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Squarespace is now hiring individuals to respond to customer-submitted chats and emails, guide customers through questions and issues, troubleshoot billing, etc.

Requires 1+ years experience in a customer-facing role, excellent communication, familiarity with Squarespace, and can work 40 hours a week. Pays $35,800 a year with benefits and perks.


This remote role reports to a Customer Support Team Lead based in Hawaii. You will begin on Monday, July 17, 2023, and must be able to work the hours of the Hawaii-Aleutian Standard Time.

You'll Get To…

  • Respond to customer-submitted live chats and emails in a timely manner
  • Queue-based, typing work will account for approximately 90% of the role.
  • Live Chat is our primary channel of support in this role.
  • Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
  • Stay up to date on new product features and improvement.
  • Identify isolated customer experiences and escalate important issues.


They Are Looking For

  • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
  • Expertise with written communication and the ability to spot spelling and grammar errors.
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused


Benefits & Perks


  • A choice between medical plans with an option for 100% covered premiums
  • Health Savings Account with Squarespace funding
  • Fertility and adoption benefits
  • Supplemental Insurance plans
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • $100 per month remote Stipend
  • Access to supplemental insurance plans for additional coverage
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)

 Apply Below 

Non - Phone Support Associate - $35k/Yr. 


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