Looking for a work-from-home job in healthcare administration, operations, or customer support? 💕 Finni Health is hiring Practice Support Associates (PSAs) to help healthcare practice owners manage their daily operations, resolve support issues, and maintain efficient workflows.
This full-time opportunity offers a reported salary of up to $65,000 per year, along with health insurance, paid time off, and a 401(k) plan.
For job seekers with experience in customer service, administrative support, healthcare operations, or ticketing systems, this position could be an exciting opportunity to grow professionally while supporting an important healthcare mission.
🏥 About Finni Health
Finni Health is a healthcare technology company focused on improving autism care through innovative technology and operational support.
The company works with Applied Behavior Analysis (ABA) practice owners, helping them navigate important administrative processes and manage their businesses more efficiently.
Finni Health is seeking a Practice Support Associate who can deliver excellent provider support while keeping internal systems, records, and processes organized.
This position also offers a potential career advancement pathway into a Practice Success Manager role.
💰 Remote Practice Support Associate Job Overview
🏢 Company: Finni Health
💼 Position: Practice Support Associate (PSA)
🏠 Work Arrangement: Remote opportunity (confirm location eligibility)
⏰ Schedule: Full-time
🕚 Working Hours: 11:00 AM – 8:00 PM Eastern Time
💵 Salary: Up to $65,000 annually, as reported
🎓 Experience: 1–2 years in operations, administration, or customer support
🏥 Industry: Healthcare Technology / Autism Care
📈 Career Growth: Potential advancement to Practice Success Manager
Please note: Applicants should verify the current salary, remote-work eligibility, and job availability on Finni Health's official application page.
📋 What Does a Practice Support Associate Do?
Practice Support Associates play an important role in ensuring that healthcare providers receive the assistance they need to operate successfully.
In this position, employees help practice owners navigate administrative processes, troubleshoot issues, and maintain accurate provider information.
💻 Key Responsibilities
1. Provide Day-to-Day Provider Support
Serve as a primary contact for ABA practice owners by answering questions, communicating updates, and explaining company processes.
2. Manage Support Tickets
Respond to incoming support requests within established service-level agreements (SLAs), document issues, and escalate complex concerns when necessary.
3. Assist With Credentialing Processes
Help providers navigate credentialing requirements, track outstanding steps, and maintain organized documentation.
4. Troubleshoot Technical and Operational Issues
Use internal tools, knowledge resources, and problem-solving skills to research issues and find solutions.
5. Maintain Internal Knowledge Resources
Develop, update, and improve internal documentation and knowledge-base articles to help users resolve common problems.
6. Collaborate Across Departments
Work closely with Provider Success Managers and teams such as:
Revenue Cycle Management (RCM)
Clinical Success
Human Resources
Recruiting
Product Development
7. Maintain Accurate Records
Keep provider information, support documentation, and operational workflows current and organized.
🎯 Qualifications and Requirements
Finni Health is looking for organized, resourceful professionals who enjoy helping others and solving problems.
✅ Required Skills and Experience
At least 1–2 years of experience in customer support, operations, or administrative work.
Experience using support or ticketing platforms such as Zendesk, Salesforce, Jira, or ServiceNow.
Strong written and verbal communication skills.
Ability to manage multiple responsibilities and meet deadlines.
Excellent organizational skills and attention to detail.
Confidence communicating through email, Slack, and Google Meet.
Ability to research problems independently and identify practical solutions.
Comfortable working in a fast-paced, evolving environment.
Willingness to take ownership of tasks and follow through on outstanding issues.
🌟 Preferred Qualifications
Previous experience in a healthcare or service-oriented environment is particularly valuable.
Experience working with a startup company is also considered a plus.
Although prior healthcare experience may be beneficial, the listed qualifications emphasize administrative, customer support, and operations experience.
🎁 Employee Benefits
Finni Health lists several benefits for this position:
🩺 Health Insurance: Healthcare coverage for eligible employees.
🌴 Paid Time Off: Time away from work for rest and personal needs.
💰 401(k) Plan: An employer-sponsored retirement savings option.
📈 Career Development: Potential growth into a Practice Success Manager position.
Applicants should review the official job posting for complete benefit eligibility, coverage details, and any applicable waiting periods.
👩🏽💻 Who Should Consider Applying?
This remote opportunity may appeal to professionals with experience in:
Healthcare Administration
Customer Service and Customer Support
Virtual Assistance
Administrative Assistance
Provider Relations
Operations Coordination
Help Desk and Ticket Support
Medical Office Administration
Client Success and Customer Success
Job seekers who enjoy organizing information, communicating with professionals, and resolving operational challenges may find this role especially appealing.
💡 The WFH Queen Career Tip
Highlight ticketing software, problem-solving skills, and measurable achievements on your resume!
Finni Health specifically requires experience with support or ticketing platforms. Applicants who have used Zendesk, Salesforce, Jira, or ServiceNow should make those skills easy for recruiters to find.
For example, a resume bullet might read:
“Managed 40+ weekly support requests using Zendesk while maintaining accurate documentation and meeting established response deadlines.”
Only include metrics and software that reflect actual experience.
✨ Bonus Tip: Because this position supports healthcare practice owners, applicants should emphasize confidentiality, attention to detail, clear communication, and the ability to manage sensitive administrative information.
📩 HOW TO APPLY
Ready to explore this remote healthcare support opportunity?
👉 CLICK HERE – View Full Job Details and Apply
Applicants are encouraged to review the complete job description, confirm eligibility requirements, and tailor their resumes before submitting an application.
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❓ Frequently Asked Questions (FAQs)
The Practice Support Associate opportunity is described as remote. Applicants should confirm current remote eligibility and any state restrictions before applying.
The reported salary is up to $65,000 per year. Actual compensation may depend on experience, qualifications, location, and the company's compensation structure.
The position requires a full-time schedule of 11:00 AM to 8:00 PM Eastern Time.
Finni Health prefers experience in healthcare or a service-oriented environment. The listed qualifications call for 1–2 years of operations, administration, or customer support experience.
Not necessarily. The position includes communicating with providers through multiple channels, including email, Slack, and Google Meet. Applicants should expect a customer-facing role and verify whether phone calls are required.
Applicants need experience with support or ticketing systems such as Zendesk, Salesforce, Jira, or ServiceNow.
Yes. Listed benefits include health insurance, paid time off, and a 401(k) plan.
The position offers a potential career growth pathway to Practice Success Manager. Advancement is not guaranteed.
This is better suited to early-career professionals with at least 1–2 years of relevant work experience.
Interested candidates should review the official Finni Health job listing, confirm the position is still available, and submit their application through the company's designated hiring process.
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