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Looking for a legitimate work-from-home customer service job with paid training, competitive hourly pay, and potential career growth? 💻✨
Optum, part of UnitedHealth Group, is hiring SCA Customer Service Representatives for full-time, nationwide remote positions!
This opportunity offers hourly pay ranging from $16 to $29 per hour, an advertised $1,500 sign-on bonus for eligible external candidates, and eight weeks of paid virtual training.
For experienced customer service professionals interested in working from home while supporting healthcare services, this position may be worth exploring.
The Work From Home Queen is sharing the details below to help job seekers determine whether this opportunity matches their experience, availability, and home office setup.
📌 Remote Job Overview
🏢 Hiring Company: Optum / UnitedHealth Group
💼 Position: SCA Customer Service Representative
🏠 Work Location: National Remote – United States
💰 Hourly Pay: $16–$29 per hour
🎁 Sign-On Bonus: $1,500 for eligible external candidates
⏰ Employment Type: Full-Time, 40 hours per week
📅 Schedule: Monday–Friday with rotating Saturdays
🎓 Training: Eight weeks of paid virtual training
📞 Job Category: Healthcare Customer Service / Call Center
💻 Experience Required: At least one year of call center experience and one year of customer service experience
Although La Crosse, Wisconsin, is listed as the primary location, this opportunity is advertised as a national remote position.
Additional listed locations include Dallas, Minneapolis, Tampa, Phoenix, Hartford, and Wisconsin.
Important: Actual pay depends on factors such as geographic location, qualifications, education, and relevant work experience. The maximum advertised hourly rate is not guaranteed.
🏥 About Optum and UnitedHealth Group
Optum is a healthcare services and technology business within UnitedHealth Group.
This opportunity is associated with Logistics Health Incorporated (LHI), an Optum business that helps coordinate complex workforce healthcare programs.
LHI supports healthcare-related services, including medical and dental appointment coordination, health assessments, and other administrative services.
Employees in this position will help individuals navigate important healthcare services while providing professional, accurate, and timely customer support.
For individuals who enjoy helping others, solving problems, and working in a structured customer service environment, this role offers an opportunity to contribute to healthcare operations remotely.
📞 What Does an SCA Customer Service Representative Do?
SCA Customer Service Representatives are responsible for assisting customers with healthcare scheduling, service coordination, and inquiries.
📅 1. Schedule Medical and Dental Appointments
Representatives will contact customers to coordinate medical and dental services according to their availability and applicable contract guidelines.
They will also help resolve scheduling questions and appointment-related issues.
💬 2. Respond to Customer Questions
Employees will answer inquiries related to appointment scheduling, healthcare services, and service completion.
Professional communication and attention to detail are essential.
🏥 3. Assist With Health Assessments
Representatives will conduct customer contacts involving health assessment processing, referral follow-ups, educational information, and available resources.
🤝 4. Provide Sensitive and Professional Support
Because some services involve military-related healthcare programs, employees must demonstrate sensitivity toward military culture.
Representatives may also encounter situations involving behavioral health concerns and must follow established company protocols.
📊 5. Monitor Call Queues and Service Levels
Employees must remain aware of customer service queues, response expectations, and contractual performance requirements.
This is a phone-based customer service position that requires multitasking, organization, and consistent communication.
✅ Minimum Qualifications
Applicants must meet the following requirements:
High school diploma, GED, or equivalent work experience
Must be at least 18 years old
At least one year of call center experience
At least one year of customer service experience
Ability to attend all eight weeks of required training
Availability to work a full-time schedule of 40 hours per week
Flexibility to work assigned shifts, including rotating Saturdays and occasional overtime
Candidates with previous experience handling customer inquiries, managing appointment schedules, and working in fast-paced call centers may find their skills particularly relevant.
