Are you searching for a legitimate work-from-home job with a major healthcare company? 💗 CVS Health is hiring Remote Call Center Service Advocates I through Oak Street Health, offering full-time employment with hourly pay ranging from $17.00 to $34.15 per hour!
This remote healthcare customer service opportunity may be a great fit for job seekers who have customer service experience, enjoy helping others, and want to build a long-term career in the healthcare industry.
Even better, the position is listed across numerous U.S. states, giving applicants throughout the country an opportunity to explore this work-from-home career.
Let's take a closer look at the responsibilities, qualifications, pay, and application process! 👇
📌 Remote Job Overview
🏢 Company: CVS Health / Oak Street Health
💼 Position: Contact Center Service Advocate I
🏡 Work Location: Remote – United States (listed locations)
💰 Pay: $17.00–$34.15 per hour
⏰ Employment Type: Full-Time
📅 Weekly Hours: 40 hours
📞 Job Category: Healthcare Customer Service / Call Center
🎓 Education: High school diploma or equivalent
💻 Experience: At least 1 year of customer service experience
🌎 Work Authorization: United States
📆 Application Deadline: Ongoing, according to the provided job description
Important Salary Note: The $34.15 hourly rate represents the upper end of the advertised pay range, not a guaranteed starting wage. Actual compensation depends on experience, education, location, and other factors.
🏥 About CVS Health and Oak Street Health
CVS Health is a major healthcare organization focused on making healthcare more accessible, connected, and convenient.
Oak Street Health, part of CVS Health, specializes in providing healthcare services to older adults, with an emphasis on compassionate, personalized patient care.
As a Contact Center Service Advocate I, employees play an important role in helping patients schedule medical appointments, receive accurate information, and navigate their healthcare needs.
This is a phone-based customer service position that allows eligible employees to support patients while working from home.
📞 What Does a Call Center Service Advocate Do?
In this role, employees help patients manage their medical appointments while providing friendly, professional customer service.
Key responsibilities include:
📅 Appointment Scheduling: Answer inbound calls and make outbound calls to schedule, reschedule, or cancel patient appointments.
💬 Patient Assistance: Respond to patient questions, address concerns, and provide compassionate customer service.
⌨️ Data Entry: Enter accurate patient information and appointment details into scheduling systems.
📞 Appointment Reminders: Contact patients to confirm appointments and provide reminders.
📝 Documentation: Maintain detailed and accurate records of patient interactions.
🤝 Team Collaboration: Communicate with medical staff and other departments to coordinate patient scheduling.
🔍 Problem-Solving: Resolve scheduling conflicts and assist patients with appointment-related issues.
Employees must demonstrate patience, professionalism, strong communication skills, and attention to detail.
🎓 Qualifications and Experience
CVS Health is seeking candidates who can deliver excellent service in a fast-paced healthcare contact center.
Required Qualifications:
High school diploma or equivalent
At least one year of customer service experience
Previous remote work experience
Strong communication and telephone etiquette
Basic computer skills, including Microsoft Excel
Ability to navigate multiple computer systems
Excellent multitasking and time-management abilities
Professional and compassionate attitude toward older adults
United States work authorization
Preferred Qualifications:
Previous call center experience
Some undergraduate education
Experience with Electronic Medical Records (EMR)
Spanish, Mandarin, Cantonese, or Polish language skills
💡 Good to Know: A college degree is not required, making this opportunity accessible to candidates with a high school diploma and relevant customer service experience.
🏡 Work From Home Requirements
Applicants must be prepared to maintain a professional remote workspace.
CVS Health lists the following remote work requirements:
Reliable high-speed internet
Ability to connect equipment directly to a router or modem
Quiet, private, distraction-free home office
Basic Google Workspace and computer navigation skills
Availability to attend virtual classroom-style training
Reliable dependent care during working hours
Professionalism, reliability, and strong attendance
Employees located within 50 miles of an Oak Street Health location may occasionally need to provide their own transportation for on-site support.
Listed call center and home office locations include Chicago, IL; Downers Grove, IL; and Charlotte, NC.
⏰ Work Schedule
This is a full-time position offering 40 hours per week.
The Service Excellence Contact Center operates 24 hours a day, seven days a week.
Schedules are assigned according to business needs, and some employees may be required to work one weekend shift.
Applicants should be comfortable with scheduling flexibility before applying.
💰 How Much Does CVS Health Pay Call Center Advocates?
The advertised hourly pay range is $17.00 to $34.15 per hour.
Based on a 40-hour workweek, estimated gross earnings before taxes and deductions are
Pay Rate | Weekly Pay | Annual Pay |
$17.00/hr | $680 | $35,360 |
$20.00/hr | $800 | $41,600 |
$25.00/hr | $1,000 | $52,000 |
$30.00/hr | $1,200 | $62,400 |
$34.15/hr | $1,366 | $71,032 |
Annual estimates assume 2,080 paid hours per year. Actual earnings depend on the offered hourly rate and hours paid.
🌎 Where Can You Work Remotely?
The supplied job listing includes work-at-home locations in the following 50 states:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
📍 Location Reminder: The supplied listing contains 51 location entries because Illinois appears twice. It represents 50 unique states. Applicants should confirm eligibility for their state on the official application page.
💗 What I Love About This WFH Opportunity
There are several reasons this CVS Health remote position stands out!
💰 1. Competitive Advertised Pay Range
The position advertises compensation of up to $34.15 per hour, offering potentially attractive earnings for qualified applicants.
🏡 2. Work From Home
Employees can perform their daily customer service responsibilities remotely, provided they meet the company's home office requirements.
🎓 3. No College Degree Required
Applicants with a high school diploma and relevant customer service experience can qualify for consideration.
