Are you passionate about technology and helping people? Do you want to work for a company that's driving innovation in cloud-based patient management software? If so, ResMed’s wholly owned subsidiary, Brightree, wants you! Are hiring for Customer Support Specialists to be a part of their dynamic team. 🚀
About Brightree
At Brightree, a part of ResMed (NYSE: RMD, ASX: RMD), they believe in making a difference. Our technology empowers better patient outcomes, and at our core, we’re all about people. They strive to positively impact our customers’ businesses and the lives of patients every day. 💙
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The Role: Customer Support Specialist
Key Responsibilities:
Engage with Customers: Answer questions and provide solutions regarding the Brightree application and its services in a friendly, efficient manner. 📞
Problem Solver: Diagnose and resolve technical and non-technical customer issues through phone or electronic communication. 🛠️
Document & Track: Keep detailed records of support requests, ensuring proper documentation of issues. 📑
Collaborate: Work closely with customers to provide solutions tailored to their needs, and escalate cases with mentors when necessary. 🤝
Stay Updated: Keep abreast of current technology and new product offerings. 📈
What They Are Looking For:
Experience: Previous experience in software support to external customers is a must.
Technical Skills: Strong troubleshooting skills with a logical, systematic approach.
Fast Learner: Self-directed, motivated, and able to work in a fast-paced environment.
Industry Knowledge: Experience in HME, home health, or the healthcare industry is preferred.
Education: Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent experience considered.
Tech Savvy: Proficient in Microsoft products (Outlook, Word, Excel) and experience with Salesforce is a plus. 💻
Work Schedule:
Shift: 10 AM - 7 PM EST, Monday to Friday.
What They Offer:
Competitive Salary: $26.08 - $40.29 USD Hourly.
Holistic Benefits Package: Includes medical, vision, dental, life insurance, and more. 💼
Flexible Work Arrangements: Cultivate a balance between personal and professional growth.
Retirement & Savings: 401(k), Employee Stock Purchase Plan (ESPP).
Paid Leave: 15 days PTO in the first year, 11 paid holidays plus 3 floating days, and parental leave options.
Professional Growth: Tuition assistance and opportunities for career development.
At ResMed, they are committed to attracting and retaining the world’s best talent. They offer a supportive environment where you can thrive and make a difference. 🌐
How to Apply
If you’re ready to join a team that’s making a real impact, Apply here today and help shape
the future of healthcare technology. 🌟
If you're seeking additional remote customer service positions, please explore the remote CSR job board available here.
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