Looking for a legitimate remote customer service job with a respected healthcare organization? UNC Health is currently hiring Remote Care Access Representatives, offering competitive pay ranging from $18.12 to $25.51 per hour. This opportunity is ideal for individuals who enjoy helping people, possess strong communication skills, and want to build a long-term career in healthcare administration from home.
As one of the nation's leading healthcare systems, UNC Health provides employees with the opportunity to make a meaningful difference while working remotely.
🌟 About UNC Health
UNC Health is an inclusive healthcare organization with more than 40,000 teammates dedicated to improving the health and well-being of communities across North Carolina and beyond.
The Care Access Representative serves as a critical first point of contact for patients, physicians, and healthcare staff, ensuring patients receive excellent service and support throughout the scheduling and registration process.
💼 Remote Care Access Representative Job Overview
Company: UNC Health
Position: Care Access Representative
Location: Remote
Pay: $18.12 – $25.51 per hour
Schedule: Full-Time
Work Type: Remote
Industry: Healthcare Customer Service
📋 Responsibilities
The Remote Care Access Representative will:
✅ Serve as the first point of contact for patients and healthcare providers
✅ Schedule new and follow-up outpatient appointments
✅ Verify insurance information and patient demographics
✅ Answer incoming phone calls and direct callers appropriately
✅ Document patient information accurately within Epic systems
✅ Transfer calls and coordinate communication between departments
✅ Reschedule cancelled appointments whenever possible
✅ Deliver outstanding customer service in a high-volume environment
✅ Participate in quality assurance and continuous improvement efforts
✅ Complete additional administrative duties as assigned
🎯 Required Qualifications
Applicants should possess:
✔️ High School Diploma or GED
✔️ At least one year of customer service and/or clerical experience
✔️ Strong communication and interpersonal skills
✔️ Excellent attention to detail
✔️ Ability to multitask in a fast-paced environment
✔️ Basic computer and data entry skills
✔️ Ability to maintain confidentiality and professionalism
💰 Pay and Benefits
UNC Health offers competitive compensation:
💵 Starting Pay: $18.12 per hour
💵 Maximum Hiring Rate: $25.51 per hour
💵 Full-Time Employment
💵 Remote Work Opportunity
💵 Career Growth Potential within Healthcare Administration
💵 Opportunity to work with one of the region's most respected healthcare systems
Pay rates are determined based on experience and internal equity.
❤️ Why This Job Stands Out
Many remote customer service jobs focus solely on sales or collections. This role allows employees to directly assist patients and families while building valuable healthcare industry experience.
Benefits include:
🌟 Stable healthcare employer
🌟 Meaningful work helping patients
🌟 Work-from-home flexibility
🌟 Professional development opportunities
🌟 Competitive hourly pay
🌟 Healthcare industry experience
🚀 Career Tip from The Work From Home Queen
When applying for remote healthcare customer service jobs, highlight experience involving scheduling, phone support, insurance verification, appointment coordination, medical office administration, or customer service. Employers value candidates who can demonstrate accuracy, empathy, and professionalism when handling sensitive patient information.
Including specific examples of handling high call volumes and resolving customer concerns can help your resume stand out.
📌 HOW TO APPLY
Friendly Reminder: The Work From Home Queen does not participate in the hiring process for jobs featured on this website. We are a job board and resource website dedicated to helping job seekers find legitimate remote opportunities.
👉 CLICK HERE for complete job details and application instructions for this Remote Care Access Representative position.
👉 Looking for similar opportunities? Visit our Remote CSR Jobs Board for additional work-from-home customer service openings.
❓ Frequently Asked Questions
1. Is this a fully remote position?
Yes. UNC Health lists this Care Access Representative role as a remote position.
2. How much does the job pay?
The hiring range is between $18.12 and $25.51 per hour depending on experience and internal equity.
3. Do I need healthcare experience?
Healthcare experience is helpful but not specifically required. Candidates need at least one year of customer service and/or clerical experience.
4. What software will I use?
Employees will work within Epic and other healthcare scheduling systems.
5. Is this full-time?
Yes. This is a full-time position working 40 hours per week.
6. What skills are most important?
Customer service, communication, multitasking, attention to detail, data entry, scheduling, and professionalism are all highly valued.
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