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Looking for a remote customer service job that pays up to $28 per hour? 💰 Dairy Boy is hiring Customer Service Representatives to work from home anywhere in the United States!
This full-time remote opportunity offers $24–$28 per hour, health insurance, a 401(k) with company matching, paid time off, and holidays.
Even better? 📧💬 The position focuses primarily on email and live chat customer support, making it an attractive opportunity for job seekers who enjoy written communication and helping customers online.
For individuals with customer service experience, strong writing skills, and an interest in e-commerce, this opportunity could be worth exploring!
🏢 About Dairy Boy
Dairy Boy is a fast-growing direct-to-consumer lifestyle brand that combines American nostalgia, sports, fashion, and everyday living.
The company focuses on creating products and experiences that connect with its growing community of loyal customers.
As the brand continues to expand, Dairy Boy is seeking a dedicated Remote Customer Service Representative to help deliver exceptional customer experiences while improving its support systems and technology.
💰 Remote Customer Service Job Overview
Company: Dairy Boy
Position: Customer Service Representative
Location: Remote – United States
Pay: $24–$28 per hour
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Communication: Primarily Email and Live Chat
Benefits: Health Insurance, 401(k) with Company Match, PTO, and Paid Holidays
💵 Potential Annual Earnings: Approximately $49,920–$58,240 annually, based on 40 paid hours per week for 52 weeks, before taxes.
Actual earnings will depend on paid hours and time off.
💻 What Does a Remote Customer Service Rep Do?
In this position, the selected candidate will work closely with Dairy Boy's Customer Experience Lead and external support team to assist customers, resolve issues, and improve the overall customer experience.
Unlike traditional customer service positions that focus heavily on telephone calls, this role primarily involves written communication through email and chat.
📋 Key Responsibilities
✅ Provide Email and Chat Support
Respond to customer inquiries with friendly, professional, and personalized messages that reflect Dairy Boy's brand voice.
✅ Assist VIP Customers
Deliver exceptional service to loyal customers, longtime community members, and influencer partners.
✅ Resolve Customer Issues
Handle escalated concerns involving orders, returns, exchanges, and other sensitive customer situations.
✅ Manage Customer Support Tickets
Use customer service helpdesk software to organize inquiries, update tickets, and maintain efficient workflows.
✅ Review Automated Customer Support Responses
Monitor automated replies, identify inaccurate or unhelpful information, and help improve the company's support technology.
✅ Collaborate With the Support Team
Work alongside the Customer Experience Lead and external support representatives to improve processes and resolve escalated cases.
✅ Identify Customer Service Improvements
Recognize recurring customer concerns and recommend improvements to company policies and support workflows.
🎯 Qualifications and Requirements
Dairy Boy is looking for applicants who are comfortable working independently, communicating professionally, and using customer service technology.
Required Skills
Previous experience using customer support helpdesk software or a CRM platform
Excellent written communication skills
Ability to adjust communication style to match different customer needs
Strong problem-solving and decision-making abilities
Technical aptitude and willingness to learn new systems
Interest in customer support automation and technology
Ability to work independently from a reliable home office
Availability Monday through Friday, 9:00 AM–6:00 PM ET
⭐ Preferred Qualifications
Although not specifically listed as mandatory, experience in the following areas may help applicants stand out:
Intercom or Fin
Zendesk
Gorgias
Kustomer
E-commerce customer support
Fashion, beauty, or lifestyle brands
VIP customer service
Automated support technology
Knowledge-base management and help center updates
Good to Know: The provided job description does not specify a college degree requirement or a minimum number of years of experience.
🎁 Employee Benefits
Dairy Boy lists several benefits for this full-time remote position.
💗 Health Insurance: Medical coverage is included among the advertised benefits.
💰 401(k) With Company Match: Employees can participate in a retirement savings plan with an employer contribution.
🏖️ Paid Time Off: Employees receive paid time away from work.
🎉 Paid Holidays: The position includes paid holidays.
🏡 Work From Home: The job is open to applicants located anywhere in the United States.
💕 What Makes This WFH Opportunity Attractive?
There are several reasons this opportunity may appeal to remote job seekers.
1. Competitive Hourly Pay
With advertised compensation of $24–$28 per hour, this position offers an attractive hourly rate for qualified customer service professionals.
2. Primarily Email and Chat Support
Applicants who prefer communicating through written messages rather than spending most of their workday on the telephone may appreciate this position.
However, the job description does not explicitly guarantee that the role is completely non-phone.
3. Monday–Friday Schedule
The advertised schedule provides a consistent weekday work routine.
4. Opportunity to Learn Support Technology
Employees will gain experience reviewing automated customer service responses and improving support tools.
5. Career Growth Potential
The opportunity to collaborate with senior leadership and improve customer support processes may provide valuable professional experience.
👑 The Work From Home Queen Career Tip
💡 Highlight Your Email, Chat, and CRM Experience on Your Resume!
Applicants interested in this position should customize their resumes to emphasize written customer service, ticket management, problem-solving, and experience using customer support platforms.
Instead of simply writing:
"Provided customer service to customers."
A stronger resume bullet might be:
"Managed customer inquiries through email and live chat, resolved order-related concerns, and maintained accurate support tickets using CRM software."
Applicants should only include accomplishments and tools they have actually used.
Bonus Tip: Candidates with experience using Zendesk, Gorgias, Intercom, or similar software should highlight those skills prominently. Experience reviewing automated customer responses or maintaining knowledge-base articles may also be especially relevant.
📝 HOW TO APPLY
Ready to explore this remote customer service opportunity?
👉 CLICK HERE – View Full Job Details and Apply
Applicants are encouraged to apply promptly because remote customer service positions can attract significant interest.
Friendly Reminder: The Work From Home Queen is an independent job board and blog. It does not participate in the application, interview, selection, or hiring process for positions featured on the website.
Job seekers should always verify job openings directly with employers and never pay fees to secure employment.
🔎 Looking for More Remote Customer Service Jobs?
Don't stop with one opportunity!
Explore additional work from home positions, including remote customer support, email support, live chat, and customer care opportunities.
💌 Stay Updated! Subscribe to The Work From Home Queen Newsletter for remote job alerts, career resources, and new work-from-home opportunities.
Job details and compensation are based on the supplied employer announcement. Availability, benefits, and hiring requirements may change.
❓ Frequently Asked Questions
1. Is Dairy Boy hiring Remote CSRs?
According to the supplied job announcement, Dairy Boy is recruiting for a full-time remote Customer Service Representative position. Applicants should check the official listing to confirm it remains open.
2. How much does Dairy Boy pay Remote CSRs?
The advertised hourly pay is $24–$28 per hour, depending on the company's compensation determination.
3. Is this a work-from-home position?
Yes! The advertised position is fully remote and open to candidates throughout the United States.
4. Is this a non-phone customer service job?
The job description states that most of the work involves email and chat. However, it does not explicitly confirm that the position is 100% non-phone.
5. What are the working hours?
The schedule is Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time.
6. Does Dairy Boy require a college degree?
The supplied job description does not list a college degree as a requirement.
7. What software experience is helpful?
Experience using Intercom, Fin, Zendesk, Gorgias, or Kustomer may be beneficial. Familiarity with helpdesk platforms and CRM systems is important.
8. Does this position offer benefits?
Yes. Advertised benefits include health insurance, a 401(k) with company match, paid time off, and holidays.
9. Can beginners apply?
The job description requests previous experience using customer support helpdesk or CRM platforms. Applicants without that experience may find the position more challenging to qualify for.
10. How can applicants apply?
Interested candidates should review the complete job description and submit their applications through the official employer application page.
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