Looking for a meaningful remote customer service job with growth potential? 🌟
ASD Answering Service for Directors is currently hiring compassionate and professional Call Specialists to work from home while supporting funeral homes across the United States and Canada.
This remote opportunity is ideal for customer service professionals who enjoy helping others, communicating clearly, and working in a supportive team environment. ASD has built a trusted reputation since 1972 and is known for promoting employees from within while offering long-term career growth opportunities.
📌 About ASD Answering Service
ASD is the answering service trusted by more than 35% of funeral homes nationwide. Their Call Specialists provide first-class customer service while helping funeral homes communicate with families during important moments.
The company is family-owned and operated, and many employees have remained with ASD for years due to its strong workplace culture, advancement opportunities, and employee benefits.
💵 Pay & Benefits
ASD offers an effective pay rate between $22 and $27 per hour through a combination of:
Base pay
Weekend bonuses
Holiday pay
Attendance bonuses
Performance incentives
Employees may also receive:
✅ Medical, Dental & Vision Insurance
✅ 401(k) with company match
✅ Tuition Reimbursement
✅ Paid PTO
✅ Planet Fitness Black Card Membership
✅ Headspace Membership
✅ Opportunities for advancement
✅ Additional incentives for bilingual Spanish speakers
🖥️ Job Responsibilities
Remote Call Specialists will:
Answer inbound and outbound phone calls
Assist funeral home callers professionally and compassionately
Handle online web chats and messages
Record and deliver messages accurately
Transfer calls according to company protocols
Enter data into company systems
Handle 100+ calls, chats, or web forms daily
Maintain confidentiality at all times
This role requires patience, empathy, and strong communication skills when assisting emotional callers.
⏰ Schedule Requirements
Because ASD supports funeral homes after hours, employees must be flexible with scheduling.
Applicants should expect:
Weekend and holiday availability
Minimum 8-hour weekend shifts
Reliable attendance
Ability to work assigned schedules consistently
🏠 Remote Work Requirements
ASD provides a company computer setup for employees. Applicants must have:
✔️ High-speed wired internet connection
✔️ Quiet, distraction-free workspace
✔️ Ethernet connection (Wi-Fi not permitted)
✔️ Minimum typing speed of 35 WPM
✔️ Basic computer knowledge
Candidates must also pass skills assessments covering:
Spelling
Grammar
Transcription
Comprehension
🎓 Qualifications
Applicants should have:
High school diploma or GED
Customer service experience preferred
Call center experience preferred
Excellent communication skills
Strong attention to detail
Ability to multitask and remain calm under pressure
📈 Why This Remote Job Stands Out
Many work-from-home customer service jobs focus strictly on call volume, but ASD offers long-term career potential and a supportive work culture. Employees often move into leadership and advanced roles after starting as Call Specialists.
The company’s focus on teamwork, employee growth, and meaningful customer interactions makes this a standout opportunity for remote workers looking for stability and advancement.
💡 Career Tip
Before applying for remote customer service jobs, practice your typing speed and phone communication skills. Employers hiring for customer-facing remote roles often prioritize professionalism, empathy, and the ability to multitask quickly while maintaining accuracy.
📬 How to Apply
(Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
Interested applicants must call 610-744-1200 to leave a Voice Introduction as the first step in the hiring process. ASD will then provide additional instructions through email and text message.
You can also view the career page here
Applicants can also email careers@myASD.com for additional employment information.
For more jobs like this, check out our Remote CSR Jobs Board.
❓FAQs
1. Is this a fully remote job?
Yes! ASD offers fully remote answering service jobs for qualified candidates in approved states.
2. Does ASD provide equipment?
Yes. ASD supplies employees with a home computer setup during employment.
3. Are weekends required?
Yes. Weekend and holiday availability are essential parts of this role.
4. How much can employees make?
Employees can earn an effective rate between $22 and $27 per hour depending on bonuses and incentives.
5. Is previous customer service experience required?
Previous customer service or call center experience is preferred but not always required.
6. What typing speed is needed?
Candidates should be able to type at least 35 words per minute accurately.
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