📈 4. Career Advancement Opportunities
Oak Street Health outlines a potential career path from Contact Center Service Advocate I to Contact Center Service Advocate II.
❤️ 5. Meaningful Healthcare Work
Employees assist older adults with healthcare appointments and help make the patient experience easier and more convenient.
👑 The Work From Home Queen's Takeaway:
This opportunity is especially worth exploring for individuals who enjoy customer service, have strong computer skills, and want to transition into the healthcare industry without leaving home.
📈 Career Growth Opportunities
One appealing aspect of this opportunity is the potential for professional development.
Employees may become eligible to advance from Contact Center Service Advocate I to Contact Center Service Advocate II after meeting specific performance expectations.
Advancement criteria include:
At least six months in the Advocate I position
Strong problem-solving and communication skills
Consistent attendance and reliability
Exceptional performance metrics for at least three consecutive months
Strong schedule adherence
A demonstrated willingness to learn and grow
Career advancement is performance-based and not guaranteed.
👑 Career Tip: Emphasize Your Customer Service and Scheduling Skills
Applicants interested in remote healthcare customer service positions should tailor their resumes to emphasize relevant experience.
Even without previous healthcare experience, candidates may have transferable skills from retail, banking, hospitality, insurance, administrative support, or other customer-facing roles.
Important Resume Keywords:
Customer Service
Inbound and Outbound Calls
Appointment Scheduling
Patient Communication
Data Entry
Call Center Operations
Problem Resolution
Microsoft Excel
Electronic Medical Records
Remote Work
Time Management
Documentation Accuracy
💡 Resume Tip: Whenever possible, include measurable achievements.
For example:
"Managed 50+ daily customer interactions while maintaining accurate records and delivering professional customer service."
Only include achievements and numbers that accurately reflect previous work experience.
📝 Application Tips: How to Stand Out
Before submitting an application, job seekers should consider these strategies.
1. Customize the Resume
Highlight customer service, phone communication, scheduling, data entry, and computer skills that match the position.
2. Demonstrate Remote Work Readiness
Mention previous remote work experience, familiarity with virtual collaboration tools, and the ability to work independently.
3. Highlight Healthcare Experience
Applicants with experience in medical offices, insurance, patient scheduling, or healthcare administration should emphasize those qualifications.
4. Showcase Communication Skills
Because the position involves speaking with patients, applicants should demonstrate patience, professionalism, empathy, and problem-solving abilities.
5. Prepare for Interview Questions
Potential interview questions may include:
How would you handle an upset patient?
How do you manage multiple tasks while answering calls?
What experience do you have scheduling appointments?
How do you maintain accuracy when entering information?
How do you stay productive while working remotely?
6. Review the Work Schedule
Make sure the 24/7 contact center environment and potential weekend shift requirements fit your availability.
📬 What to Do After Applying
Submitting an application is only the first step!
Here are some helpful actions applicants can take afterward.
✅ Step 1: Save the Application Confirmation
Keep the confirmation email and job requisition number for future reference.
✅ Step 2: Monitor Email Regularly
Check inboxes, spam folders, and applicant portals for updates from CVS Health recruiters.
✅ Step 3: Prepare for a Phone or Virtual Interview
Practice answering customer service and scenario-based interview questions.
✅ Step 4: Test the Home Office Setup
Check internet reliability, computer equipment, and the availability of a quiet workspace.
✅ Step 5: Follow Up Professionally
If recruiter contact information is provided, consider sending a polite follow-up after approximately 7–10 business days, unless the employer specifies another timeline.
✅ Step 6: Continue Applying
Job seekers should continue exploring other legitimate remote opportunities while waiting for a response.
📢 HOW TO APPLY
Interested applicants should review the complete job description and submit their applications through the official CVS Health careers website.
👉 CLICK HERE – View Full Job Details and Apply
Applicants should confirm the position is still open, review the requirements, and verify their state eligibility before applying.
💗 Friendly Reminder: The Work From Home Queen is an independent job board and blog. It does not participate in the application, interview, selection, or hiring processes for jobs featured on the website.
Looking for more opportunities?
👉 Explore More Remote Call Center Jobs: Call Center Jobs Board
Disclaimer: Job availability, pay, qualifications, and location eligibility may change without notice. Always verify information directly with the employer before applying.
❓ Frequently Asked Questions
1.Is CVS Health hiring remote Call Center Service Advocates?
The supplied CVS Health/Oak Street Health job description advertises a remote Contact Center Service Advocate I position. Applicants should confirm that the posting remains active on the official careers website.
2.How much does this remote CVS Health job pay?
The advertised pay range is $17.00–$34.15 per hour. Actual offers depend on qualifications, location, and other factors.
3.Is this a full-time remote position?
Yes. The position is listed as full-time, with an anticipated 40-hour workweek.
4.Do applicants need a college degree?
No. A high school diploma or equivalent is required. Some undergraduate education is preferred.
5.Is previous customer service experience required?
Yes. The employer requests at least one year of customer service experience.
6.Is this a non-phone remote job?
No. This is a phone-based position involving inbound and outbound patient calls.
7.Does the position require weekend work?
Some assigned schedules may include one weekend shift because the contact center operates 24/7.
8.Can applicants work from anywhere in the United States?
The supplied listing identifies all 50 states. Applicants should verify their location eligibility and any location-specific requirements directly with CVS Health.
9.Does CVS Health provide equipment?
The supplied description references connecting equipment to a router or modem but does not clearly specify what equipment the employer provides. Applicants should confirm equipment arrangements during the hiring process.
10.Is there an application deadline?
The supplied job description states that applications are accepted on an ongoing basis. However, the posting may close when hiring needs are met.
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