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This remote job opportunity might be ideal for you if you have excellent customer service skills but are seeking a non-phone position. This skincare company is looking to hire someone to work from home, reviewing the effectiveness of all email and SMS interactions with customers. They pay between $1,096 and $1,538 per week and do not require a college degree.

Curology is developing the next generation of skincare through personalized treatment regimens and formulas containing potent prescription ingredients for anti-aging and acne. Great skin should not be considered a luxury, in our opinion; it should be a given.

The Manager of CS Training & Special Projects will be the Quality Lead's direct supervisor. The Quality Lead is a key member of the Customer Success team. This position is in charge of creating, implementing, and managing the Customer Success quality programs, policies, and systems that guarantee we give our patients exceptional care. To ensure the highest standards of quality and consistency, the Quality Lead will be expected to develop strong quality protocols and development programs, become an expert in all crucial Customer Success processes, and become a key member of the team.

A quick learner and self-starter who genuinely cares about the customer experience and gets fired up by a highly dynamic environment with constant change is the ideal candidate.

In this role, you will:

  • Create a setting where our CS Specialists, who assist our patients via email, SMS, live chat, and social media interactions, deliver a premium customer experience.
  • Develop and manage a robust and comprehensive Quality Assurance program that can be scaled as the team grows. This program includes the process creation of compliance audits for quality, accuracy, and adherence to outlined standards. This program must measure and maintain quality standards through identified KPIs, which are tracked weekly at a team and individual level
  • Identify and implement QA best practices to drive improvements to customer interactions and experiences
  • Lead day-to-day quality activities to support the development and growth of the CS Specialists, including the delivery of clear and actionable feedback and individual coaching
  • Collaborate with CS Leadership Team to develop action plans to improve KPIs, support implementation of process changes, track and evaluate success of process changes, and communicate results of changes to key stakeholders
  • Manage internal documentation of processes and policies to ensure CS Specialists have access to updated information on workflows and best practices
  • Assess training needs based on QA findings and develop recommendations on how best to address identified gaps
  • Participate as an active member of the CS Leadership Team and as the subject matter expert and thought leader in quality management and improvement
  • Continuously explore emerging trends in quality and customer experience to make recommendations to our business

In order to succeed, you need to have:

  • 3+ years of experience in a Quality Assurance role within a customer service department and/or sales environment with emphasis on quality improvement
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Impeccable attention to detail and strong analytical skills
  • Superior written & verbal communication and comprehension skills
  • Strong Powerpoint and Excel skills
  • High level of professionalism and strong presentation capabilities
  • Maintains an upbeat and enthusiastic attitude, even under pressure
  • Must be able to effectively communicate with people at all levels

You will enjoy your job at Curology because:

  • Competitive salary and equity packages
  • Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
  • $75 WFH stipend (remote employees)
  • Home office setup stipend (remote employees)
  • Minimum Time Off policy (unlimited PTO, with at least 3 weeks off) for exempt employees
  • 11 company observed holidays
  • Additional holidays: Curology days off (1 per quarter), 1 annual floating holiday (employee’s choice), and Gratitude Week (employees take the full week of Thanksgiving off; business critical teams observe different days)
  • Paid parental leave
  • Employee donation matching program
  • Company-sponsored events
  • Free subscription to Curology or Agency

The base salary for this position will be between $57,000 to $80,000 depending on your experience, skillset, and geographic location.

Apply Below 

$1,096 to $1,538 per week | Remote, non-phone position | Email & SMS Quality Review

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