CareFirst BlueCross Blue Shield is hiring Customer Service Advocates II for remote positions, offering qualified candidates the opportunity to earn up to $34.59 per hour, or approximately $71,940 annually based on the posted salary range.
This remote customer service opportunity may be a strong fit for professionals with experience in customer service, call centers, healthcare, medical terminology, insurance, claims, benefits, eligibility, and billing.
💻 Customer Service Advocate II – Remote
Company: CareFirst BlueCross Blue Shield
Position: Customer Service Advocate II
Work Location: Remote
Salary Range: $39,240 – $71,940 per year
Maximum Hourly Equivalent: Approximately $34.59/hour
Education: High School Diploma or GED
Experience: 3 years of customer service experience
📋 What Does a Customer Service Advocate II Do?
The Customer Service Advocate II is responsible for assisting members, healthcare providers, and brokers with questions related to health insurance products and services.
The role involves answering inquiries and helping customers understand information regarding:
📄 Health insurance benefits
💳 Billing questions
🧾 Claims
✅ Eligibility
🏥 Healthcare services
📞 Member and provider inquiries
💻 Digital and electronic applications
📚 Self-service programs
🔎 Claim submissions and resolution
📝 Account updates and documentation
Customer Service Advocates may communicate with customers by telephone as well as through written or electronic inquiries.
⭐ Key Responsibilities
Successful candidates will be expected to:
Answer member, provider, and broker inquiries.
Research customer questions and identify appropriate solutions.
Review claims and verify information for accuracy.
Explain benefits, contractual provisions, limitations, and available programs.
Provide accurate information based on company policies and procedures.
Document customer interactions according to established procedures.
Maintain customer records and update account information.
Navigate multiple computer systems while assisting customers.
Prioritize workflow and multitask in a fast-paced call center environment.
Provide troubleshooting assistance for digital applications.
Participate in system testing when needed.
Complete ongoing education related to new services, industry topics, and skills.
🎓 Customer Service Advocate II Qualifications
Candidates should have:
A High School Diploma or GED
At least 3 years of customer service experience
Strong communication skills
PC navigation and data entry skills
Excellent oral and written communication abilities
Strong interpersonal skills
The ability to work with multiple customer service demands
The ability to meet established deadlines and performance expectations
💡 Preferred Experience
CareFirst lists the following as preferred:
3 years of call center customer service experience
Experience with medical terminology
Experience with insurance terminology
Healthcare customer service professionals may therefore find this position particularly relevant to their backgrounds.
❤️ What I Love About This Remote Opportunity
One of the biggest things to like about this opportunity is that it combines remote work with healthcare customer service experience.
For professionals who already have several years of customer service experience, this position could provide an opportunity to use those skills in a more specialized insurance environment.
Here are a few highlights:
✨ Remote position – No traditional daily commute is required for the role.
💰 Competitive earning potential – The posted salary range reaches $71,940 annually, equivalent to approximately $34.59 per hour.
🏥 Healthcare industry experience – Employees can develop valuable experience in health insurance, benefits, claims, eligibility, and billing.
📞 Customer service focused – Candidates with call center backgrounds may find that their existing experience transfers well.
📚 Ongoing education – The position includes ongoing education related to services, industry topics, and skills.
💻 Technology skills – The job allows professionals to continue developing computer navigation, data entry, and digital troubleshooting skills.
👑 Career Tip for Remote Job Seekers
Don't underestimate your customer service experience!
A candidate who has worked in a call center, handled customer accounts, resolved billing questions, entered data, or worked with healthcare or insurance terminology may already possess many of the skills employers are looking for in remote customer service positions.
When applying, tailor the resume to highlight specific accomplishments, such as:
Customer inquiries handled per day
Claims or billing issues resolved
Customer satisfaction scores
Data entry accuracy
Call center metrics
Computer systems used
Healthcare or insurance terminology
Experience handling difficult customers
Instead of simply writing "Provided customer service," show the employer what was accomplished.
💰 Salary Information
CareFirst BlueCross BlueShield lists a salary range of:
$39,240 – $71,940 per year
The top of the posted range is approximately $34.59 per hour when converted to an hourly equivalent.
Actual compensation can vary based on qualifications, experience, location, and other factors.
🚨 How to Apply
Important: The Work From Home Queen does not participate in the hiring or application process for this position. It is a job board and career blog sharing employment opportunities with job seekers.
👉 CLICK HERE for full details and to apply for the Customer Service Advocate II position.
For more opportunities like this one, check out the Latest Customer Service Jobs page on The Work From Home Queen.
❓ Frequently Asked Questions
Yes. CareFirst BlueCross Blue Shield is advertising this Customer Service Advocate II position as remote.
The posted salary range is $39,240 to $71,940 per year, with the top end equivalent to approximately $34.59 per hour.
Applicants need a High School Diploma or GED.
Candidates need 3 years of customer service experience.
Yes. CareFirst lists 3 years of call center customer service experience as a preferred qualification.
The posting does not list healthcare experience as an absolute requirement, but experience with medical or insurance terminology is preferred.
Customer Service Advocates may assist with questions about benefits, claims, eligibility, billing, products, services, and other health insurance-related information.
It may be a strong option for professionals who have several years of customer service or call center experience and are interested in working remotely within the healthcare insurance industry.
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