Looking for a genuine work-from-home customer service position that offers consistent pay and opportunities for advancement? A prominent mortgage firm, New American Funding, is currently seeking a Remote Customer Service Representative—this could be an excellent gateway into the financial services sector.
💼 Job Overview: Work From Home Customer Service Rep ($17/hr)
💰 Pay: $17 per hour
🏡 Location: 100% Remote
⏰ Schedule: Must be flexible (start time between 5:00 AM – 9:45 AM PST + weekends & overtime)
📞 Job Type: Outbound Customer Service / Sales Support
This role supports the Inside Loan Agent Division by making outbound calls to potential customers interested in home refinancing or mortgage loans.
📋 What This Remote Job Involves
The Customer Service Representative plays a key role in guiding customers through the early stages of the loan process:
📞 Make outbound calls to prospective customers
🤝 Build rapport and deliver excellent customer service
🧾 Gather financial and personal information
📧 Communicate with Loan Officers via phone and email
🏡 Educate customers about mortgage options and next steps
💻 Enter and manage data in company systems
🎯 Help match customers with the right loan solutions
✅ Qualifications You’ll Need
To succeed in this role, candidates should have:
✔️ 1–2 years of customer service, call center, or sales experience
✔️ Strong communication and people skills
✔️ Basic proficiency with Microsoft Office (Word, Excel, Outlook)
✔️ Passion for helping customers reach financial goals
✔️ High school diploma or equivalent (some college preferred)
✨ Bonus: Mortgage or real estate experience is a plus—but not required!
🌟 Why This Job Stands Out
🏠 Fully remote (work from anywhere!)
📈 Opportunity to gain experience in the mortgage industry
💼 Stable hourly pay with overtime potential
🚀 Great stepping stone into higher-paying finance roles
💡 Career Tip
If you want to stand out for this role, highlight your outbound calling or sales experience on your resume 📄. Employers love candidates who are confident speaking with customers and can handle objections professionally.
📌 How To Apply
👉 CLICK HERE to view full details and apply directly through New American Funding
⚠️ Friendly reminder: The Work From Home Queen is a job board and does not participate in the hiring process.
👉 Browse more roles on the Remote CSR Jobs Board
❓ FAQs
1. Is this job truly remote?
Yes! This is a fully work-from-home position.
2. Do I need sales experience?
Outbound calling or sales experience is strongly preferred.
3. What time zone do I need to work in?
You must be available to work PST hours, even if you live in another time zone.
4. Is this a beginner-friendly job?
It’s entry-level to mid-level, ideal for those with at least 1 year of experience.
5. Are weekends required?
Yes, there is a rotating weekend schedule.



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