Are you a pharmacy technician with customer service and high-volume call center experience looking for a legitimate work-from-home opportunity? 💻🏠
Viva is hiring Pharmacy Tech Prior Authorization Representatives for a 100% remote position, with pay of up to $19.99 per hour.
The position is designed for candidates who have pharmacy technician knowledge, strong customer service skills, excellent computer abilities, and experience working in a high-volume call center environment.
Best of all, this position is fully remote, never coming on-site. 🎉
💊 Pharmacy Tech Prior Authorization Rep Job Details
Company: Viva
Position: Pharmacy Tech Prior Authorization Representative
Pay: Up to $19.99 per hour
Work Location: Fully Remote
Schedule: Monday–Friday, assigned 8-hour shift between 8:00 AM and 8:00 PM CT
Training: Monday–Friday, 8:00 AM–4:30 PM CT for 6 weeks
Overtime: Mandatory
Education: High school diploma or GED required
This could be a great opportunity for pharmacy technicians who enjoy helping customers, working with healthcare-related information, and handling administrative responsibilities from home. 🏠💊
📋 What Does a Pharmacy Tech Prior Auth Rep Do?
The Pharmacy Tech Prior Authorization Representative provides professional phone assistance to members, providers, and other callers throughout the criteria-based prior authorization process.
The representative is responsible for accurately documenting approvals and denials while making sure clinical questions and judgment calls are transferred to the appropriate pharmacist.
Some responsibilities include:
📞 Answering incoming calls from members, providers, and other callers
💊 Assisting with the prior authorization process
📝 Maintaining complete and accurate documentation
✅ Documenting approvals and denials in a timely manner
👩⚕️ Transferring clinical questions and judgment calls to a pharmacist
💻 Navigating multiple computer systems while handling calls
📊 Performing data entry and administrative tasks
🤝 Providing excellent customer service
📧 Using Microsoft Outlook and Microsoft Teams
📄 Utilizing Microsoft Word and Excel as needed
⭐ Top 3 Skills Viva Is Looking For
1. High-Volume Healthcare Call Center Experience 📞
Candidates should have at least one year of inbound call center experience, preferably within healthcare, insurance, pharmacy benefit management, pharmacy, medical office, social services, or a similar environment.
Strong verbal and written communication skills are also important.
2. Pharmacy Technician Experience 💊
Pharmacy technician experience is strongly preferred.
A national pharmacy technician certification is preferred, but the employer may also consider candidates with a Pharmacy Tech Trainee license.
Candidates must be eligible for state registration, certification, or licensure according to applicable state regulations.
3. Computer Multitasking & Documentation Skills 💻
This position requires employees to be comfortable working with multiple systems while assisting callers.
Microsoft Teams and Outlook are required, while experience with Word and Excel is helpful.
Strong data entry, documentation, organization, and multitasking skills can help candidates succeed in this type of remote healthcare role.
🏠 Fully Remote Work Opportunity
One of the biggest highlights of this position is that it is fully remote and never requires employees to come on-site.
However, working remotely does not mean the position is completely flexible.
The assigned schedule will fall within:
8:00 AM–8:00 PM CT, Monday through Friday.
Applicants should be prepared to work an assigned 8-hour shift within that window.
🎓 Important Training Requirement
Training lasts approximately six weeks and takes place Monday through Friday from
8:00 AM–4:30 PM CT
Training attendance is considered critical, and candidates should be prepared for a structured training environment with minimal interruptions.
Mandatory overtime may also be required.
🎓 Education Requirements
A verifiable high school diploma or GED is required.
Candidates should also have the relevant pharmacy technician and customer service experience outlined in the job requirements.
💡 Who May Be a Good Fit?
This remote opportunity may be worth considering for job seekers who have experience as:
💊 Pharmacy Technicians
📞 Healthcare Customer Service Representatives
🏥 Medical Office Representatives
💳 Insurance Customer Service Representatives
💻 Healthcare Call Center Representatives
📋 Pharmacy Benefit Management Representatives
🩺 Healthcare Administrative Support Professionals
Candidates who combine pharmacy knowledge + customer service + call center experience + strong computer skills may be especially well positioned for this opportunity.
💰 Why Consider This WFH Opportunity?
There are several things that may make this opportunity attractive to qualified candidates:
✅ Fully remote
✅ Up to $19.99/hour
✅ Monday–Friday schedule
✅ Pharmacy-related position
✅ Customer service and administrative responsibilities
✅ Healthcare-related experience valued
✅ Pharmacy technician experience preferred
✅ No onsite work required
For pharmacy technicians interested in transitioning into a remote healthcare career, prior authorization can be an interesting area to explore.
💡 Career Tip From The Work From Home Queen
💻 Highlight your healthcare experience on your resume!
If applying for a remote pharmacy technician or healthcare customer service position, don't simply list your job title.
Show employers what you actually accomplished.
For example, instead of saying:
"Answered customer calls."
A stronger resume bullet could be:
"Handled high-volume inbound healthcare calls while accurately documenting customer information and resolving service-related questions."
📌 Career Tip: Include keywords such as pharmacy technician, prior authorization, healthcare call center, customer service, data entry, documentation, Microsoft Teams, Outlook, and multitasking when they truthfully describe your experience.
🚨 Important Reminder Before Applying
Job seekers should carefully review all qualifications, scheduling requirements, licensing requirements, and employer information before applying.
The Work From Home Queen does not participate in the employer's hiring process and cannot guarantee employment.
💊 How to Apply for this Role
(Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
👉 CLICK HERE for full details and to apply for this Pharmacy Tech Prior Authorization Rep position.
Looking for more pharmacy-related remote opportunities?
💊 Visit the Remote Pharmacy Tech Jobs Board by The Work From Home Queen for more work-from-home pharmacy technician opportunities.
🏠💻 The Work From Home Queen is connecting top talent with real work-from-home employers.
❓ Frequently Asked Questions
Yes. The position is advertised as fully remote and never coming on-site.
The position pays up to $19.99 per hour.
Yes. At least one year of customer service experience with high-volume call center experience is required. Healthcare, insurance, pharmacy, PBM, medical office, or similar experience is preferred.
Pharmacy technician certification is preferred but not required at the state or national level according to the provided job information. A Pharmacy Tech Trainee license may also be considered.
Candidates should have advanced computer skills and be comfortable with multiple systems. Microsoft Teams and Outlook are required, while Microsoft Word and Excel are helpful.
Yes. A verifiable high school diploma or GED is required.
Employees will be assigned an 8-hour shift between 8:00 AM and 8:00 PM Central Time, Monday through Friday.
Training is scheduled for six weeks, Monday through Friday, from 8:00 AM to 4:30 PM CT.
The position is fully remote, but applicants should pay close attention to the employer's specific training and attendance requirements.
Yes. Mandatory overtime is noted for this position.
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