Are you ready to embark on a fulfilling career journey from the comfort of your home? Teleperformance (TP) is excited to announce openings for Remote Customer Service Representatives. As a part of our dynamic team, you'll be at the forefront of creating exceptional customer experiences and making a real difference in people's lives. Let's dive into what makes this opportunity so special! π
Why Choose Teleperformance? π€
Working with TP comes with a host of amazing benefits designed to support your professional and personal growth:
Paid Training: Start strong with comprehensive training that equips you with the skills you need.
Competitive Wages: Earn a competitive salary that rewards your hard work and dedication.
Full Benefits: Enjoy a full suite of benefits, including Medical, Dental, Vision, and 401k plans.
Paid Time Off: Take the time you need to recharge and relax.
Employee Wellness and Engagement Programs: Stay healthy and engaged with programs tailored to your well-being.
TP and You: A Perfect Partnership π€
At TP, they blend high-tech solutions with a personal touch to make lives simpler, faster, and safer. Whether it's adapting to industry changes or delivering top-notch service, we are committed to excellence. As a Remote Customer Service Representative, you will play a vital role in this mission. Your contributions will help shape the success of our clients and elevate the customer experience. π
Your Role and Responsibilities π
As a Customer Service Representative, you'll be the eyes and ears of TP, handling a variety of customer inquiries with innovation and empathy. Here's what you'll do:
Respond to Customer Inquiries: Provide excellent customer service through active listening and innovative problem-solving.
Handle Confidential Information: Treat all customer information with the utmost sensitivity.
Resolve Issues Proactively: Aim to resolve issues on the first call and escalate when necessary.
Track and Report: Maintain detailed records for auditing and reporting purposes.
Upsell When Required: Identify opportunities to enhance the customer experience with additional products or services.
Qualifications and Skills π
They are looking for fearless individuals who are driven to deliver excellence. Here are the qualifications and key competencies we seek:
Minimum Requirements: High School Diploma or equivalent, with at least 6 months of customer service experience.
Age Requirement: Must be 18 years or older.
Technical Skills: Ability to type at least 25 words per minute and familiarity with Windows-based systems.
Preferred Experience: Customer service and/or sales experience, with a college degree preferred but not required.
Key Competencies:
Process Excellence: Commitment to established procedures and customer service.
Collaboration: Ability to collaborate effectively with team members and support departments.
Communication: Outstanding communication, listening, and analytical skills.
Emotional Intelligence: Ability to prioritize tasks under pressure.
Solution-Oriented: Focus on creating positive customer experiences through proactive problem-solving.
Work from Home Requirements π‘
To ensure a smooth remote working experience, you'll need:
Reliable Internet: Minimum download speed of 15 Mbps and upload speed of 5 Mbps, with no satellite or mobile connections.
Quiet Workspace: A clean, quiet space to work effectively.
Please Note π
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY.
Ready to Apply? π
If you're excited about joining a team where the sky's the limit, Apply Now and become a part of the Teleperformance family.
π Check out our Remote Customer Service Job Board for more opportunities; it updates daily!
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