💻✨ Remote Customer Service Representative (Behavioral Health) Up to $31.30/hr. — Work From Home Job with Benefits & Growth!

Looking for a meaningful remote career that blends customer service with mental wellness advocacy? A full-time Remote Customer Service Representative role aligned with Behavioral Health is now available, offering competitive pay up to $31.30/hour and the opportunity to support individuals on their healthcare journey—all from home. 🌿💼

This opportunity with CVS Health (including its subsidiary Aetna) is ideal for compassionate professionals who thrive in fast-paced environments and want to make a real impact.

🩺 About the Role

The Remote Customer Service Representative supports members by providing guidance on behavioral health benefits, claims, and resources. This role focuses on delivering empathetic, solutions-driven service while helping members navigate their healthcare options.

💡 This position is perfect for individuals who are passionate about mental health, customer care, and problem-solving.

⏰ Training & Schedule

Training Period (8 Weeks):
📅 Monday–Friday
🕙 10:00 AM – 6:30 PM EST

Post-Training Work Schedules:

• Midday: 10:30 AM – 6:00 PM EST

• Midday: 11:00 AM – 7:00 PM EST

• Evening: 11:45 AM – 8:15 PM EST

💼 Key Responsibilities

✔️ Handle inbound calls and resolve member inquiries
✔️ Build emotional connections and provide compassionate care ❤️
✔️ Explain benefits, policies, and claims clearly
✔️ Assist with navigating healthcare resources
✔️ Troubleshoot issues and de-escalate concerns
✔️ Maintain accurate member records
✔️ Collaborate with team members to improve processes
✔️ Ensure high customer satisfaction

🎯 Required Qualifications

✅ 1–3 years of customer service or call center experience
✅ Strong computer and technical skills
✅ Private workspace with hardwired internet connection
✅ Excellent communication and active listening skills

⭐ Preferred Qualifications

✨ Healthcare or behavioral health experience
✨ Work-from-home experience
✨ Bilingual or multilingual abilities
✨ Background in human services or mental health

🎓 Education Requirements

🎓 High school diploma or equivalent (required)
🎓 Associate degree (preferred)

💰 Pay & Benefits

💵 Pay Range: $17.00 – $31.30 per hour
🕒 Full-Time (40 hours per week)
🌱 Career growth opportunities within a leading healthcare organization

💡 Career Tip

If you're applying for behavioral health customer service roles, highlight empathy-driven experiences on your resume. Employers like CVS Health value candidates who can demonstrate emotional intelligence, patience, and strong communication skills—especially in sensitive situations. 🧠💬

🚀 How To Apply

Friendly reminder: The Work From Home Queen doesn’t play a role in the hiring process.

👉 CLICK HERE for full details and to apply for this Remote CSR position.
👉 Explore more opportunities on the Remote Call Center Jobs Board 🙂

❓ FAQs

1. Is this position fully remote?
Yes! This is a work-from-home role, but you must have a private workspace and reliable internet connection.

2. Do I need healthcare experience?
Not required, but it is preferred. Customer service experience is essential.

3. What type of calls will I handle?
You’ll assist members with behavioral health benefits, claims, and general inquiries.

4. Is training paid?
Most roles like this include paid training—confirm during the application process.

5. What skills are most important?
Communication, empathy, problem-solving, and technical skills.