🌟 Preferred Qualifications
Although not required, the following qualifications may strengthen an application:
💻 Microsoft Excel experience, including spreadsheet navigation, data entry, and sorting
📝 Microsoft Word experience
📧 Microsoft Outlook experience
🏥 Previous healthcare industry experience
🩺 Familiarity with Medicare or Medicaid
🎖️ Military experience
Applicants who have experience in healthcare customer service, patient scheduling, medical administration, or insurance-related support may have transferable skills that align with the position.
🏠 Work-From-Home Equipment and Internet Requirements
Because this is a remote healthcare customer service role, applicants must have a suitable home office environment.
💻 Home Office Requirements
Employees must maintain a dedicated workspace that:
Is separated from other living areas
Provides adequate privacy for customer information
Protects confidential company documents
Meets UnitedHealth Group's telecommuting policies
🌐 Internet Requirements
UnitedHealth Group requires an approved wired high-speed internet connection.
Minimum internet speeds:
Download: 25 Mbps
Upload: 10–15 Mbps
Acceptable connections include cable, DSL, and fiber internet.
Satellite internet, mobile hotspots, and certain wireless services are not permitted for telecommuting.
Applicants should review their internet connection before applying to determine whether their home office meets the requirements.
🎓 Eight Weeks of Paid Virtual Training
One appealing feature of this position is its structured paid training program.
New employees will participate in eight weeks of virtual training from home.
Training Schedule:
📅 Monday–Friday
⏰ 8:00 AM–4:30 PM Central Time
🏠 Training Location: Remote
Applicants must be able to attend 100% of the training program.
This training period is intended to help employees become familiar with company procedures, customer service expectations, healthcare scheduling processes, and their job responsibilities.
⏰ Work Schedule and Availability
This is a full-time position requiring 40 hours per week.
Employees must be available to work any assigned eight-hour shift within the following operating windows:
Monday–Friday: 6:00 AM–12:00 AM Central Time
Rotating Saturdays: 7:00 AM–5:00 PM Central Time
Occasional overtime and additional weekend work may be necessary based on business needs.
⚠️ Applicants should understand that this position does not advertise a self-selected or fully flexible schedule. Employees must be available for assigned shifts within the required operating hours.
💰 How Much Can You Earn Working for Optum?
The advertised hourly pay range is $16–$29 per hour.
Here is what the hourly pay could represent for someone working 40 hours per week:
Hourly Rate | Weekly Gross Pay | Annual Gross Pay |
$16/hr. | $640 | $33,280 |
$20/hr. | $800 | $41,600 |
$25/hr. | $1,000 | $52,000 |
$29/hr. | $1,160 | $60,320 |
Estimates assume 40 paid hours per week for 52 weeks, before taxes and deductions. Actual earnings depend on the offered rate and hours worked.
🎁 $1,500 Sign-On Bonus
The job advertisement also includes a $1,500 sign-on bonus for external candidates.
Applicants should confirm bonus eligibility, payment timing, and any applicable conditions directly with the hiring company.
🎀 Employee Benefits
According to the job description, UnitedHealth Group offers benefits and incentive programs that may include:
Comprehensive employee benefits
401(k) contributions
Employee recognition programs
Incentive programs
Equity stock purchase opportunities
Career development opportunities
Benefits are subject to eligibility requirements and applicable plan terms.
Applicants should review the official job posting for the most accurate benefit information.
👑 What The WFH Queen Likes About This WFH Opportunity
There are several reasons this remote customer service position may appeal to experienced job seekers.
💗 Nationwide Remote Opportunity: The position is advertised as national remote, allowing eligible employees to work from home within the United States.
💗 Up to $29 Per Hour: The advertised pay range provides an opportunity for qualified applicants to be considered for higher hourly compensation.
💗 $1,500 Sign-On Bonus: Eligible external candidates may qualify for the advertised bonus.
💗 Eight Weeks of Paid Training: The company provides structured virtual training to help employees prepare for the position.
💗 Healthcare Career Experience: This opportunity allows customer service professionals to gain or expand experience in healthcare-related operations.
