Job seekers looking for a remote healthcare customer service job may want to check out a new opportunity with Aston Carter. The company is hiring Patient Access and Prior Authorization Specialists for a fully remote, contract-to-hire position paying $20 per hour.
This opportunity could be especially appealing to candidates with experience in customer service, call centers, healthcare administration, patient access, insurance verification, data entry, or medical office support.
The position combines healthcare administration, customer service, insurance verification, prior authorization, and AI technology, making it an interesting opportunity for professionals who are comfortable learning new systems and working with multiple computer screens.
💰 Patient Access Specialist Job at a Glance
Job Title: Patient Access / Prior Authorization Specialist
Pay: $20 per hour
Job Type: Contract-to-Hire
Work Arrangement: 100% Remote
Location: United States
Position Based Out Of: Charlotte, NC
Application Deadline: August 25, 2026
Experience: At least 6 months of customer service, call center, or similar experience
Education: High school diploma or GED
Potential Benefits: Medical, dental, vision, 401(k), life insurance, disability coverage, HSA, transportation benefits, EAP, and eligible paid time off
🌎 Who Can Apply?
Candidates must reside in one of the following states:
Florida, North Carolina, Texas, Utah, South Carolina, Wisconsin, Georgia, Indiana, or Delaware.
💻 What Does a Remote Patient Access Specialist Do?
This isn't a traditional patient access position.
The role combines human customer service with AI-powered technology. Patient Access Specialists monitor and guide AI-led conversations involving healthcare representatives and insurance agents.
When AI can handle the interaction, the specialist monitors the conversation. When human intervention is needed, the specialist steps in to help resolve the issue.
Responsibilities include:
Monitoring AI-led conversations between healthcare and insurance representatives
Guiding AI interactions with appropriate prompts and responses
Taking over calls when human assistance is required
Reviewing previous conversation notes
Verifying insurance eligibility and benefits
Gathering prior authorization information
Documenting insurance and authorization details
Updating internal systems
Handling inbound and outbound calls
Using multiple computer systems and screens
Following established scripts and workflows
Providing accurate information that can help improve AI performance
Maintaining professionalism and strong communication throughout each interaction
This makes the position a blend of customer service representative + healthcare administrative specialist + insurance verification specialist + AI-supported contact center professional.
⭐ What I Like About This Remote Opportunity
There are several things that make this opportunity stand out.
At $20 per hour, this position could be attractive to job seekers searching for a remote customer service or healthcare support role with consistent hourly compensation.
The position is advertised as fully remote, allowing eligible employees to work from home rather than commuting to a traditional healthcare facility or call center.
One of the most interesting aspects is the opportunity to work alongside AI technology.
Professionals who want to build experience using AI in a real-world business environment could gain valuable exposure while performing healthcare-related customer support.
Candidates don't necessarily need to be nurses or clinicians. The position focuses on patient access, insurance verification, prior authorization, documentation, and communication.
That could make it worth exploring for job seekers who want to enter or grow within healthcare administration.
The position is listed as contract-to-hire, which may provide an opportunity for qualified candidates to potentially transition into a longer-term role.
🎯 Who Should Consider Applying?
This opportunity may be a good match for someone who has worked as a:
Customer Service Representative
Call Center Representative
Healthcare Call Center Representative
Patient Access Representative
Healthcare Receptionist
Medical Office Assistant
Medical Administrative Assistant
Pharmacy Support Specialist
Pharmacy Technician
Insurance Verification Specialist
Administrative Assistant
Client Services Representative
Recent graduates and candidates with transferable customer service and administrative experience may also want to review the qualifications.
👑 Career Tip From The Queen
Don't underestimate customer service experience.
Someone who has spent six months or more working in customer service may already have several skills employers want in healthcare administration—including communication, active listening, problem-solving, documentation, professionalism, and working with computer systems.
When applying for a role like this, candidates should make those transferable skills easy to find on their resume.
For example, instead of simply writing:
"Answered customer calls."
A stronger resume bullet could highlight the skill:
"Handled high-volume inbound and outbound customer interactions while accurately documenting account information and resolving customer concerns."
The goal is to connect previous experience to the employer's requirements.
📋 Requirements
Candidates should have:
High school diploma or GED
At least 6 months of customer service, call center or similar experience
Basic computer skills
Strong data entry and documentation abilities
Excellent listening and communication skills
Ability to work with multiple systems and screens
Strong attention to detail
Ability to follow established processes and scripts
Ability to work independently
Willingness to learn AI tools and new technology
Microsoft Office or similar productivity software experience
Healthcare administration, insurance verification, prior authorization, or patient access experience can be helpful.
💵 Pay & Benefits
The listed pay rate is:
💰 $20.00 per hour
Depending on eligibility, benefits for the temporary role may include:
🏥 Medical, dental & vision
💳 401(k) with pre-tax and Roth options
❤️ Life insurance
🛡️ Short- and long-term disability
🏥 Critical illness, accident and hospital coverage
💰 Health Spending Account
🚗 Transportation benefits
💼 Employee Assistance Program
🌴 Eligible PTO, vacation or sick leave
Benefits are subject to eligibility requirements and applicable plan terms.
🏠 HOW TO APPLY
Ready to explore this Patient Access Specialist opportunity? 🏥💻
👉 CLICK HERE for the full job details and to apply directly with Aston Carter.
Friendly reminder: 👑 The Work From Home Queen does not participate in the application, interviewing, or hiring process for jobs posted on the site. The Work From Home Queen is a job board and blog that shares remote employment opportunities with job seekers.
🏥 Looking for more opportunities?
Check out the Remote Patient Access Reps Jobs Board for additional work-from-home healthcare positions.
❓ Frequently Asked Questions
Yes. The position is listed as a fully remote position in the United States.
The listed pay rate is $20 per hour.
The opportunity is listed as contract-to-hire, meaning qualified candidates may have an opportunity to transition to a longer-term position.
Applicants must reside in Florida, North Carolina, Texas, Utah, South Carolina, Wisconsin, Georgia, Indiana, or Delaware.
Healthcare experience is listed as an additional qualification rather than the only pathway into the role. Customer service, call center, administrative, and data entry experience can also be relevant.
The position involves working with AI-driven technology, but the description emphasizes that candidates should be coachable, adaptable, and comfortable learning new technology.
The listed education requirement is a high school diploma or GED.
The position is anticipated to close on August 25, 2026. Job seekers should review the official listing because positions can close or change before the anticipated deadline.
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