Remote Customer Service Representatives II – Up to $57K/Yr 🏡

Looking for a legitimate work from home customer service job with excellent pay, paid training, outstanding benefits, and career growth? 🎉 Premera is hiring Remote Customer Service Representative II (CSR II) professionals in multiple U.S. states, offering salaries of up to $57,800 per year, comprehensive healthcare benefits starting on day one, and a $500 home office stipend after successful training.

If you're an experienced customer service professional who enjoys helping others and wants a stable Monday through Friday schedule, this remote opportunity could be an excellent fit.

💼 Remote Customer Service Representative II at Premera

Pay: Up to $57,800 per year

Job Type:

• Full-Time

• Remote (Telecommuter)

Eligible States Include:

• Arizona

• Florida

• Georgia

• Idaho

• Minnesota

• Montana

• North Carolina

• South Carolina

• Oregon

• Tennessee

• Texas

• Utah

• Washington (Eastern)

• Wisconsin

🌟 Why Job Seekers Love This Opportunity

Working remotely for Premera offers much more than answering customer calls.

Employees receive:

✅ Work from home full-time

✅ Monday-Friday schedule

✅ Consistent 8-hour shifts

✅ 12 weeks of paid virtual training

✅ $500 home office furniture allowance after training

✅ Medical, dental & vision insurance starting Day One

✅ Employer-matched 401(k)

✅ Pension plan

✅ Tuition assistance

✅ Paid Time Off

✅ Paid Holidays

✅ Employee recognition rewards

✅ Career advancement opportunities

📋 Customer Service Representative II Job Duties

The Customer Service Representative II helps members, healthcare providers, and vendors by providing outstanding customer support.

Responsibilities include:

• 📞 Handle inbound and outbound customer calls

• 📧 Respond to customer emails

• 🏥 Research insurance claims and benefits

• 📝 Document customer interactions accurately

• 💬 Resolve issues during the first contact whenever possible

• 🔍 Investigate claim status questions

• 📂 Route complex issues to appropriate departments

• 🔒 Protect confidential customer information and HIPAA compliance

• 🤝 Deliver empathetic, professional customer service

🎯 Qualifications

Applicants should have:

• High School Diploma or GED

• At least 2 years of customer service experience

• Excellent communication skills

• Strong conflict resolution abilities

• Microsoft Office experience

• Ability to multitask across multiple systems

• Ability to accept coaching and feedback

Preferred experience includes:

• Healthcare

• Health insurance

• Claims processing

• Call center environments

• High-volume customer support

🚀 Career Growth

This role offers outstanding long-term career potential.

Employees gain experience with:

• Healthcare operations

• Insurance claims

• HIPAA compliance

• AI-powered customer service tools

• Provider relations

• Benefits administration

Nearly 70% of Operations promotions come from Customer Service roles, making this an excellent stepping stone into higher-paying healthcare careers.

🎁 Employee Benefits

Premera offers one of the strongest remote employee benefit packages available.

Highlights include:

❤️ Medical Insurance

👁 Vision Insurance

🦷 Dental Insurance

🐾 Pet Insurance

💰 Employer 401(k) Match

🏦 Pension Plan

🎓 Tuition Assistance

🧠 Mental Wellness Programs

🏖 Generous PTO

🎉 Employee Recognition Program

💻 Work From Home Equipment

Following successful completion of the paid training program, employees receive a $500 pre-tax home office furniture stipend to help create a productive workspace.

👑 Career Tip

Employers hiring remote customer service representatives often prioritize candidates who demonstrate empathy, strong communication skills, and excellent problem-solving abilities. Highlight measurable accomplishments on your resume, such as customer satisfaction scores, call volume handled, or first-call resolution achievements to stand out from other applicants.

📌 How To Apply

Friendly Reminder: The Work From Home Queen is not involved in the hiring process for any jobs posted on this website. We simply share legitimate remote job opportunities to help job seekers.

👉 Click Here to view the complete job description and apply for the Remote Customer Service Representative II position.

💼 Be sure to visit our Latest Customer Service Jobs page for even more legitimate work-from-home opportunities.

❓Frequently Asked Questions

1. Is this position fully remote?

Yes! This is a full-time work-from-home position for eligible states.

2. Is paid training provided?

Yes. Employees complete 12 weeks of paid virtual training.

3. What is the salary?

The salary ranges from $38,500 to $57,800 annually, depending on experience and location.

4. Is prior customer service experience required?

Yes. Applicants should have at least two years of customer service experience.

5. Are benefits offered?

Absolutely. Benefits begin on Day One and include healthcare, retirement plans, tuition assistance, paid time off, and more.

6. What schedule will employees work?

Employees work Monday through Friday on an 8-hour shift between 5:00 AM and 8:00 PM Pacific Time.

💡 Work From Home Tip

A high-quality USB headset can significantly improve your call quality, reduce background noise, and make remote customer service work much easier.

🎧 Investing in an affordable USB headset can help create a more professional work-from-home environment while improving communication with customers.

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