🚨 Immediate Remote Call Center Representatives Needed – Earn $18.50/Hour From Home! 📞 💻

Looking for an immediate remote opportunity with stable hours, equipment provided, and the chance to work with one of the largest utility companies in the area? This could be the work-from-home role many experienced call center professionals have been waiting for! 🙌

A leading utility company, Tek Systems, is currently seeking to hire Remote Call Center Representatives to enhance their customer support operations as Service Intake Liaisons. This is a contract-to-hire position that is entirely remote, featuring reliable shifts, benefits eligibility, and opportunities for long-term career growth.

💼 Position Overview: Remote Service Intake Liaison

As a Service Intake Liaison, representatives serve as the vital connection between customers and service technicians. In this fast-paced, customer-focused role, agents will handle a high volume of inbound calls, troubleshoot service issues in real time, and ensure accurate communication between customers and technical teams.

This role is ideal for professionals who thrive in structured environments, enjoy problem-solving, and have prior call center experience.

⏰ Work Schedule & Flexibility Requirements

🕖 8-hour shifts assigned between:
7:00 AM–6:30 PM (Eastern Time)

⚠️ All candidates must be fully flexible within this timeframe. Schedules are assigned based on business needs.

💰 Pay, Job Type & Location

• 💵 Pay Rate: Up to $18.50/hour (listed pay range $17.00/hr)

• 🏢 Job Type: Contract-to-Hire

• 📍 Based Out Of: Charlotte, NC

• 🌍 Workplace Type: 100% Remote

• 📅 Application Deadline: Anticipated to close January 21, 2026

• 🖥️ Equipment: Provided by the employer

✅ Qualifications Needed

Candidates must meet the following requirements:

✔️ Minimum 2 years of call center experience
✔️ Experience managing 60+ inbound calls per day
✔️ Proficient in Microsoft Office
✔️ Excellent verbal and written communication skills
✔️ Ability to multitask, remain calm under pressure, and follow processes accurately

🛠️ Key Responsibilities

📞 Handle high-volume inbound customer calls
🧠 Serve as a subject matter expert and real-time troubleshooter
🔧 Coordinate with service technicians to resolve issues efficiently
📝 Accurately document customer interactions and service requests
🤝 Deliver professional, empathetic customer service at all times

🎁 Benefits (Eligibility Requirements Apply)

Depending on job classification and length of employment, eligible workers may have access to:

• 🩺 Medical, Dental & Vision Insurance

• 🏥 Critical Illness, Accident & Hospital Coverage

• 💼 401(k) Retirement Plan (Pre-tax & Roth options)

• ❤️ Life Insurance & AD&D (Voluntary)

• ♿ Short & Long-Term Disability

• 💳 Health Spending Account (HSA)

• 🚍 Transportation Benefits

• 🧘 Employee Assistance Program (EAP)

• 🌴 Paid Time Off / Sick Leave (as applicable)

Benefits are subject to change and specific plan terms.

💡 Apply Tip from The Work From Home Queen 👑

✨ Highlight your call volume experience!
When applying, clearly mention your ability to manage 60+ inbound calls per day, your customer service metrics (if available), and any experience working with utility, technical, or service-based customers. These details help your application stand out fast!

📝 How to Apply

(Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs posted. This platform is a job board and blog.

👉 CLICK HERE for full details and to apply for this Remote Call Center Representative position.
🔎 For more opportunities like this, visit the Latest Remote CSR Jobs Page.

❓ Frequently Asked Questions (FAQs)

1. Is this position fully remote?
Yes! This is a 100% work-from-home role, and equipment is provided.

2. Is flexibility required?
Absolutely. Candidates must be available for any assigned 8-hour shift between 7 AM and 6:30 PM ET.

3. Is this a permanent position?
This is a contract-to-hire opportunity, offering potential for long-term employment.

4. Do I need to live in North Carolina?
The role is based out of Charlotte, NC, but the work itself is remote.

5. When does the job close?
The anticipated application deadline is January 21, 2026.