns
• Follow a prescribed process and manage a high volume of transactions with accuracy and efficiency
• Show empathy and go the extra mile to assist customers and prioritize their needs.
• Collaborate with other team members to overcome challenges and deliver a memorable customer experience
• Follow up on outstanding tickets/claims and follow through until completion.
• Leave internal notes for follow up with the team

HARD REQUIREMENTS (non-negotiable):

• Must have experience working at a tech company or a start-up
• Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers with empathy and professionalism.
• At least 1 year of experience in a call center as a Customer Service Representative (managing claims, dealing with diverse demographic background)
• An individual who has an innate curiosity, a can-do attitude, and shows initiative to continuously learn
• Has a team player mindset with innovative ideas and strong attention to detail
• Flexibility in working US hours between 9am-8pm US EST (including weekend)

PREFERRED REQUIREMENTS (negotiable):

• Experience with CRM systems (Zendesk, Jira, Salesforce and HubSpot)
• Background / understanding of non-profit organizations

APPLY HERE