Looking for a legitimate work-from-home customer service job with excellent benefits, paid training, and room for long-term career growth? Voya Financial is currently hiring Remote Customer Contact Center Representatives earning $20 per hour ($41,600 annually).
This fully remote opportunity is ideal for customer service professionals who enjoy helping others, solving problems, and building meaningful relationships while working from home. Even better, no financial services experience is required—Voya provides up to eight weeks of paid training to help new hires succeed.
If you've been searching for a stable Monday–Friday remote job with one of America's most respected financial companies, this could be the opportunity you've been waiting for.
💼 About Voya Financial
Voya Financial is a Fortune 500 financial services company committed to helping individuals achieve financial confidence and retirement security. The company has earned recognition as:
🌟 Great Place to Work® Certified
🏆 One of the World's Most Ethical Companies
💼 Fortune World's Most Admired Companies
🌎 Forbes World's Best Employer
♿ Best Place to Work for Disability Inclusion
Voya promotes an inclusive workplace where employees are encouraged to bring their authentic selves to work while growing rewarding careers.
🏠 Work From Home Details
This position offers:
✅ 100% Remote Work From Home
OR
✅ Hybrid work at select Voya office locations
📅 Schedule
Monday through Friday
Available to work between 7:30 AM and 10:00 PM EST
No weekend schedule listed
📞 What You'll Do
As a Customer Contact Center Representative, you'll assist retirement plan participants through inbound calls while delivering exceptional customer service.
Daily responsibilities include:
☎️ Answer inbound customer calls
💬 Build rapport and educate customers
📈 Assist with retirement accounts
💳 Help with account balances and transfers
📝 Process loan requests and payments
🤝 Resolve customer questions
💻 Navigate multiple systems simultaneously
🎯 Achieve first-call resolution whenever possible
You'll primarily assist customers with:
401(k)
403(b)
457 Plans
401(a) Retirement Plans
Don't worry if you don't have retirement experience—Voya teaches everything during paid training.
🎓 Paid Training & Career Growth
One of the biggest highlights of this opportunity is Voya's investment in employee development.
New hires receive:
📚 Up to 8 weeks of paid training
👨🏫 Monthly one-on-one coaching
🎯 Career development programs
📈 Continuous learning opportunities
🚀 Internal promotion pathways
✅ Qualifications
Applicants should have either:
Bachelor's Degree + 1 year customer service experience
OR
High School Diploma/GED + 3 years customer service experience
Preferred:
Customer service experience
Computer skills
Ability to multitask
Strong communication skills
Fast learner
Positive attitude
Financial services experience is not required.
🎁 Benefits
Voya offers one of the strongest benefit packages available for remote customer service positions.
Benefits include:
❤️ Medical insurance
🦷 Dental insurance
👓 Vision insurance
🛡️ Life insurance
💰 401(k) with company matching
🏦 Pension plan
🌴 20 Days Paid Time Off
🎉 9 Paid Holidays
🌈 Diversity Day
🤝 40 Hours Paid Volunteer Time
🎓 Paid Training
💵 Referral Bonuses
🎯 Monthly Incentives
📈 Career advancement opportunities
💰 Pay
💵 $20.00 per hour
💰 Approximately $41,600 annually
🎯 Monthly performance incentives
💲 $3,000 bilingual pay differential opportunities
💖 What I Love About This WFH Opportunity
There are so many standout features that make this role attractive for remote job seekers:
❤️ Paid training means beginners can succeed. Even without retirement industry experience, Voya teaches employees everything they need to know.
❤️ Excellent benefits start immediately. Health insurance, PTO, retirement plans, and paid holidays make this much more than an average customer service job.
❤️ Monday through Friday schedule. Many remote call center jobs require weekends, so weekday scheduling is a major plus.
❤️ Real career growth. Voya encourages internal promotions and provides coaching throughout your career.
❤️ Fortune 500 stability. Working for a well-established company offers long-term job security and professional development.
💡 Career Tip
Tailor your resume for customer service success.
Highlight accomplishments that demonstrate:
Excellent communication
Problem-solving skills
Customer satisfaction
Call center metrics
CRM software experience
Ability to multitask
Remote work experience
Reliability and attendance
Employers love candidates who show measurable achievements rather than simply listing job duties.
🚀 How to Apply
Friendly Reminder: The Work From Home Queen is an independent job board and career blog. We do not participate in the hiring or recruitment process for any companies featured on our website.
👉 Click Here to view the complete job description and submit your application for the Remote Customer Contact Center Representative position with Voya Financial.
💼 Looking for more remote customer service opportunities?
Be sure to visit our Latest Customer Service Jobs page for newly posted remote csr positions from companies hiring now.
🍀 Best of luck with your application! We hope you land the perfect work-from-home job. 💕
❓Frequently Asked Questions
Yes! This role can be performed 100% remotely or in a hybrid office setting.
The position pays $20 per hour (approximately $41,600 annually).
Customer service experience is required, but financial services experience is not.
Yes! Voya provides up to eight weeks of paid training.
The posted schedule is Monday through Friday, with shifts scheduled between 7:30 AM and 10:00 PM EST.
Yes. Employees receive health insurance, PTO, retirement plans, paid holidays, referral bonuses, incentives, and much more.
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