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Looking for a remote customer service job in healthcare? 🏠💻 Molina Healthcare is hiring Support Center II Representatives for U.S.-based remote positions paying $12.19–$26.42 per hour, depending on geographic location, experience, education, and skill level.
This opportunity may be a great fit for customer service professionals with experience in call centers, sales, data processing, healthcare, or health insurance who are comfortable assisting members and providers through phone, chat, email, and other communication channels.
🏠 Support Center II Representative – Remote
Molina Healthcare is seeking Support Center II Representatives to provide Level II customer service support to Molina members and providers.
In this role, representatives help resolve questions and concerns, research issues, provide information about healthcare services and benefits, and work toward creating a positive member and provider experience.
💰 Pay
$12.19–$26.42 per hour
Actual compensation may vary based on geographic location, work experience, education, and skill level.
🌎 Remote Work Location
This is a U.S.-based remote position. Candidates must reside in the United States and be authorized to work in the U.S.
📋 What Does a Support Center II Representative Do?
The Support Center II Representative may:
☎️ Assist members and providers through phone, chat, and email.
🔎 Research and resolve customer issues.
💬 Provide information regarding benefits, claims, premiums, eligibility, and provider portals.
🏥 Assist with healthcare-related inquiries involving claims, authorizations, appeals, contracting, and credentialing.
📝 Accurately document customer interactions across multiple platforms.
🤝 Build rapport with members and providers while providing empathetic service.
🚨 Evaluate risk criteria and determine the appropriate escalation path.
🔄 Work toward first-call resolution whenever possible.
📊 Meet performance goals involving call quality, attendance, adherence, and other support center objectives.
💻 Manage multiple communication channels, including Microsoft Teams and email.
🔐 Protect confidential information and follow HIPAA requirements.
🤝 Collaborate with internal and external stakeholders.
📚 Demonstrate proficiency in at least two lines of business, such as Medicaid.
✅ Support Center II Representative Requirements
Applicants should have:
At least 1 year of customer service, call center, and/or sales experience in a fast-paced, high-volume environment, or an equivalent combination of education and experience.
Strong customer service skills.
Data processing experience.
Excellent attention to detail.
Strong organizational and time-management skills.
The ability to manage multiple tasks simultaneously.
The ability to maintain confidentiality and comply with HIPAA requirements.
Effective verbal and written communication skills.
Proficiency with Microsoft Office and applicable software programs.
The ability to establish positive working relationships with coworkers, members, providers, and customers.
⭐ Preferred Experience
Molina Healthcare lists the following as preferred qualifications:
Microsoft Office and Microsoft Teams
Genesys
Salesforce
Pega
QNXT
CRM systems
Verint
Video conferencing platforms
CVS Caremark
Availity
Call center experience
Managed care or healthcare experience
Health insurance or broker licensing
⏰ Schedule
Representatives work scheduled shifts within Molina's hours of operation. Employees may also need to accommodate overtime and/or weekend work as needed.
💻 Why CSR Professionals May Find This Job Attractive
This position combines remote customer service, healthcare support, problem-solving, and technology. Professionals who already have call center or customer service experience may be able to transfer those skills into a healthcare environment.
The position also involves multiple communication channels, including phone, chat, and email, which can be a valuable experience for professionals interested in building their remote customer service careers.
💡 Career Tip
Highlight your problem-solving skills on your resume! 📝
For customer service positions like this one, don't simply list "customer service" as a skill. Include examples of how you resolved customer issues, handled high-volume communications, documented interactions, managed multiple systems, or escalated urgent concerns.
If you have healthcare, insurance, call center, CRM, or data-processing experience, make those skills easy for recruiters to find.
🚨 How to Apply
Interested applicants should review the official Molina Healthcare job posting for complete details, qualifications, and application instructions.
CLICK HERE for full details and to apply for this Support Center Representative position.
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❓ Frequently Asked Questions
Yes. Molina Healthcare states that remote positions are U.S.-based only, and candidates must reside in the United States and be authorized to work in the U.S.
The listed pay range is $12.19–$26.42 per hour. Actual compensation may vary based on geographic location, experience, education, and skill level.
Applicants need at least one year of customer service, call center, and/or sales experience in a fast-paced, high-volume environment, or an equivalent combination of relevant education and experience.
Healthcare or managed-care experience is listed as a preferred qualification rather than a required qualification.
The position may involve phone, chat, email, Microsoft Teams, and other support center communication channels.
Yes. Representatives must be able to maintain confidentiality and comply with HIPAA requirements.
Yes. Employees may need to accommodate overtime and/or weekends as needed, depending on business requirements.
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