$1,057–$1,250 Week Email/Chat Remote, Computer-Provided

 

This company is hiring someone to handle their customer service through email and chat. They also provide a computer for you to work from. They are paying anywhere from $1,057 to $1,250 a week.

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into an essential resource and destination for professional creatives the world over. Our growing suite of cloud-based tools empower professional creators to push beyond their design boundaries and even transform the way they collaborate with their teams.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio — from landing pages and pitch decks to interactive social media — has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote first forever with a 4½ day workweek that finishes every Friday at 1pm.

The Role

As a member of Ceros’ Customer Support team, you will be part of a rapidly-growing software startup. You will act as the front line of support for Customers all around the globe, helping them learn and thrive on the Ceros platform via live chat, email, and screen shares. Your primary focus will be to help customers who have questions about the Ceros Studio and other aspects of the Ceros platform. Your day to day will include answering questions from customers about creating content, troubleshooting any issues customers may have, and (where necessary) work with our Product team to triage and document any software defects that you find.

Key Responsibilities

• Answer technical questions from clients and teammates via live chat and email

• Work side-by-side with clients in the Ceros platform to help achieve their project goals

• Escalate advanced questions or issues through appropriate channels

• Identify opportunities for client training and development

• Become an expert on Ceros and stay up to date on new feature

• Identify and report product improvement ideas from clients

• Perform other operational and administrative support as requested by the business

Link to apply is below. 

Apply Here! 

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