Are you looking for a customer service job in the healthcare industry? 🏠💻 Numotion is hiring Customer Care Intake Representative I professionals to help customers with medical supply reorder requests, insurance verification, payments, and routine customer inquiries.
With a posted pay range of $19.71–$25.63 per hour, this opportunity may be worth exploring for experienced customer service professionals who have a background in insurance eligibility verification, Medicare, Medicaid, and private insurance.
Numotion is on a mission to improve the lives of people with disabilities. As a major provider of mobility products and services in North America, the company provides personalized solutions ranging from manual and power wheelchairs to medical supplies and assistive technologies.
👑 For job seekers interested in healthcare customer service and remote work, this could be an opportunity to add to their job search.
🏥 About Numotion
Numotion provides mobility products, medical supplies, and assistive technology designed to support individuals with disabilities.
The company emphasizes an inclusive workplace built around open communication, listening, integrity, and respect.
For someone interested in combining customer service with healthcare, this role could provide an opportunity to use existing insurance and customer-care experience while helping customers receive needed medical supplies.
📋 What Does a Customer Care Intake Rep Do?
The Customer Care Intake Representative I is responsible for processing medical supply reorder requests accurately and efficiently while providing quality customer service.
The position involves working with customers, insurance providers, distributors, and internal teams to help complete orders.
Key responsibilities include:
☎️ Process Customer Reorders
Process assigned medical supply reorder requests while ensuring customer information, insurance details, and required documentation are accurate.
📋 Verify Insurance Information
Review insurance coverage, deductibles, and out-of-pocket responsibilities.
💬 Assist Customers
Communicate with customers by phone and email to answer routine questions and provide updates.
🤝 Coordinate Orders
Work with payers, distributors, and internal departments to help complete customer orders.
💳 Process Payments
Collect and process required payments before shipments are made.
🚨 Escalate Complex Issues
Identify situations that require additional assistance and escalate them to the appropriate team members.
🔐 Protect Confidential Information
Maintain customer confidentiality and follow company policies and applicable federal regulations.
⭐ Deliver Quality Customer Service
Provide solutions to customer concerns while keeping excellent customer service a priority.
🎓 Customer Care Intake Representative I Requirements
Applicants should carefully review the qualifications before applying.
Required qualifications include:
High school diploma or GED
At least 1 year of experience in insurance eligibility verification
At least 1 year of experience calculating deductibles and coinsurance
Experience with primary and secondary insurance policies
Background working with Medicaid, Medicare, and private insurance
Strong verbal and written communication skills
Strong listening skills
Organizational and prioritization abilities
Ability to work in a fast-paced environment
Ability to manage multiple priorities
Ability to assess situations and make sound decisions
Preferred qualifications:
🎓 Associate degree in a relevant field
📚 Basic knowledge of insurance processes
Candidates who have healthcare customer service, insurance verification, medical billing, or related experience may find that their previous experience aligns well with the responsibilities of this position.
💻 Physical & Work Requirements
The position involves regular computer and desk work.
Physical requirements include:
Frequent use of hands, wrists, and fingers when using computer equipment
Extended periods working at a desk or computer
Occasional reaching and movement with arms and hands
Ability to lift or move up to 10 pounds
Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.
💰 Customer Care Intake Representative I Salary
The posted pay range for this position is
💵 $19.71–$25.63 per hour
The company notes that candidates are not typically hired at or near the top of the pay range. Compensation may vary depending on factors such as:
Skills and qualifications
Professional experience
Location
Other job-related factors
At the maximum posted rate, $25.63/hour would equal approximately $53,310 annually when calculated at 40 hours per week for 52 weeks, before taxes and assuming full-time hours.
🎁 Numotion Employee Benefits
Numotion states that it offers a competitive compensation package that may include:
🏥 Medical insurance
🦷 Dental insurance
👓 Vision insurance
💰 401(k)
❤️ Life insurance
🛡️ Short-term disability
🛡️ Long-term disability
Candidates should review the official job posting for complete and current information about compensation and benefits.
⚠️ Important Hiring Information
Numotion is an equal opportunity employer and states that it is committed to maintaining a workplace that reflects the communities it serves.
The company also states that candidates are required to pass a drug test before beginning employment.
Job seekers should carefully review all requirements and employment conditions before submitting an application.
👑 What I Like About This Opportunity
One of the biggest advantages of this opportunity is the combination of customer service and healthcare experience.
The role may be especially interesting for professionals who already understand:
✅ Insurance eligibility
✅ Medicare and Medicaid
✅ Deductibles and coinsurance
✅ Customer service
✅ Medical supplies
✅ Healthcare-related documentation
The salary range of $19.71–$25.63 per hour also makes this position worth considering for qualified candidates.
However, this is not necessarily an entry-level customer service opportunity, since Numotion requires prior insurance eligibility verification experience.
💡 Career Tip From The WFH Queen
Don't apply for every remote job you see, but apply strategically! 👑
Before applying, job seekers should compare their resume against the employer's required qualifications.
For this Numotion position, candidates should make sure their resume clearly highlights experience with insurance verification, Medicare, Medicaid, private insurance, deductibles, coinsurance, customer service, and healthcare-related systems if applicable.
👉 Using the same terminology found in a legitimate job description can make it easier for recruiters and applicant tracking systems to identify relevant experience.
📌 HOW TO APPLY
Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs posted on the website. The Work From Home Queen is a job board and blog designed to help job seekers discover work-from-home and remote career opportunities.
👉 CLICK HERE for full details and to apply for the Customer Care Intake Representative I position.
For more opportunities, check out the Latest Customer Service Jobs Page on our site.
❓ Frequently Asked Questions
Yes. Numotion is hiring for a Customer Care Intake Representative position.
The posted pay range is $19.71–$25.63 per hour.
The maximum advertised rate is $25.63 per hour.
Yes. The listed requirements include at least one year of insurance eligibility verification experience and at least one year of experience calculating deductibles and coinsurance.
The position requires experience with Medicaid, Medicare, and private insurance.
A high school diploma or GED is required. An associate degree in a relevant field is listed as preferred.
The role involves assisting customers with medical supply reorder requests, insurance information, routine inquiries, payments, and order updates.
Yes. The responsibilities specifically include communicating with customers by phone and email.
Numotion states that its compensation package includes benefits such as medical, dental, and vision insurance; 401(k); life insurance; and short- and long-term disability.
Yes. Numotion states that candidates are required to pass a drug test before beginning employment.
No. The Work From Home Queen is a job board and blog and does not participate in the hiring or application process. Applicants should apply directly through the employer's official job listing.
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