Are you searching for a part-time work-from-home customer service job that pays up to $25 per hour? Valor Network is seeking a Customer Service Representative (Teleradiology Support) to provide remote assistance to healthcare professionals and help keep important medical imaging workflows moving.
This remote opportunity may be worth exploring for job seekers with customer service, call center, or help desk experience who want to use their communication and problem-solving skills in a healthcare technology environment.
The position offers an estimated 20 hours per week, with a pay range of $20–$25 per hour, depending on experience.
Here are the details about this part-time remote customer service opportunity, including the pay, schedule, responsibilities, qualifications, and application information.
📌 Remote Job Overview
Company: Valor Network
Job Title: Customer Service Representative (Teleradiology Support)
Job Type: Part-time
Work Location: Remote / Work from Home
Pay Range: $20–$25 per hour, depending on experience
Estimated Hours: Approximately 20 hours per week
Schedule: Monday through Sunday, with shifts scheduled within the 1:00 p.m.–11:00 p.m. Eastern Time coverage window
Weekend Requirements: Rotating weekends and holidays
Education: High school diploma or equivalent required
Experience: At least one year of customer service, call center, or help desk experience
Important: The listed hours describe the coverage window, not necessarily a continuous 10-hour shift. Applicants should confirm their assigned schedule and availability requirements with the employer.
🏢 About Valor Network
Valor Network is a Service-Disabled Veteran-Owned Small Business, an SBA-certified HUBZone Small Business, and a 2025 HIRE Vets Medallion Award recipient.
The company is dedicated to serving military members, veterans, and their families. It provides teleradiology services and imaging workflow support to healthcare organizations nationwide.
Through its services, Valor Network helps healthcare professionals manage medical imaging workflows and coordinate the timely delivery of studies and reports.
Learn more about the company at Valor Network.
📝 What Does a Remote Teleradiology Support Rep Do?
The Customer Service Representative serves as an initial point of contact for healthcare professionals who need assistance with teleradiology workflows.
In this position, the representative helps resolve common technical and workflow issues, documents support requests, and escalates more complex problems to the appropriate team.
Key Job Responsibilities
The selected candidate may be responsible for:
📞 Providing customer support to radiologists, technologists, and clinical staff by phone and through a ticketing system.
🖥️ Troubleshooting basic workflow issues, including login problems, access requests, and studies or reports that are not appearing as expected.
📋 Documenting support cases accurately and maintaining clear records of reported issues.
🔎 Determining the urgency and impact of incoming requests and routing issues to the appropriate team.
💬 Providing updates to healthcare users and setting realistic expectations for issue resolution.
🤝 Communicating professionally with users who may be working in fast-paced patient-care environments.
🔐 Protecting confidential information and following HIPAA and company security policies.
📚 Following established procedures and contributing to troubleshooting guides and other support resources.
This role combines customer service, basic technical troubleshooting, case documentation, and healthcare workflow support.
✅ Qualifications and Requirements
Candidates interested in this remote opportunity should review the following requirements before applying.
Required Qualifications
At least one year of customer service, call center, or help desk experience.
Strong verbal and written communication skills.
Ability to remain calm, professional, and empathetic when assisting stressed users.
Ability to work independently in a remote environment.
Good attention to detail and accurate documentation skills.
Dependable attendance and availability for the required Eastern Time coverage schedule, including rotating weekends and holidays.
Reliable internet connectivity and the ability to manage phone calls and support tickets.
High school diploma or equivalent.
Preferred Qualifications
The employer also values candidates who have:
Healthcare customer support experience.
Experience in radiology, emergency care, inpatient, or outpatient settings.
Familiarity with medical imaging workflows and terminology.
Knowledge of PACS or RIS systems.
Experience using ticketing systems and remote support tools.
Healthcare experience and knowledge of imaging systems are preferred qualifications, not listed as mandatory requirements.
💰 How Much Does This Remote Job Pay?
