If you're looking for a remote customer service job in healthcare, this opportunity may be the perfect fit. LabCorp is hiring a Remote Customer Service Support Representative for its Women’s Health & Genetics division, offering competitive pay and the chance to make a meaningful impact in healthcare.
This remote role allows professionals to assist patients, explain billing information, and provide support related to women’s health and genetic testing services—all from the comfort of home. 🏡💙
🌟 About the Remote Customer Service Support Representative Role
The Customer Service Support Representative plays a vital role in helping patients understand healthcare billing, insurance coverage, and payment options. Working remotely, the representative will handle a high-call-volume environment while providing compassionate and professional support to patients and healthcare providers.
This position is ideal for candidates who enjoy helping people, solving problems, and working in a fast-paced healthcare customer service environment.
💰 Pay & Schedule
Pay Range: $17.75–$21.00 per hour
Schedule: Monday–Friday
Work Hours:
7:30 AM – 4:00 PM PST
8:30 AM – 5:00 PM MST
9:30 AM – 6:00 PM CST
10:30 AM – 7:00 PM EST
📅 Application Deadline: March 9, 2026
🧾 Key Responsibilities
The Remote Customer Service Support Representative will:
📞 Handle high call volume (up to 75 calls per day)
🔎 Research and explain complex healthcare information clearly
💻 Navigate multiple systems and websites simultaneously
💳 Process credit card payments while following PCI compliance guidelines
📝 Document calls and maintain accurate records
📂 Manage billing accounts, collections, and case notes
🔒 Maintain patient privacy in accordance with HIPAA regulations
📊 Establish program protocols and procedures
🤝 Provide exceptional patient support and customer service
🎓 Minimum Qualifications
Candidates should meet the following requirements:
✔ High School Diploma or GED
✔ 3+ years of customer service experience
✔ Strong communication and problem-solving skills
✔ Ability to multitask in multiple systems
✔ Organized and detail-oriented
⭐ Preferred Qualifications
While not required, the following experience is highly valued:
✔ Associate’s Degree
✔ Bilingual in English and Spanish
✔ Experience with XIFIN systems
✔ Background in genetics testing or specialty healthcare customer service
✔ Knowledge of Medicare, Medicaid, or collections billing
✔ Familiarity with CPT and ICD-10 codes
✔ Experience with Laboratory Billing and LIS systems
✔ Proficiency in Microsoft Windows and Microsoft Office
🌍 Why Work for LabCorp?
LabCorp is a global leader in diagnostics and life sciences. Employees play a key role in advancing healthcare and improving patient outcomes worldwide.
Benefits of working with LabCorp include:
✨ Career growth opportunities
🏥 Work in the healthcare industry without clinical duties
🌎 Make an impact in patient care and diagnostics
💻 Fully remote work environment
📚 Skill development in healthcare billing and customer service
💡 Career Tip for Remote Customer Service Jobs
Practice explaining complex information in simple terms.
Healthcare customer service roles often require explaining insurance coverage, billing details, and medical terminology. Being able to break down complicated information into clear and friendly language will make you stand out during interviews and on the job. 🎯
📝 How To Apply
(Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs posted on the site. It operates as a job board and career resource.)
👉 CLICK HERE for full details and to apply for the Customer Service Support Representative – Remote position.
💼 For more opportunities like this, visit the Remote CSR Jobs Board.
❓ FAQs About the Remote Customer Service Support Representative Role
1. Is this job fully remote?
Yes. This position allows employees to work from home while assisting patients and clients through phone support.
2. How many calls will representatives handle per day?
Representatives may handle around 75 calls daily, making it a fast-paced customer service environment.
3. Do I need healthcare experience?
Healthcare experience is not required, but it is highly preferred, especially in billing, genetics testing, or insurance.
4. Is bilingual ability required?
No, but English/Spanish bilingual candidates are highly preferred.
5. When is the application deadline?
The application window closes March 9, 2026.
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