🚀 Remote Patient Access Reps Job in NC: Earn Up to $22.08/Hour Working From Home! 🏥💻

Looking for a Remote Healthcare Customer Service Job? Piedmont Health Services Is Hiring Patient Access Representatives!

Job seekers in North Carolina who are looking for a stable work-from-home healthcare position may be excited to learn that Piedmont Health Services (PHS) is hiring Remote Patient Access Reps with pay ranging from $16.43 to $22.08 per hour. 🎉

This fully remote opportunity is ideal for individuals with strong customer service skills, excellent communication abilities, and an interest in helping patients access healthcare services.

Piedmont Health Services has proudly served North Carolina communities for over 55 years and continues to provide accessible healthcare through its network of community health centers, senior care facilities, and mobile health units. ❤️

🏥 About Piedmont Health Services

Founded as a nonprofit healthcare organization, Piedmont Health Services is a Federally Qualified Health Center (FQHC) dedicated to providing quality healthcare services to underserved communities throughout North Carolina.

The organization operates:

✅ 11 Community Health Centers

✅ 2 PACE SeniorCare Facilities

✅ 2 Mobile Health Units

✅ Multiple healthcare programs serving residents across central North Carolina

What Is an FQHC?

Federally Qualified Health Centers (FQHCs) receive federal funding through the Health Resources and Services Administration (HRSA) to provide comprehensive healthcare services in underserved areas.

Their mission focuses on making healthcare accessible, affordable, and inclusive for all patients.

💼 Remote Patient Access Rep Job Details

Position:

Patient Access Representative

Department:

Scheduling Hub / Operations

Location:

🏠 100% Remote (North Carolina Residents Only)

Schedule:

📅 Monday – Friday

⏰ 8:00 AM – 5:00 PM

Pay:

💰 $16.43 - $22.08 per hour

(Pay is based on experience.)

🎯 What Does a Patient Access Representative Do?

Patient Access Representatives serve as an essential connection between patients and healthcare providers.

This role involves handling a high volume of incoming calls and text communications while assisting patients with scheduling appointments, updating records, and navigating healthcare services.

The position requires strong multitasking abilities and exceptional customer service skills.

📋 Key Responsibilities

The Patient Access Representative will:

☎️ Answer large volumes of inbound calls and text messages

📅 Schedule, reschedule, and cancel patient appointments

📝 Complete patient registration tasks

🏥 Coordinate appointments across medical, dental, and behavioral health departments

🔒 Protect patient privacy and maintain HIPAA compliance

📊 Monitor performance dashboards and scheduling metrics

🚨 Identify emergency situations and follow triage procedures

📞 Conduct patient outreach and appointment reminders

💳 Assist with collecting payments on past-due balances

📋 Document phone calls and appointment notes accurately

🤝 Provide outstanding customer service to patients and families

🎓 Qualifications

Required

✅ High School Diploma or equivalent

✅ Excellent communication skills

✅ Strong customer service abilities

✅ Ability to multitask in a fast-paced environment

✅ Comfortable managing multiple computer screens and software systems

Preferred

⭐ 1–2 years of healthcare customer service experience

⭐ Previous scheduling or patient access experience

⭐ Call center experience

🎁 Benefits

Piedmont Health Services offers an excellent benefits package that includes:

🏥 Medical Insurance

🦷 Dental Insurance

👓 Vision Insurance

❤️ Life Insurance

📈 403(b) Retirement Plan

🏖️ Paid Holidays

📚 Continuing Medical Education Opportunities

💼 Short-Term and Long-Term Disability Coverage

🌟 Why This Remote Job Stands Out

This opportunity offers several attractive benefits for work-from-home professionals:

✔️ No weekends

✔️ Fully remote work environment

✔️ Healthcare industry experience

✔️ Competitive hourly pay

✔️ Established nonprofit employer

✔️ Opportunity to help patients access care

✔️ Potential career growth within healthcare administration

For job seekers interested in remote healthcare customer service careers, this role offers a solid pathway into the growing healthcare support field.

👑 Work From Home Queen Career Tip

💡 Healthcare customer service experience is becoming increasingly valuable in the remote job market.

Job seekers who want to stand out should consider learning the following:

✅ HIPAA Basics

✅ Medical Terminology

✅ Electronic Health Records (EHR)

✅ Appointment Scheduling Software

✅ Patient Communication Best Practices

These skills can help candidates qualify for higher-paying remote healthcare support positions in the future.

📌 HOW TO APPLY

If the job listed is no longer available, the best advice is to create a candidate profile with the employer to be considered for future remote opportunities.

⚠️ Friendly Reminder: The Work From Home Queen does not participate in hiring decisions or the application process. We are a job board and career resource website.

👉 CLICK HERE for full details and to apply for this Remote Patient Access Representative position.

🏥 For more opportunities like this, visit our Remote Patient Access Reps Job Board.

❓ Frequently Asked Questions

1. Is this job fully remote?

Yes! This position is 100% remote.

2. Can applicants live outside North Carolina?

No. Applicants must be residents of North Carolina.

3. What are the work hours?

The schedule is Monday through Friday from 8:00 AM to 5:00 PM.

4. How much does the job pay?

The pay range is $16.43 to $22.08 per hour based on experience.

5. Is healthcare experience required?

Healthcare experience is preferred but not required. Strong customer service skills are essential.

6. Does this role involve phone work?

Yes. Representatives handle a large volume of inbound calls and text communications daily.

7. Are benefits included?

Yes. Eligible employees receive medical, dental, vision, life insurance, retirement benefits, paid holidays, and more.