Join BroadPath as a Patient Support Representative!

BroadPath is excited to announce new opportunities for highly motivated individuals to join their team as patient support representatives. This is a work-from-home position, allowing you the flexibility to manage your professional responsibilities in the comfort of your own space. As a Patient Support Representative, you will play a crucial role in enhancing patient access through effective scheduling, documentation, and coordination of care-related communications.

Key Responsibilities

• Inbound and Outbound Call Management: Manage patient appointments efficiently by scheduling, rescheduling, and confirming appointments.

• Insurance Verification: Review and verify patient insurance eligibility to ensure smooth service delivery.

• Referral and Prescription Management: Process requests for referrals and prescription renewals, maintaining accurate documentation and timely communication with clinical teams.

• Patient Confidentiality: Uphold patient confidentiality by securely handling all patient health information and medical records.

• Communication: Liaise with call center management to communicate progress and address any issues.

• Document Management: Scan and import documents into patient charts to ensure accurate record-keeping.

• Additional Duties: Perform other duties as assigned to support the call center and patient services.

Required Qualifications

• Educational Background: High School Diploma or equivalent.

• Experience:

  • Minimum of 1+ years of customer service experience in a call center environment.

  • At least 1+ years of healthcare experience.

  • A minimum of 1+ years in a role requiring effective verbal and written communication skills, as accurate information entry into patient records is critical.

• Workspace: Access to a designated quiet workspace at home, separate from non-work areas, with the ability to secure Protected Health Information (PHI).

• Internet Connection: Maintain an approved high-speed internet connection.

Preferred Qualifications

• Appointment Scheduling Experience: Familiarity with scheduling patient appointments.

• EMR Systems Experience: Proficiency in using electronic medical records systems.

• EPIC Application: Experience with the EPIC application is highly desirable.

• Medical Records Knowledge: Solid understanding of medical terminology and experience handling medical records.

How to Apply

If you are ready to make a difference in patient care and join a dynamic team, we encourage you to apply today! Please visit their  Careers Page to submit your application and learn more about our company.

FAQs

1. What equipment do I need to work from home?

You will need a computer, a high-speed internet connection, and a quiet, private workspace.

2. Do I need previous experience in a healthcare setting?

While previous healthcare experience is required, we value strong customer service skills and the ability to learn quickly.

3. Is this position full-time or part-time?

This is a full-time position with potential opportunities for part-time roles depending on availability.

Join BroadPath today and become a vital part of our mission to deliver exceptional patient service and care coordination. We look forward to welcoming you to our team!

You can also explore our comprehensive guide on How to Secure a Remote Job with BroadPath, which offers valuable tips and practical advice to successfully navigate the application process. This guide encompasses everything from crafting an impressive resume to excelling in virtual interviews and even provides guidance on setting up an ergonomic and efficient home office. Whether you’re new to remote work or an experienced professional, our guide is tailored to equip you with the necessary tools and insights to thrive in a remote position with BroadPath. Prepare yourself to embark on a rewarding career journey that blends professional advancement with the comfort and convenience of working from home.