🏥 Patient Service Reps (Remote) Up to $22.61/Hr. | BMC Is Hiring

Looking for a remote healthcare customer service job that allows you to work from home? 🏠💻 Boston Medical Center (BMC) is hiring Patient Service Representatives for its Ambulatory Call Center, with compensation ranging from $20.08 to $22.61 per hour.

This is a permanently remote, full-time position for qualified candidates who have a stable internet connection and a quiet, secure workspace free from interruptions.

For job seekers with strong communication, customer service, scheduling, and computer skills, this opportunity could be worth exploring. 📞💙

💼 Patient Service Representative | Remote

Employer: Boston Medical Center
Position: Patient Service Representative
Department: Ambulatory Call Center
Work Arrangement: Permanently Remote
Schedule: Full Time
Pay Range: $20.08–$22.61 per hour

🏠 What Does a Remote Patient Service Representative Do?

The Patient Service Representative communicates with patients and staff while supporting up to six BMC ambulatory practices.

The position involves handling inbound and outbound communications, answering patient questions, scheduling appointments, helping with medication-related questions and refills, verifying insurance information, and managing authorization-related tasks.

The representative may communicate with patients through several channels, including:

• 📞 Phone calls

• 💬 Online chats

• 📧 Email

• 📠 Faxes

• ✉️ Mail

The role also requires representatives to document and relay patient information to the appropriate practices according to established guidelines.

📋 Patient Service Rep Responsibilities

Some of the primary responsibilities include:

• Answering patient inquiries professionally and empathetically

• Scheduling and rescheduling appointments

• Helping patients navigate the healthcare system

• Responding to questions and concerns

• Assisting with medication reconciliation and refill-related inquiries

• Verifying insurance information

• Managing insurance authorization-related processes

• Documenting accurate patient information

• Updating patient records using Epic

• Providing patients with appointment confirmations and instructions

• Giving directions and applicable home-care, laboratory, or imaging instructions

• Escalating issues that fall outside established protocols

• Following BMC procedures and practice guidelines

• Participating in training sessions and staff meetings

• Assisting with new employee training and orientation when needed

• Identifying workflow issues that may affect the patient experience

• Adapting to changing departmental needs

💻 Remote Work Requirements

Because this position is permanently remote, qualified applicants must have:

• A stable internet connection

• A quiet and secure workspace

• A location free from interruptions

• Strong computer skills

• The ability to work with multiple communication platforms

• The ability to maintain patient privacy while working remotely

Applicants should understand that working remotely in a healthcare environment requires a high level of confidentiality and professionalism.

🎓 Education Requirements

Boston Medical Center requires a minimum of a:

High School Diploma or GED

Applicants should also demonstrate strong communication and interpersonal skills.

⭐ Skills Boston Medical Center Is Looking For

Candidates should be comfortable communicating with a diverse group of patients and healthcare professionals.

Important skills include:

• Excellent English communication skills

• Strong verbal and written communication

• Empathy and patience

• Active listening

• Customer service skills

• Healthcare navigation skills

• Strong organizational abilities

• Accurate documentation

• Computer proficiency

• Ability to multitask

• Ability to work independently

• Ability to follow established procedures

• Ability to handle confidential information

Knowledge of Microsoft Office applications, including Word, Excel, and Outlook, is also listed among the desired computer skills.

Experience with Epic and healthcare-related systems may be particularly relevant to the responsibilities of the position.

💰 How Much Does the Patient Service Rep Job Pay?

The listed compensation range is:

💵 $20.08–$22.61 per hour

Boston Medical Center notes that the compensation range is an estimate based on minimum qualifications. The actual offer can depend on factors such as education, experience, and relevant licenses or certifications.

At the top of the listed range, $22.61 per hour would equal approximately $47,029 annually if someone worked 40 hours per week for 52 weeks. Actual annual earnings can vary based on schedule, hours worked, and employment terms.

💗 Why This WFH Opportunity May Interest Job Seekers

This opportunity may appeal to job seekers who enjoy helping people, customer service, appointment scheduling, and healthcare-related administrative work.

It also combines several skills that are useful for remote careers, including communication, organization, documentation, technology, and problem-solving.

For someone interested in building a career in patient access, healthcare administration, medical customer service, or remote call-center work, this position provides an opportunity to explore that career path.

👩‍💻 Career Tip

Career Tip: When applying for remote healthcare customer service positions, applicants should highlight more than just their customer service experience. ⭐

A strong resume can connect previous experience to the actual responsibilities of the position.

For example, applicants can highlight experience with:

• Scheduling appointments 📅

• Handling high-volume calls 📞

• Documenting customer information 📝

• Working with confidential information 🔐

• Using electronic systems 💻

• Resolving customer concerns 🤝

• Communicating through email and chat 💬

• Working with insurance or billing information 💳

• Following established procedures

These details can help employers quickly see how an applicant's experience relates to the position.

📌 How to Apply

Boston Medical Center is hiring Patient Service Representatives for a permanently remote position paying $20.08–$22.61 per hour.

👉 CLICK HERE for full details and to apply for this Patient Service Representative position.

For more work-from-home opportunities in healthcare, job seekers can also check out the Patient Access Rep Job Board from The Work From Home Queen.

Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs posted on the site. We’re a job board and blog.

🔎 Always review the employer's official job posting for the most current information, qualifications, location requirements, compensation details, and application instructions.

❓ Frequently Asked Questions

1. Is the Boston Medical Center Patient Service Rep position remote?

Yes. The position is described as permanently remote.

2. How much does the position pay?

The listed compensation range is $20.08 to $22.61 per hour.

3. Is this a full-time position?

Yes. The position is listed as full-time.

4. What education is required?

A minimum of a High School Diploma or GED is required.

5. Does the job involve talking with patients?

Yes. The position involves inbound and outbound communications with patients and may include phone calls, online chats, email, faxes, and mail.

6. Does the position involve scheduling appointments?

Yes. Patient Service Representatives schedule and reschedule appointments using a computerized scheduling system.

7. Does the position use Epic?

Yes. The job description states that representatives will use Epic to provide accurate information and update patient records.

8. What computer skills are needed?

Applicants should have strong computer skills and knowledge of Microsoft Office applications such as Word, Excel, and Outlook.

9. Is healthcare experience required?

The provided job information emphasizes healthcare communication, patient navigation, documentation, and related skills. Applicants should review the employer's complete posting for any additional experience requirements before applying.