Earn up to $18.50 an hour as a Customer Care Order Placement Representative and join a dynamic team dedicated to providing exceptional customer service to our clients.
Shift Details
Training Schedule: Your new hire training will take place Monday through Friday, from 8:00 AM to 5:00 PM EST. Mandatory attendance is required.
Post-Training Schedule: After completing the new hire training, you will participate in a shift bid to determine your ongoing schedule. This schedule is based on business needs, so you must be open and flexible to work any hours between 8:00 AM EST and 9:00 PM EST, including Saturdays.
Role Overview
What Customer Service Operations Contributes to Cardinal Health
Customer Service is crucial for building and maintaining strong customer relationships through contract administration, order management, and problem resolution. Our Customer Service Operations team provides outsourced services related to medical billing, reimbursement, and other client services, serving as a liaison for problem-solving and dispute resolution.
Job Summary
As a Customer Care Order Placement Representative, you will be responsible for answering inbound calls to place or reorder medical supplies. You will act as a liaison, solving order issues, researching accounts, and providing resolutions in a high-volume call center environment.
Key Responsibilities:
Operate as a “Universal Agent” to meet customer needs throughout the order placement lifecycle.
Handle approximately 60-80 incoming calls per day from customers, caregivers, and referral sources.
Process orders for new and existing customers, ensuring compliance with insurance billing and collecting payments as necessary.
Navigate multiple computer programs and systems to address customer concerns effectively.
Consult with supervisors or team leads on complex problems.
Adhere to business processes and regulatory standards.
Provide order status updates and first-time call resolutions.
Explain insurance terminology and product offerings clearly to customers.
Maintain a positive, empathetic, and professional attitude.
Qualifications
High school diploma, GED, or equivalent work experience preferred.
2-4 years of experience in a high-volume call center preferred.
Previous remote work experience is preferred.
Proficiency in Microsoft Office and order placement systems is preferred.
Prior customer service experience in the healthcare industry is preferred.
Excellent phone skills with a focus on quality and the ability to meet daily call center metrics.
What is Expected of You
Apply acquired job skills and company policies to complete routine tasks.
Work on assignments that require basic problem resolution.
Seek guidance from policies and past practices.
Receive general direction on standard work and detailed instruction on new assignments.
Consult with supervisors or senior peers on complex problems.
Remote Work Details
This is a full-time, work-from-home position. If you are interested in joining their team and making a positive impact on their customers, please [apply here].
If you're searching for additional remote customer service positions, take a look at our Remote CSR Job Board here.
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