🏡 Remote | Hourly + Bonus | No Resume Required

Looking to start a work-from-home career with paid training, flexible schedules, and growth opportunities? 📈 MCI is currently hiring Entry-Level Work-at-Home Contact Center Agents for both full-time and part-time positions—no prior experience or resume required!

This opportunity is perfect for job seekers who are motivated, positive, and ready to build a long-term remote career with a fast-growing company.

🌟 About MCI

MCI is one of the fastest-growing tech-enabled business services companies in the U.S., with a global presence and a strong footprint in customer experience (CX), business process outsourcing (BPO), and cloud-based technology solutions ☁️

MCI supports major industries, including

• 🏥 Healthcare

• 🛍️ Retail & E-commerce

• 🏛️ Government & Education

• 📞 Telecom & Technology

• 💳 Financial Services

Their remote workforce plays a key role in delivering exceptional customer experiences across the country.

🧑‍💼 Position Overview

As a Work-at-Home Contact Center Agent, team members support:

• 📞 Customer service inquiries

• 🛠️ Technical support requests

• 🛒 Customer sales interactions

Agents interact with hundreds of customers weekly, helping resolve issues, recommend solutions, and ensure a best-in-class customer experience.

This role is ideal for individuals who are:

• Confident and engaged

• Team-oriented

• Positive and enthusiastic

• Willing to learn and grow

✨ Paid training is provided, so entry-level candidates are encouraged to apply!

📝 Key Responsibilities

While responsibilities may vary by program and location, typical duties include:

• 📲 Handling inbound and outbound customer interactions

• 🤝 Resolving customer questions, issues, and concerns

• 🛒 Promoting and selling products or services when applicable

• 🧠 Following scripts, procedures, and quality standards

• 💻 Accurately documenting customer interactions

• 🌟 Delivering professional and friendly service every shift

🎯 Candidate Qualifications

Wondering if you’re a good fit? MCI looks for candidates who are:

• ✅ Positive, driven, and dependable

• ✅ Comfortable speaking with customers by phone

• ✅ Able to follow instructions and meet performance goals

• ✅ Willing to complete paid training and assessments

• ✅ Entry-level friendly (no resume required!)

🎓 World-class training is provided to ensure success from day one.

💼 Job Type & Pay

• 🕒 Full-Time & Part-Time Available

• 💰 Hourly Pay + Performance Bonuses

• 📈 Regular raises based on performance

Starting pay varies by location and experience, with opportunities to increase earnings over time.

🎁 Benefits & Perks

MCI offers a competitive and flexible benefits package, including:

• 🏡 100% Work-From-Home

• 🎓 Paid Training

• ⏰ Flexible Schedules

• 🏖️ Paid Time Off

• 🩺 Medical, Dental & Vision Insurance

• ❤️ Life Insurance

• 💼 Retirement Plans

• 💻 Company-Provided Laptop

• 🎉 Daily Contests, Prizes & Incentives

• 👕 Casual Dress Code

• 📊 Regular Pay Increases

Benefits may vary based on program and location.

🌱 What You Can Expect From MCI

MCI believes in recognizing effort and rewarding growth. Team members are supported with:

• Ongoing learning and development

• Advancement opportunities

• A supportive and inclusive culture

• Competitive compensation that grows with you

If you’re looking for an employer that truly values your contribution, MCI delivers.

👑 Career Tip from The Work From Home Queen

💡 Pro Tip: For entry-level remote roles, enthusiasm and reliability matter more than experience. Show up ready to learn, follow instructions carefully, and maintain a positive attitude—these qualities can fast-track your growth in customer support careers!

📌 HOW TO APPLY

(Friendly reminder: The Work From Home Queen does not play a role in the applications or hiring processes for jobs posted on this site. We are a job board and blog.)

👉 CLICK HERE for full details and to apply for this Work-at-Home Contact Center Agent position.
✨ For more opportunities like this, visit our Latest Remote Jobs Page.

❓ Frequently Asked Questions (FAQs)

Is this position fully remote?
Yes! This is a 100% work-from-home position 🏡

Do I need experience or a resume?
No resume required. This role is entry-level, and paid training is provided.

Is equipment provided?
Yes, MCI provides a company laptop 💻

Are both part-time and full-time schedules available?
Yes! Flexible scheduling options are offered.

Does this role include benefits?
Yes, eligible employees receive medical, dental, vision, retirement, PTO, and more.