🌟 Remote CSR Job Spotlight: $18/HR Concierge at American Specialty Health (ASH)

American Specialty Health Incorporated (ASH) is hiring a Remote Concierge (Customer Service Representative) to support their ASHCare Managed Services department—and it’s an excellent opportunity for those seeking stable, professionally rewarding work-from-home employment.

This role pays $18 per hour, is full-time, and allows workers to support members and providers within ASH’s Virtual Physical Therapy, Occupational Therapy, and Fall Prevention programs. For jobseekers who enjoy helping others, maintaining structure, and managing administrative responsibilities, this position is a strong fit. 💻✨

💼 About the Remote Concierge Role

The Concierge plays a vital part in ensuring members receive smooth, well-coordinated care. From navigating virtual therapy appointments to helping with technology setup, the Concierge ensures a seamless experience for both members and providers.

The ideal candidate is detail-oriented, organized, calm under pressure, and comfortable working with technology.

🌐 Remote Work Guidelines

Since this is a fully remote role, ASH provides training and equipment, but applicants must:

✔️ Work from a designated area at home
✔️ Have a stable high-speed internet connection (50 Mbps up & down)
✔️ Be able to participate in virtual meetings on video
✔️ Follow all remote-work confidentiality and compliance standards

This role is well suited for those who value structure, professionalism, and reliability in their remote setup. 🏡💼

📝 Key Responsibilities

The Concierge supports both members and practitioners, making this a hybrid customer service and administrative role. Daily tasks include:

📞 Member Support

• Answering inbound calls, emails & chats with warmth and professionalism
  
  

• Verifying eligibility for Virtual PT/OT and Fall Prevention programs
  
  

• Completing assessments and triage surveys
  
  

• Scheduling and rescheduling appointments based on licensure and time zone requirements
  
  

• Discussing payment responsibilities when required
  
  

• Assisting with basic technical support for virtual sessions
  
  

• Maintaining updated, confidential records
  
  

🧑‍⚕️ Provider Support

• Supporting Physical and Occupational Therapists with scheduling and member coordination
  
  

• Troubleshooting access-to-care issues
  
  

• Confirming licenses and certifications for newly onboarded therapists
  
  

📋 Administrative & Compliance Tasks

• Maintaining accuracy and organization across systems
  
  

• Participating in team meetings and process improvement discussions
  
  

• Handling additional administrative duties as assigned
  
  

This role requires strong multitasking skills, excellent communication, and a commitment to confidentiality. 🔐

🎓 Required Qualifications

Applicants must meet the following:

✔️ High School Diploma or GED
✔️ 1 year of call center or customer service experience (healthcare preferred)
✔️ 3 years of general office or administrative experience
✔️ Proficiency in Microsoft Office (Outlook, Word, Excel, SharePoint)

⭐ Core Competencies

ASH is looking for candidates who can demonstrate:

• Positive and respectful communication
  
  

• Active listening & strong interpersonal skills
  
  

• Organization, time-management, and multitasking
  
  

• Accuracy in fast-paced environments
  
  

• Problem-solving and analytical thinking
  
  

• Strict confidentiality
  
  

If you enjoy meaningful interactions and detailed administrative work, this role aligns perfectly. 🌟

🪑 Physical & Mobility Requirements

This is a primarily sedentary role, requiring the ability to:

• Sit for extended periods
  
  

• Use a computer, keyboard, and phone
  
  

• Lift up to 10 lbs
  
  

• Communicate clearly (verbal & written)
  

⏩ How to Apply

🟣 Friendly reminder: The Work From Home Queen does not participate in hiring or applications for jobs posted. We simply share roles for your convenience!

👉 CLICK HERE for the full job details and application page.

✨ For more opportunities, visit our Latest Remote Jobs page.

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❓ Frequently Asked Questions (FAQ)

💰 What is the pay rate?

The position pays $18 per hour.

🏡 Is this a fully remote job?

Yes! This role is 100% remote with company-provided equipment. However, you must have stable high-speed internet (50/50 Mbps).

📅 Is training also remote?

Yes, training is fully remote.

🕒 What is the schedule like?

ASH typically operates standard business hours, but scheduling details are provided during the application process.

🎓 Do you need healthcare experience?

Healthcare experience is preferred but not required. Customer service and administrative experience are essential.

💼 What kind of customer service is this?

This is not sales. It is service-based support for members and providers involving scheduling, eligibility checks, and virtual-care assistance.

🌍 Is this role available nationwide?

Availability may vary by state. The application page will confirm eligible states.