💗 Established Healthcare Organization: Optum is part of UnitedHealth Group, an established healthcare organization.
For applicants with previous call center experience who can accommodate the required schedule, this opportunity may be a strong match.
💡 Career Tip: Highlight Healthcare Scheduling and Call Center Experience
Applicants interested in this position should tailor their resumes to emphasize customer service experience, scheduling responsibilities, and communication skills.
Relevant resume keywords may include:
Inbound and outbound customer service
Call center operations
Appointment scheduling
Healthcare customer support
Customer issue resolution
Microsoft Office
Data entry and documentation
Confidential information handling
Customer relationship management
Multitasking and time management
Example Resume Bullet:
"Provided professional customer support in a high-volume call center environment, resolved customer inquiries, maintained accurate records, and coordinated appointment scheduling while following established service procedures."
Applicants should use this example only if it accurately reflects their previous responsibilities.
💡 Bonus Tip: Before applying, candidates should test their internet connection, confirm their availability for the eight-week training schedule, and prepare examples of how they handled challenging customer service situations.
📝HOW TO APPLY
💻 Optum / UnitedHealth Group Is Hiring SCA Customer Service Representatives!
Interested applicants can review the complete job description and submit their applications directly through the official UnitedHealth Group careers website.
💰 Pay: $16–$29 per hour
🎁 Sign-On Bonus: $1,500 for eligible external candidates
🏠 Location: Nationwide U.S. Remote
🎓 Training: Eight weeks of paid virtual training
📅 Date Posted: November 10, 2026
🔎 Job Requisition Number: 1063729
⏰ Apply Soon! The employer states that the listing may close early once a sufficient number of applications has been received.
👑 Friendly Reminder: The Work From Home Queen does not participate in the application or hiring processes for jobs featured on this website. The Work From Home Queen is an independent job board and blog, not the hiring employer.
👑 Discover More Work From Home Jobs!
Looking for additional legitimate remote job opportunities? The Work From Home Queen helps job seekers discover work-from-home positions across a variety of industries and experience levels.
Explore these popular remote job categories:
📞 Remote Customer Service Jobs
🗂️ Remote Administrative Assistant Jobs
🏥 Remote Healthcare Support Jobs
⌨️ Remote Data Entry Jobs
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New job opportunities are featured regularly to help readers discover remote positions that match their skills and career goals.
❓ FAQs About Optum Remote CSR Jobs
The supplied job announcement advertises openings for SCA Customer Service Representatives. Applicants should check the official UnitedHealth Group careers website to confirm that the position remains available.
The advertised hourly pay ranges from $16 to $29 per hour, depending on factors such as location, education, and experience.
Yes. The announcement describes the position as national remote within the United States. Applicants must also meet the company's telecommuting requirements.
Yes. The position includes eight weeks of paid virtual training, Monday through Friday, from 8:00 AM to 4:30 PM Central Time.
Yes. Applicants must have at least one year of call center experience and one year of customer service experience.
No college degree is listed as a requirement. Applicants must have a high school diploma, GED, or equivalent work experience.
The advertisement lists a $1,500 sign-on bonus for external candidates. Eligibility and payment conditions should be verified with the employer.
No. This is a phone-based customer service position involving customer contacts, healthcare scheduling, and call queue management.
The position requires flexibility to work assigned shifts within specified operating hours, including rotating Saturdays. It is not advertised as a choose-your-own-hours opportunity.
The supplied announcement does not specify whether computer equipment is provided. Applicants should confirm equipment arrangements directly with the hiring company.
The company requires an approved wired internet connection. Satellite internet, mobile hotspots, and certain other wireless services are not permitted.
12. When is the application deadline?
The announcement states that the position will remain posted for a minimum of two business days or until a sufficient applicant pool has been collected. It may close early.
Applicants are encouraged to verify the current listing and apply promptly if qualified.
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