💻 IT Customer Support Service Specialist II (Earn Up to $26/Hour)

LabCorp is expanding its IT support team and is currently hiring an IT Customer Support Service Specialist II. This role is ideal for professionals with 1–2 years of IT call center experience who enjoy troubleshooting, helping users, and working in a fast-paced support environment.

With an hourly pay range of $19–$26, this opportunity offers strong earning potential, career growth, and the chance to support a globally recognized healthcare and life sciences organization. The application deadline is December 31, 2025, so interested candidates are encouraged to apply promptly.

🧬 About LabCorp

Laboratory Corporation of America Holdings (NYSE: LH) is an S&P 500 company and a global leader in life sciences and healthcare diagnostics. LabCorp provides comprehensive clinical laboratory services and end-to-end drug development solutions, serving clients in over 60 countries.

Driven by a mission to improve health and improve lives, LabCorp uses innovative technology to deliver better care, faster results, and world-class diagnostic solutions.

🛠️ Key Responsibilities

As an IT Customer Support Service Specialist II, the professional will:

📞 Handle both inbound and outbound helpdesk calls
💻 Install, configure, test, troubleshoot, and repair hardware and software
🧠 Assess customer issues and determine appropriate resolutions
🔁 Escalate complex cases to Field Technicians or Level 2 support
📝 Accurately document all interactions in the ticketing system
🧪 Support LabCorp's eProducts and enterprise software applications
🔐 Manage customer access, including password resets and user maintenance
📊 Monitor and ensure timely delivery of laboratory results
🤝 Collaborate with teammates and supervisors to meet service goals
📁 Perform administrative, clerical, and technical tasks as needed

✅ Requirements

✔️ 1+ year of IT support experience in a call center environment
✔️ Hands-on troubleshooting with hardware, software, and networking
✔️ Prior customer service experience
✔️ Strong written and verbal communication skills
✔️ Ability to work independently or as part of a team
✔️ Flexibility to work overtime when required

⭐ Preferred Qualifications

✨ Associate’s degree in Information Technology or Computer Science
✨ IT certifications such as A+ or Network+
✨ Experience in the healthcare industry
✨ Familiarity with ticketing software
✨ Candidates located in the Eastern Time Zone (preferred)

💰 Pay & Application Details

💵 Pay Range: $19–$26 per hour
📅 Application Deadline: December 31, 2025
📌 Application Window Closes: January 1, 2026

All offers are based on experience, skills, certifications, education, and internal equity.

👑 Career Tip from The Work From Home Queen

💡 Highlight your troubleshooting skills on your resume.
Be specific about the systems, ticketing tools, and hardware/software you’ve supported. Quantifying your experience (call volume handled, resolution times, or systems supported) can help you stand out in IT support roles.

📝 HOW TO APPLY

Interested candidates can apply directly through LabCorp using the official job listing.

👉 CLICK HERE for full details and to apply for the IT Customer Support Service Specialist II position.

📌 Friendly reminder: The Work From Home Queen does not play a role in the application or hiring process for jobs posted on our site. We are a job board and blog dedicated to sharing verified remote and work-from-home opportunities.

✨ Looking for more roles like this?
Be sure to explore our Remote Tech Support Jobs Board for additional work-from-home IT and technical support opportunities.

❓ Frequently Asked Questions (FAQs)

Is this a remote position?
This role supports customers remotely via phone and systems, with Eastern Time candidates preferred due to support hours.

How much does the position pay?
The hourly pay ranges from $19 to $26, depending on experience and qualifications.

Is healthcare experience required?
Healthcare experience is preferred but not required.

Do I need IT certifications?
Certifications like A+ or Net+ are a plus, but not mandatory.

Who handles the hiring process?
LabCorp manages all hiring. The Work From Home Queen is a job board and does not participate in hiring decisions.