🌟 Healthcare Customer Service Expert – $17.50/hr + Monthly Bonuses | 100% Remote 🌟

Start Date: Monday, February 9th, 2026

Looking for a rewarding, fast-paced healthcare customer service role you can do from home? 🏡📞
The Work From Home Queen has spotted a fantastic opportunity for those who enjoy helping others, thrive in a high-volume call center, and want to grow their career in the healthcare support field. This Healthcare Customer Service Expert – Phone Intake role offers stability, growth, and the chance to make a difference in patient care every single day. ❤️‍🩹✨

Hiring for multiple positions, this employer welcomes skilled customer service professionals ready to deliver exceptional service in a high-volume environment.

💼 About the Role

As a Healthcare Customer Service Expert, candidates will become the first point of contact for patients seeking home healthcare services and providers requesting authorization. Working within a structured and supportive remote team, associates will manage a steady flow of inbound calls—typically 60–65 per day—ranging from general inquiries to more complex healthcare service requests.

This role is ideal for someone who enjoys problem-solving, multitasking, and maintaining a calm, empathetic approach during fast-paced workloads. 💛

🗓 Position Details

• 📍 Location: 100% Remote

• 🗓 Start Date: Monday, February 9th, 2026

• 💰 Pay: $17.50/hour + monthly bonus incentives

• 🎓 Training & Nesting: 5 weeks, Monday–Friday, 9:00am–5:30pm EST

• 🕒 Post-Training Shift: Monday–Friday, 11:30am–8:00pm EST

👉 Note: Nesting is the support phase after training where new team members take live calls with extra guidance to build confidence and skill.

📞 A Day in the Life of a Phone Intake Associate

🌐 Work Environment

• Fully remote

• High-volume inbound healthcare call center

• Dual-monitor setup for efficient navigation and multitasking

📲 Daily Responsibilities

• Handle 60–65 incoming calls from patients, referral sources, and healthcare providers

• Assist callers with:

  • Durable medical equipment (DME) orders 🦽

  • Home healthcare services 🏥

  • Service registration questions

  • New service requests (wheelchairs, wound care supplies, diabetic equipment, etc.)

  • Status updates on existing requests

• Use several systems and applications simultaneously

• Follow scheduled breaks, including a 30-minute lunch

• Maintain professionalism, empathy, and accuracy with each call

🌟 This Role Is Perfect If You…

✔️ Love meeting or exceeding performance goals (AHT, quality, adherence)
✔️ Provide compassionate, patient-focused customer service
✔️ Stay calm under pressure and communicate well
✔️ Have sharp attention to detail
✔️ Understand the importance of HIPAA/PHI compliance
✔️ Bring positivity, teamwork, and energy to the workplace 🎉

🎓 Qualifications

• 📘 High School Diploma or GED

• 📞 2+ years of call center customer service experience

• 🏥 1+ year healthcare experience + familiarity with medical terminology

• 🖥 Ability to navigate dual monitors and multiple applications

• ⌨️ Typing speed: 30 WPM

• 🔍 Confident using browsers, search tools, and basic troubleshooting

• 💻 Microsoft Office: Word, Excel, Outlook, Teams

• 📝 Must pass the SHL Customer Service Phone Simulation Assessment

🎁 What the Company Offers

💲 Pay: $17.50/hr + monthly bonus incentives
🏥 Benefits package: Medical, Dental, Vision, 401(k) w/ match, HSA contributions, Dependent Care FSA, PTO, Sick Time, Paid Parental Leave & more
🏆 Award-Winning Culture:

• We Care

• We Do the Right Thing

• We Strive for Excellence

• We Think BIG

• We Take Our Work Seriously, Not Ourselves

This employer is known for cultivating a supportive, mission-driven, people-focused environment.

📝 How to Apply

✨ Friendly Reminder from The Work From Home Queen:
She does not handle applications or hiring for the jobs posted. She simply shares legitimate remote opportunities.

👉 CLICK HERE for full details and to apply for the Remote Healthcare Customer Service Expert position.
👉 For more remote job leads, browse the Latest Remote Jobs Page.

❓ Frequently Asked Questions (FAQs)

📝 Is this a fully remote job?

Yes! This role is 100% remote, including training, nesting, and regular shifts.

📅 What is “nesting”?

Nesting is the transitional period after training where new hires take live calls with extra support to ensure they are confident and successful.

📞 How many calls are expected per day?

Associates typically handle 60–65 inbound calls daily in a structured queue.

💼 Is healthcare experience required?

Yes. Candidates must have at least 1 year of experience in a healthcare environment and be familiar with medical terminology.

💻 Are technical skills important?

Absolutely. The role requires navigating multiple systems and dual screens and performing data entry while listening.

⏱ What are the work hours?

Training hours are Monday–Friday, 9:00am–5:30pm EST.
After nesting, the shift becomes 11:30am–8:00pm EST.

💸 Are there opportunities for bonuses?

Yes! Monthly bonus incentives are available based on performance and company criteria.