Remote Customer Service Rep II Jobs (CDC INFO) – Earn Up to $24.16/Hour Working From Home 🏠📞💼

Looking for a rewarding remote customer service job that allows you to make a real impact? Maximus is hiring Remote Customer Service Representatives II to support the CDC INFO (Centers for Disease Control and Prevention) contact center. This work-from-home opportunity pays $17.75–$24.16 per hour and is ideal for individuals with at least 6 months of customer service or call center experience who enjoy helping others.

If you're passionate about providing exceptional service while working from home, this could be the perfect opportunity.

🌟 Remote CSR II Job Overview

Company: Maximus

Position: Customer Service Representative II

Location: Remote (Continental United States Only)

Pay: $17.75 – $24.16 per hour

Schedule:

• 🖥️ Paid Training: Monday–Friday, 8:00 AM – 4:30 PM EST

• 📅 Regular Schedule: Monday–Friday, 10:00 AM – 6:30 PM EST

• ⏰ Occasional overtime, weekends, and holidays may be required.

💼 What You'll Do

As a Customer Service Rep II, team members will support the CDC INFO program by assisting the public, healthcare providers, and government officials through multiple communication channels.

Daily responsibilities include:

✅ Answer incoming phone calls

✅ Respond to emails and web chats

✅ Assist with SMS text inquiries

✅ Schedule vaccine appointments

✅ Help coordinate the shipment of public health kits

✅ Research information using internal databases

✅ Document customer interactions in CRM systems

✅ Meet Quality Assurance performance goals

✅ Escalate complex inquiries when necessary

✅ Maintain confidentiality and privacy standards

🎯 Minimum Qualifications

Applicants should have:

• 🎓 High School Diploma or equivalent

• 📞 At least 6 months of customer service, administrative, or call center experience

• 💬 Strong verbal and written English communication skills

• ❤️ Excellent empathy and customer service skills

• 💻 Experience with Microsoft Word and Outlook

• 🧠 Strong multitasking and problem-solving abilities

• 🤝 Ability to work independently and as part of a team

🏡 Work From Home Requirements

Applicants must provide their own equipment.

Minimum requirements include:

• 💻 Windows 10 or 11 PC OR Mac (Big Sur, Catalina, or Monterey)

• ❌ No Chromebooks, tablets, or notebooks

• 🌐 Internet speed of at least 25 Mbps download

• 🚀 Minimum 5 Mbps upload

• 🔌 Ethernet cable connection required

• 📷 Webcam for training and meetings

• 📱 Smartphone for secure system authentication

• 🔒 Quiet, private workspace

💰 Pay

• Minimum: $17.75/hour

• Maximum: $24.16/hour

Actual pay varies depending on geographic location and Department of Labor wage determinations.

❤️ Why This Remote Job Stands Out

This isn't just another call center role.

Employees directly support the CDC by helping people receive reliable health information, schedule vaccine appointments, and access important public health resources.

It's an excellent opportunity for customer service professionals who enjoy meaningful work while earning competitive pay from home.

💡 Career Tip

Working in a government contract customer service role can significantly strengthen your resume. Experience supporting healthcare organizations, government agencies, and multi-channel communication platforms often opens doors to higher-paying remote opportunities in healthcare, insurance, and federal customer support.

📌How to Apply

Ready to work from home while helping support the CDC INFO program? Here's how to get started!

Friendly Reminder: 💜 The Work From Home Queen does not participate in the application or hiring process for any jobs featured on our website. We are a remote job board and career blog dedicated to sharing legitimate work-from-home opportunities.

👉 CLICK HERE to view the complete job description and submit your application for the Customer Service Representative II position with Maximus.

🔎 Looking for more remote customer service opportunities?

Browse our Latest Customer Service Jobs page for new work-from-home openings added regularly.

🍀 Best of luck with your application! We hope you land the remote job that's right for you.

❓Frequently Asked Questions

1. Is this position fully remote?

Yes! Employees work remotely from anywhere within the continental United States.

2. Do I need previous call center experience?

Yes. Applicants need at least 6 months of customer service, administrative, or call center experience.

3. Is equipment provided?

No. Applicants must provide their own compatible Windows or Mac computer.

4. Is training paid?

Yes. Employees complete paid training before moving into their regular schedule.

5. Are weekends required?

Occasionally. Flexibility for weekends, holidays, and overtime is required based on business needs.