Are you looking for a work-from-home customer service job in healthcare? 🔎 💻 Veracyte is hiring a Customer Care Specialist for a remote position in the United States, with pay ranging from $28 to $31 per hour.
This opportunity may be a great fit for an experienced customer service professional who enjoys helping healthcare providers and patients, solving problems, managing orders, and collaborating with internal teams.
💰 Customer Care Specialist Pay
For candidates working remotely in the U.S., the listed pay range is:
💵 $28–$31 per hour
The final salary may depend on factors such as experience, skills, geographic location, industry experience, and education. The position may also be eligible for additional discretionary bonuses or incentives and restricted stock units.
🏠 Remote Customer Care Specialist Job
As a Customer Care Specialist at Veracyte, the successful candidate will play an important role in supporting healthcare providers and patients.
The position involves handling customer inquiries with empathy, professionalism, and efficiency, while working closely with teams such as Sales, Laboratory, and Billing to resolve issues.
📋 Key Responsibilities
The Customer Care Specialist may be responsible for:
📦 Order Management: Manage and monitor orders and cases from submission through completion.
📞 Inbound Calls: Answer customer calls and provide accurate, empathetic support.
📧 Physician Outreach: Contact physician offices by phone, fax, email, and other communication channels to resolve order issues.
🤝 Team Collaboration: Work closely with Sales and other internal departments to anticipate customer needs and improve customer retention.
📊 Trend Analysis: Review customer feedback and trends and share insights that can help improve the customer experience.
🛠️ Problem Solving: Investigate customer issues and work toward timely, effective resolutions.
🎯 Customer Care Specialist Requirements
Veracyte states that candidates should have qualifications and skills that include:
🎓 A bachelor's degree is preferred, although relevant experience may be considered.
💼 At least 2 years of customer service experience, preferably in healthcare, biotech, or laboratory settings.
🧬 Oncology experience is preferred.
📦 Knowledge of order and case management practices.
💻 Familiarity with CRM systems, preferably Salesforce.
⏰ Strong organizational and time-management skills.
📊 Analytical skills and the ability to identify trends and improvement opportunities.
💬 Excellent interpersonal, communication, and active-listening skills.
❤️ Empathy and strong problem-solving abilities.
🤝 Experience partnering with Sales teams to support customer relationships and retention.
🔐 Ability to understand and follow PHI protection and HIPAA compliance requirements.
🌟 About Veracyte
Veracyte is focused on transforming cancer care by providing clinicians with insights that can help patients make important healthcare decisions.
The company highlights four core values:
🔹 We Seek A Better Way – Pursuing bold ideas and continuously looking for ways to improve.
🔹 We Make It Happen – Acting with urgency and delivering with excellence.
🔹 We Are Stronger Together – Working collaboratively and leading with empathy.
🔹 We Care Deeply – Showing integrity, kindness, and respect.
Veracyte says it is committed to creating an inclusive workplace where employees can contribute ideas, grow professionally, and make a meaningful impact.
💡 Career Tip
Highlight healthcare customer service experience on the resume. 📝
Applicants should emphasize experience with customer inquiries, order management, CRM systems, HIPAA/PHI, healthcare providers, problem-solving, and cross-functional teamwork. If Salesforce experience is available, it should also be clearly listed.
💗 What I Like About This Work-From-Home Opportunity
There are several things that stand out about this Customer Care Specialist opportunity with Veracyte:
🏡 100% Remote: The position allows eligible U.S. employees to work from home.
💰 Competitive Pay: The listed pay range is $28–$31 per hour, which is approximately $58,240–$64,480 annually based on 40 hours per week.
🏥 Meaningful Healthcare Work: Employees have an opportunity to support healthcare providers and patients while contributing to cancer-care services.
📞 Variety in the Role: The position combines customer service, order management, physician outreach, problem-solving, and collaboration.
💻 Professional Growth: Veracyte describes opportunities for employees to learn and grow within a purpose-driven environment.
🤝 Team Collaboration: The role works with Sales, Laboratory, Billing, and other internal teams.
🔐 Valuable Experience: Professionals can build experience with healthcare customer service, CRM systems, PHI protection, and HIPAA compliance.
✨ Overall, this opportunity could be especially interesting for experienced customer service professionals who enjoy healthcare, problem-solving, and helping others—all while working remotely.
🚨 How to Apply
CLICK HERE for full details and to apply for this Customer Care Specialist position.
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❓ Frequently Asked Questions
Yes. The position is listed as #LI-Remote and provides a U.S. remote pay range.
The listed pay range is $28–$31 per hour for U.S. remote candidates.
Veracyte prefers candidates with at least 2 years of customer service experience, particularly in healthcare, biotech, or laboratory environments.
A bachelor's degree is preferred, but relevant experience may be considered instead.
The posting emphasizes healthcare, biotech, or laboratory customer service experience, with oncology experience preferred.
Yes. The role includes both inbound customer calls and outbound communication with physician offices.
Yes. The posting specifically identifies familiarity with CRM tools, preferably Salesforce, as a desired qualification.
Yes. The successful candidate must demonstrate or acquire an understanding of PHI protection and HIPAA compliance standards.
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