Looking for a remote customer service job in healthcare? UnitedHealthcare, part of Optum and UnitedHealth Group, is hiring Customer Service Representatives for a full-time remote opportunity paying $16–$29 per hour, depending on factors such as location, education, experience, and certifications. 💰🏠
This opportunity may appeal to job seekers with customer service, administrative, medical office, or healthcare experience who are comfortable working on the phone and navigating multiple computer systems.
💻 Remote Customer Service Rep Job at UnitedHealthcare
Optum is a global organization focused on helping people live healthier lives through care, technology, pharmacy benefits, data, and healthcare resources.
In this Customer Service Representative position, employees will communicate directly with customers, research questions and concerns, schedule patient appointments, update demographic information, and help resolve issues.
The position is 100% remote, but applicants must meet the company's telecommuting requirements.
🕐 Schedule & Training
This is a full-time, 40-hour-per-week position.
Employees must have flexibility to work an 8-hour shift during the company's normal business hours:
Monday–Friday | 8:30 AM–5:00 PM MST
Occasional overtime may be required based on business needs.
The company provides two weeks of paid on-the-job training. Training is scheduled from
8:30 AM–5:00 PM MST
Applicants should pay close attention to the required time-zone availability before applying.
📞 What Does a Remote Customer Service Rep Do?
The role involves helping customers and patients while navigating healthcare-related questions and systems.
Primary responsibilities include:
📞 Answering approximately 50–70 incoming calls per day
👂 Listening carefully to determine the customer's needs
📝 Documenting information in computer systems
🔎 Researching complex issues across multiple databases
🤝 Working with support resources to resolve customer concerns
📈 Escalating issues when additional assistance is needed
📅 Scheduling patient appointments
💻 Entering and updating patient demographics
❤️ Providing compassionate customer service
Because representatives may handle complex questions, strong computer navigation skills and the ability to switch between multiple applications are important.
🎓 Customer Service Rep Requirements
Applicants should review the qualifications carefully before applying.
Required Qualifications
Candidates must have:
🎓 A high school diploma/GED or equivalent work experience
🔞 Must be at least 18 years old
📞 At least 1 year of experience in a medical environment, such as office, administrative, clerical, or customer service work using phones and computers
💻 Familiarity with Windows PC applications
⌨️ Ability to navigate and learn complex computer applications
🩺 Knowledge of medical terminology
🕐 Availability to work full-time Monday–Friday during the required business hours
📈 Ability to work occasional overtime when business needs require it
Preferred Qualifications
The employer also lists:
🏥 At least 1 year of healthcare experience
⌨️ Ability to type approximately 40 words per minute
🏠 Remote Work Requirements
Working remotely does not mean applicants can necessarily work from anywhere.
Applicants must:
📍 Reside within the Eastern, Central, or Mountain Time Zones
🔐 Be able to keep company-sensitive information secure
🏡 Have a dedicated workspace separated from other living areas
🔒 Maintain information privacy while working
🌐 Have access to an approved high-speed internet connection
The company requires a wired internet connection, such as cable, DSL, or fiber.
The listed minimum internet standard is:
25 Mbps download / 10–15 Mbps upload
Wireless services such as satellite, hotspot, or line-of-sight antenna connections cannot be used for telecommuting under the stated requirements.
💕 Soft Skills That Can Help Candidates Succeed
This position is more than answering phone calls. Representatives will need to communicate with customers who may be dealing with stressful healthcare situations.
Important skills include:
👂 Active listening
❤️ Compassionate communication
🤝 Building rapport
🧠 Problem-solving
💬 Clear verbal communication
📝 Accurate documentation
💻 Computer navigation
🔄 Multitasking
🧘 Conflict management
📚 Willingness to learn healthcare products and benefits
Candidates who can remain calm, professional, and empathetic during difficult conversations may find these skills particularly valuable in a healthcare customer service environment.
💰 Pay: Up to $29 Per Hour
The listed salary range for this full-time position is:
$16–$29 per hour
Actual pay may vary based on factors including local labor markets, education, work experience, certifications, and other considerations.
Eligible employees may also have access to benefits that can include:
🏥 Comprehensive benefits
💰 401(k) contributions
📈 Equity stock purchase opportunities
🎯 Incentive and recognition programs
🌱 Career development opportunities
Benefits are subject to eligibility requirements.
👑 Career Tip From The Work From Home Queen
Don't apply before checking the remote-work requirements. 💻✨
A candidate can have excellent customer service experience but still be ineligible if they don't live in an approved time zone, don't have the required wired internet connection, or don't have a private workspace.
Before submitting an application, job seekers should review the qualifications line by line and make sure their resume clearly highlights customer service, healthcare, medical terminology, computer systems, appointment scheduling, data entry, and problem-solving experience when applicable.
📹 Learn More About Working Remotely
UnitedHealthcare provides a video explaining expectations for remote workers:
Remote Worker Expectations: Remote Work Video
Job seekers should review the video and the complete employer posting before applying.
📝 How to Apply for the Remote Customer Service Rep Job
Important: The Work From Home Queen is a job board and career resource. It does not participate in the hiring, interviewing, or application process for positions posted on the website.
👉 CLICK HERE for the full job details and to apply for the Customer Service Rep position.
For additional remote customer service opportunities,
job seekers can also visit The Latest Customer Service Jobs Page. 💻👑
❓ Frequently Asked Questions
Yes. The position is listed as a remote/telecommuting opportunity, subject to the employer's remote-work requirements.
The listed salary range is $16–$29 per hour for full-time employment. Actual pay depends on several factors, including location, education, experience, and certifications.
Yes. The position requires 40 hours per week, Monday through Friday.
Employees must have flexibility to work an 8-hour schedule during normal business hours of 8:30 AM–5:00 PM MST. Occasional overtime may be required.
Yes. The employer states that employees receive two weeks of paid on-the-job training, scheduled from 8:30 AM to 5:00 PM MST.
Yes. This is a phone-based customer service position. Representatives may handle approximately 50–70 incoming calls per day.
Yes. The employer requires at least one year of experience in a medical environment and lists one year of healthcare experience as preferred.
The stated telecommuting requirement is a wired high-speed internet connection, such as cable, DSL, or fiber, with a minimum standard of 25 Mbps download and 10–15 Mbps upload.
The posting states that remote employees must reside within the Eastern, Central, or Mountain Time Zones. Applicants should review the official posting for any additional location restrictions.
The employer states that the position will remain posted for a minimum of two business days or until a sufficient candidate pool is collected. The listing may close earlier because of applicant volume. Job seekers interested in the opportunity should review the official posting promptly.
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