Valor Network lists a pay range of $20–$25 per hour, depending on experience.
At the estimated 20 hours per week, the potential earnings are:
At $20/hour: $400 per week.
At $25/hour: $500 per week.
At $20/hour: Approximately $1,733 per month.
At $25/hour: Approximately $2,167 per month.
These estimates assume 20 paid hours every week over 52 weeks, divided into 12 months. Actual earnings may vary depending on the final hourly rate, hours worked, and employment terms. Taxes and other applicable deductions are not included.
🏡 Is This Part-Time WFH Job Right for You?
This opportunity may be a good match for job seekers who:
Want a part-time remote customer service position.
Have previous call center, help desk, or customer support experience.
Enjoy helping people solve problems.
Can communicate clearly over the phone and in writing.
Are comfortable learning new systems and following procedures.
Can work within the required afternoon and evening Eastern Time coverage window.
Are interested in supporting healthcare operations.
Applicants should be comfortable handling inbound calls, working on a computer, documenting cases, and protecting sensitive information.
Because this is a phone-based support role, it may be less suitable for job seekers specifically seeking non-phone remote work.
🌟 What Makes This Opportunity Worth Exploring?
Here are several features that may appeal to remote job seekers:
💵 A posted pay range of $20–$25 per hour.
🏡 A remote work location.
⏰ Approximately 20 hours per week.
🩺 An opportunity to support healthcare professionals.
💻 A combination of customer service and basic technical troubleshooting.
📈 A chance to apply transferable customer service or help desk skills in a specialized environment.
The part-time schedule may appeal to people seeking supplemental income or a position that requires fewer weekly hours than a traditional full-time role. However, applicants should confirm the specific shift, employment classification, and benefits with Valor Network.
💡 Career Tip for Remote Job Seekers
Highlight your troubleshooting and documentation skills on your resume!
For a role like this, employers may look for evidence that candidates can handle customer inquiries, follow procedures, prioritize urgent issues, and keep accurate records.
Instead of simply writing “provided customer service,” consider a more specific, truthful resume statement such as:
“Resolved customer inquiries, documented support cases, followed established procedures, and escalated complex issues to the appropriate team.”
Candidates with healthcare experience can also highlight their familiarity with confidentiality, sensitive information, and time-sensitive workflows.
If you have never worked in radiology, emphasize your transferable skills and willingness to learn new systems.
📣 How to Apply for This Remote CSR Job
Interested in applying for the Part-Time Customer Service Representative (Teleradiology Support) position?
CLICK HERE for full details and to apply
Before applying, confirm that the specific vacancy is still open and review the employer's complete application instructions.
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✨ Keep searching, keep applying, and keep working toward your remote career goals!
❓ Frequently Asked Questions
1. Is the Valor Network Customer Service Representative position remote?
Yes. The position is listed as remote, with work performed from a computer workstation at home.
2. How much does this work-from-home job pay?
The listed pay range is $20–$25 per hour, depending on experience.
3. Is this a full-time or part-time position?
It is a part-time position with an estimated 20 hours per week.
4. What is the work schedule?
Coverage is required Monday through Sunday between 1:00 p.m. and 11:00 p.m. Eastern Time. The position includes rotating weekends and holidays. Applicants should confirm the assigned shifts with the employer.
5. Is previous customer service experience required?
Yes. Candidates need at least one year of customer service, call center, or help desk experience.
6. Do applicants need healthcare experience?
Healthcare support experience is preferred but is not listed as a mandatory qualification. Familiarity with medical imaging workflows and PACS/RIS systems is also preferred.
7. Will this job require answering phone calls?
Yes. Responsibilities include assisting healthcare users by phone and through a ticketing system.
8. What education is required?
A high school diploma or equivalent is required. Additional education or certifications are considered a plus.
9. Does the position require weekend work?
Yes. The role includes rotating weekends and holidays, so applicants should be prepared for schedule flexibility.
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