Looking for a remote customer service job in healthcare that pays up to $27 per hour? 💻💰 Devoted Health is hiring Agent Support Associates to provide support to Medicare Advantage broker partners while working in a fast-paced, service-focused environment.
For professionals with customer service, healthcare, data entry, or support experience, this could be an opportunity to build valuable experience in the growing healthcare industry.
⭐ What Does an Agent Support Associate Do?
An Agent Support Associate will help brokers with questions and issues related to Devoted Health plans and enrollment.
Responsibilities may include:
📞 Answering Broker Inquiries
Respond to inbound calls and Agent Portal messages regarding plans, benefits, processes, and general support needs.
📝 Supporting Enrollment & Applications
Assist brokers with application submissions, application status, enrollment questions, and next steps.
🔎 Resolving Post-Enrollment Issues
Help with effective dates, plan changes, eligibility questions, and issues that require escalation.
🤝 Providing Broker Support
Build trusted relationships by providing accurate, consistent, and high-quality service.
📋 Responsibilities & Impact
The successful Agent Support Associate will be expected to:
Develop a strong understanding of Devoted Health's plans, products, and benefits
Learn to navigate provider networks, including doctors, hospitals, and facilities
Understand Medicare Advantage enrollment requirements, processes, and timelines
Develop knowledge of broker contracting, commissions, and compensation
Handle inbound calls and Agent Portal messages
Meet service-level, productivity, quality, and documentation expectations
Research and resolve complex issues using multiple systems
Work with Enrollment, Contracting, Commissions, Member Services, Sales Operations, and Compliance teams
Identify recurring issues and recommend opportunities for improvement
Maintain strong relationships with the Devoted broker community
Adapt to changing processes, technology, and AI-enabled tools
Participate in seasonal initiatives and special projects
💼 Agent Support Associate Up to $27/Hour
Devoted Health is seeking Agent Support Associates (ASA) to serve as a primary point of contact for its Medicare Advantage broker partners.
In this role, the associate will provide timely, accurate, and solutions-focused support throughout the enrollment and post-enrollment process.
The position requires someone who can communicate effectively, research issues, navigate multiple systems, pay close attention to detail, and follow problems through to resolution.
💰 Pay: $24–$27 per hour
That equals approximately $49,920–$56,160 per year if working 40 hours per week before taxes and assuming year-round full-time employment.
🖥️ What Is a Typical Day Like?
An Agent Support Associate can expect a busy and varied workday.
A typical day may involve:
📞 Answering broker calls
💬 Responding to Agent Portal messages
🔎 Researching application and enrollment information
🖥️ Working across multiple systems
🤝 Collaborating with internal departments
📝 Documenting interactions
🚨 Escalating complex issues when necessary
📊 Identifying recurring problems and process improvements
The position operates in a service-level-driven environment, so candidates should be comfortable balancing multiple priorities while maintaining accuracy and professionalism.
⏰ Hours of Operation
The department operates
Monday–Friday: 9:00 AM–10:00 PM ET
During the Annual Enrollment Period (AEP), October 15–December 7, the department operates
7 days a week: 9:00 AM–10:00 PM ET
Schedules will fall within these operating hours, and flexibility is important.
❄️ What Is the Snowbird Program?
One interesting aspect of this position is Devoted Health's Snowbird Program.
Following AEP, Agent Support team members may temporarily support other departments experiencing increased demand.
This gives employees an opportunity to:
✨ Learn new workflows
✨ Develop additional skills
✨ Work with different teams
✨ Gain broader operational experience
✨ Help the company during periods of increased demand
Candidates who are adaptable, curious, and comfortable learning new processes may thrive in this environment.
🎯 Required Qualifications
Candidates should have:
A bachelor's degree or equivalent experience in healthcare or a related field
At least 2 years of customer service or support experience
Ability to manage multiple priorities
Strong attention to detail
Excellent verbal and written communication skills
Ability to adapt in a dynamic work environment
🌟 Preferred Qualifications
Devoted Health considers the following experience especially valuable:
Bilingual English/Spanish skills
Experience supporting external partners, clients, or customers
Medicare Advantage experience
Healthcare operations experience
Data entry experience
Experience navigating multiple systems
Ability to work independently and collaboratively
💰 Agent Support Associate Salary
The listed salary range is:
$24–$27 per hour 💵
The actual compensation offered may vary based on factors such as qualifications, relevant experience, education, certifications, professional licenses, location, and other job-related factors.
At the top of the posted range, qualified candidates could earn up to $27/hour.
❤️ What Makes This Remote Opportunity Stand Out?
One thing that stands out about this opportunity is that it combines customer service with healthcare operations.
Rather than simply answering repetitive customer questions, Agent Support Associates will research enrollment issues, work with multiple internal departments, learn Medicare Advantage processes, and help broker partners resolve problems.
That experience could help a professional strengthen skills in:
📌 Healthcare customer service
📌 Enrollment operations
📌 Insurance support
📌 Data entry
📌 Problem-solving
📌 Partner relations
📌 Documentation
📌 Escalation management
The Snowbird Program also provides an opportunity to gain exposure to other areas of the organization.
👑 Career Tip From The Work From Home Queen
Don't underestimate customer service experience when applying for healthcare jobs!
Applicants who have worked in call centers, customer support, insurance, healthcare administration, data entry, or other service-focused roles should highlight their ability to research problems, navigate multiple systems, document interactions, meet performance goals, and communicate with different types of customers or partners.
For this position specifically, candidates should emphasize accuracy, problem-solving, communication, adaptability, and experience handling multiple priorities.
If an applicant doesn't have Medicare Advantage experience, transferable skills can still be valuable.
🚨 How to Apply
The Work From Home Queen does not participate in the application or hiring process for jobs featured on the website. This site is a job board and career resource designed to help job seekers discover remote opportunities.
👉 CLICK HERE for full details and to apply for the Agent Support Associate position.
Looking for more opportunities?
👑 Check out the Latest WFH Jobs for more remote customer service, healthcare, data entry, administrative, and work-from-home opportunities.
Please verify all job requirements, location restrictions, compensation details, and application information on the employer's official job posting before applying.
❓ Agent Support Associate FAQs
The opportunity is presented as a work-from-home opportunity, but applicants should review the official job posting for the current location and remote-work requirements before applying.
The listed pay range is $24–$27 per hour, depending on qualifications, experience, education, location, and other factors.
The position requires 2+ years of customer service or support experience and a bachelor's degree or equivalent experience in healthcare or a related field.
Medicare Advantage or healthcare operations experience is strongly preferred, but customer service and support experience are also important qualifications.
Yes. English/Spanish bilingual skills are strongly preferred.
The department operates from 9:00 AM to 10:00 PM ET, Monday through Friday. During AEP, October 15 through December 7, the department is open seven days a week from 9:00 AM to 10:00 PM ET. Individual schedules will fall within those hours.
Yes. The position involves answering inbound calls from broker partners as well as responding to Agent Portal messages.
Strong communication, attention to detail, critical thinking, customer service, research, documentation, adaptability, and the ability to navigate multiple systems are important.
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