🤝 Bilingual Healthcare Customer Service Rep (Remote) | $ 15

 💰 $15.50/hour + bonus | 📅 Starts 9/18/25

Are you passionate about healthcare and supporting patients on their healthcare journey? Do you have a knack for building connections, are empathetic, and enjoy engaging with patients, providers, and pharmacies? If so, this remote, work-from-home opportunity might be perfect for you! 🏡

Responsibilities

What You’ll Do:

• Engage and Educate: 📞 Make outbound calls to patients and members, discussing healthcare needs and benefits, and conducting in-home or virtual healthcare evaluations.

• Bring a Sales-Minded Approach: 🤝 Approach interactions with the intention to connect, build rapport, and present the healthcare program's value in a way that resonates with the member’s needs.

• Turn Opportunities into Wins: 🎯 Build meaningful rapport, effectively explain the healthcare program, address concerns, and highlight benefits.

• Make an Impact: 💪 Help members set goals and guide them towards meeting those goals by educating them on the program's benefits.

• Be a Problem-Solver: 🔍 Identify, research, and resolve potential issues while providing exceptional customer service.

• Promote Healthcare Benefits: 🩺 Address member concerns with empathy, ensuring conversations are value-driven and solution-oriented.

• Embrace the Service Plus Mindset: 🤗 Resolve customer concerns effectively, anticipate future needs, and deliver proactive support.

• Stay Goal-Oriented: 📈 Achieve productivity targets, demonstrating a strong work ethic, motivation, and commitment.

• Adapt and Adjust: 🔄 Reset appointments and schedules to meet customer needs and expectations.

What Success Looks Like:

• Effectively explaining the healthcare program and its benefits.

• Building trust and rapport with members to ensure they feel valued and supported.

• Using a sales-like approach to communicate the program’s value and inspire action.

• Managing resistance with compassion and solutions.

• Helping members recognize the program's value and inspiring them to set healthcare goals.

What Carenet Is Looking For:

• Passion for healthcare and supporting patients.

• High energy and enthusiasm for engaging with people over the phone.

• Persuasive and results-oriented communication skills.

• Strong interpersonal skills to build rapport and foster trust.

• Ability to manage resistance and overcome objections with empathy.

• Self-motivation and ability to thrive in a performance-driven environment.

• A problem-solving mindset and genuine desire to make a difference.

How to Thrive When Working at Home:

Safety:

• Choose a consistent work area.

• Keep your area physically safe and organized.

• Personalize your desk!

Security:

• Ensure privacy and keep it quiet.

• Protect your computer.

Support:

• Communicate and stay engaged with your team.

• Focus on performance and quality.

Success:

• Prepare yourself mentally for work.

• Use your resources effectively.

• Take breaks and get outside occasionally.

Why Carenet?

For over 30 years, Carenet Health has been at the forefront of enhancing the healthcare consumer journey. We touch 1 in 3 Americans daily, delivering positive healthcare experiences and improving outcomes. By combining clinical expertise with data-driven technology, we aim to make healthcare better for all. 🌟

Qualifications

• High School Diploma or GED required.

• Strong computer skills (data entry, screen navigation, keyboarding).

• Experience with Microsoft Outlook and Word.

• Excellent customer service and communication skills.

• Ability to adhere to schedules and duties.

• Demonstration of caring and compassion.

• Ability to provide two monitors (at least 22 inches) with HDMI and DisplayPorts.

Compensation & Benefits

At Carenet Health, we value our team members and offer an appealing compensation package. The wage for this role is $15.50 per hour. Our comprehensive benefits package includes:

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off (PTO) and holidays

• Flexible spending accounts (FSAs)

• Employee wellness programs

• Career development opportunities

Join Carenet Health and make a meaningful impact on patients’ lives from the comfort of your home! 🏠✨

Apply Here: Carenet Application Portal