Remote Healthcare Customer Service Representative Position: $17/hour
Location: Remote
Schedule:
Flexibility required to work any shift assigned between 8:00am – 8:00pm EST, Monday - Friday. Shifts are 8 hours per day, 5 days a week.
Training Length: 5 weeks
Training Schedule: 9:00am – 5:30pm EST, Monday-Friday
Pay: Up to $17 an hour
Career Growth Opportunities:
Join a dynamic healthcare team with ample opportunities for career advancement!
Benefits
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO), vacation, or sick time
Medical and dental benefits begin on the date of hire!
About the Role
Are you passionate about making a difference in people's lives? Do you thrive on solving complex problems and delivering impactful solutions? If your answer is yes, then this position is perfect for you!
As a Remote Healthcare Customer Service Representative at Conduent, you will play a crucial role in responding to patient and healthcare provider inquiries for a leading Pharmaceutical Company’s Patient Assistance Program. You will assist with application completion, reorder forms, and general program questions. This position requires high-volume inbound and outbound call management, ensuring a positive customer experience by educating and guiding patients through program requirements.
Responsibilities
Answer high-volume inbound calls for the Patient Assistance Program.
Make outbound calls to address questions and complete required documentation.
Utilize program training and resources to resolve patient/HCP queries.
Complete required application and reorder documentation.
Communicate effectively and professionally with all involved parties.
Consistently meet and exceed Agent Performance Goals/KPIs.
Adhere to work schedule and attendance policies.
Perform other duties as required.
Skills & Abilities
Excellent written and verbal communication skills.
Active listening skills.
Proficient with MS Office and capable of navigating multiple platforms.
Ability to learn and apply program Business Rules and Standard Operating Procedures.
Strong customer service skills with a positive attitude.
Empathetic and passionate about helping others.
Able to work well under pressure and meet targets.
Excellent soft skills to enhance the patient experience.
Typical Inquiries
Eligibility requirements for the program.
Status of enrollment/order.
Ideal Candidate
Conduent is seeking individuals who are empathetic, determined, and passionate about helping others. Call center experience is a plus but not mandatory. Successful candidates will have:
Work-From-Home Requirements
Successful completion of typing and customer service assessment.
Dedicated, private workspace free of distractions.
Stable internet connectivity (minimum download speed of 25 mbps and upload speed of 15 mbps).
Understanding of home network environment.
Ability to troubleshoot devices and connectivity issues.
Education & Experience
High School Diploma or equivalent required.
1-2 years of customer service experience required (hospitality, retail, or pharmaceutical fields encouraged to apply!).
Call center experience preferred but not required.
Work Location: Remote
Note: Successful completion of a background check is required for this position.
Application Process
Step 1: Apply and provide basic profile information (2 minutes).
Step 2: Answer prescreen questions to ensure minimum requirements are met (3 minutes).
Step 3: Complete a typing test (2 minutes).
Step 4: Take a short assessment to determine role fit (10 minutes).
For the typing test and assessment, access to a computer with a keyboard is necessary. If you lack access, complete other steps first, then use a public computer at libraries, coffee shops, or similar locations to finish the application process.
Embark on a rewarding career journey with Conduent by applying today!
Apply Here to get started!
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