Are you searching for customer service jobs with competitive hourly pay and an opportunity to work in the healthcare industry? 🦷 United Concordia Dental is hiring an Associate Customer Service Representative, with a listed pay range of $19.39 to $24.19 per hour.
This opportunity may appeal to job seekers with customer service experience who enjoy helping people, resolving concerns, and explaining information clearly. Candidates with healthcare or call-center experience may have an advantage.
The position involves assisting dental plan members, employer groups, healthcare providers, and brokers with questions and complaints related to customer service.
Before applying, candidates should confirm whether the position is fully remote, hybrid, or office-based, as the supplied job description does not specify the work arrangement.
📌 United Concordia Dental Job Overview
Company: United Concordia Dental
Job Title: Associate Customer Service Representative
Job Category: Customer Service / Healthcare Customer Support
Pay Range: $19.39–$24.19 per hour
Schedule: Monday–Friday, 11:30 AM–8:00 PM Eastern Time
Education: High school diploma or GED
Experience: At least six months of customer-facing customer service experience
Preferred Experience: Call-center or healthcare-related call-center experience
Work Arrangement: Confirm with the employer
Job Type: Confirm details in the official job listing
💼 What is the role of an Associate CSR?
The Associate Customer Service Representative works in a customer service center, responding to inquiries received by telephone and/or email.
The representative helps customers understand their concerns, researches issues, and works toward timely and accurate resolutions while following company service and quality standards.
Typical Job Responsibilities
The selected candidate may be responsible for:
📞 Responding to customer questions and complaints by telephone, email, and other approved communication channels.
📝 Investigating customer concerns and providing accurate information.
🔎 Reviewing service-processing issues and preparing adjustments when necessary.
🤝 Forwarding unresolved matters to the appropriate department for additional assistance.
⏱️ Meeting established productivity, quality, and schedule-adherence standards.
📚 Participating in required training sessions.
📋 Maintaining accurate records, including timekeeping information.
👩💻 Navigating multiple computer systems while assisting customers.
📈 Escalating complex issues to a supervisor when appropriate.
💰 How Much Does United Concordia Dental Pay?
United Concordia Dental lists an hourly pay range of $19.39 to $24.19 for this position.
Actual compensation depends on several factors, including the candidate's qualifications, experience, expected contributions, internal pay equity, market considerations, and applicable geographic differentials.
At the listed rates, the estimated gross earnings for a 40-hour workweek would be:
At $19.39 per hour: $775.60 per week
At $24.19 per hour: $967.60 per week
For someone working 40 hours per week for 52 weeks, that would equal approximately $40,331.20–$50,315.20 annually before taxes and other deductions. These estimates assume full-time hours throughout the year; actual hours and compensation may vary.
✅ United Concordia Dental Job Requirements
Applicants should review the following qualifications before submitting an application.
Required Qualifications
A high school diploma or GED.
At least six months of customer service experience in a customer-facing role.
Strong written and verbal communication skills.
The ability to respond to customer questions promptly and professionally.
Comfort using computers and navigating multiple systems.
The ability to manage multiple tasks while maintaining accuracy.
Preferred Qualifications
Previous customer service experience in a call-center environment.
Healthcare-related call-center customer service experience.
Candidates who have assisted customers with billing questions, account concerns, insurance inquiries, or service complaints may find their experience relevant to the position.
🌟 Skills That Can Help Candidates Stand Out
Successful candidates should be able to demonstrate:
Communication: Explaining information in a clear, professional, and easy-to-understand manner.
Problem-solving: Researching customer concerns and identifying appropriate next steps.
Organization: Managing multiple inquiries and maintaining accurate records.
Adaptability: Learning new systems and following established procedures.
Composure: Remaining professional in a fast-paced environment.
Customer care: Listening carefully and treating customers with patience and respect.
🕒 What Is the Work Schedule?
The listed shift is Monday through Friday, 11:30 AM to 8:00 PM Eastern Time.
This schedule may be suitable for candidates who prefer starting later in the morning. However, applicants should consider the evening end time and confirm the expected break schedule, weekly hours, training schedule, and any location requirements with the employer.
🎯 Career Tip for Customer Service Job Seekers
Tailor the resume to the job description!
Applicants should highlight customer service experience, complaint resolution, professional communication, computer skills, and the ability to manage multiple tasks.
Whenever possible, include measurable accomplishments. For example, candidates might mention customer satisfaction scores, the number of inquiries handled, quality ratings, or improvements in response times—provided those figures accurately reflect their experience.
Candidates without healthcare experience can emphasize transferable skills, including listening, researching problems, maintaining confidentiality, documenting interactions, and explaining complex information in simple terms.
📩 How to Apply for the United Concordia Dental Job
Interested candidates should review the official listing to confirm the position's location, remote-work eligibility, employment type, and current availability.
CLICK HERE for full details and to apply for this Associate Customer Service Representative position.
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Frequently Asked Questions (FAQs)
The listed hourly pay range is $19.39 to $24.19, depending on qualifications, experience, and other compensation factors.
The supplied job description does not confirm that the position is fully remote. Candidates should check the official listing for the work arrangement and any location restrictions before applying.
Applicants need a high school diploma or GED and at least six months of customer-facing customer service experience.
Call-center experience is preferred, not listed as a requirement. Healthcare-related call-center experience is strongly preferred.
The listed schedule is Monday through Friday, from 11:30 AM to 8:00 PM Eastern Time.
The representative responds to customer inquiries and complaints, investigates service issues, prepares or refers adjustments, maintains accurate records, and meets established quality and productivity standards.
Yes. The job description specifies customer inquiries handled by telephone and/or email in a customer service center.
Candidates should use the official United Concordia Dental or Highmark careers listing to review the complete requirements and submit an application. The verified application URL should be added before publication.
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