💻 Technical Support Specialist (Enterprise) – East Coast

💻 Technical Support Specialist (Enterprise) – East Coast

💰 Earn Up to $95,000 Per Year | 🌍 Remote-Friendly

Happy Monday! Today’s featured opportunity is a high-paying Technical Support Specialist role with Airtable, a leading no-code platform trusted by over 500,000 organizations worldwide, including 80% of the Fortune 100. 🚀

Airtable is known for empowering teams to build powerful workflows without heavy coding—and for freelancers and remote professionals, it’s one of the most versatile tools used across industries globally.

🌟 About Airtable

Airtable is a no-code app platform that helps people closest to the work accelerate their most critical business processes. From startups to enterprise-level organizations, Airtable is transforming how work gets done at scale.

The Enterprise Technical Support Team plays a crucial role in ensuring customers unlock the full potential of Airtable’s features while solving complex business challenges.

🛠️ About the Role: Enterprise Technical Support Specialist

As an Enterprise Technical Support Specialist, this professional serves as a trusted technical expert for Airtable’s enterprise customers. The role blends advanced troubleshooting, customer advocacy, and cross-functional collaboration to deliver world-class support experiences.

This position is ideal for tech-savvy professionals who love problem-solving, enjoy working with SaaS tools, and thrive in customer-facing environments.

✨ What You’ll Do

✅ Provide expert troubleshooting and technical guidance via email and video calls
✅ Deliver a world-class customer experience with empathy, active listening, and clear communication
✅ Escalate complex issues to senior technical teams when needed for swift resolution
✅ Document all customer interactions and issues accurately in Salesforce
✅ Identify trends and contribute insights to improve products and support processes
✅ Create and update knowledge base resources to support customer self-service
✅ Stay current on new features and educate customers on best practices
✅ Help customers optimize workflows and business processes using Airtable

👩‍💻 Who They’re Looking For

✔ Experience using Airtable (personal or professional)
✔ Background in enterprise-level or B2B technical support
✔ Strong written and verbal communication skills
✔ Excellent problem-solving and analytical abilities
✔ Curiosity and passion for continuous learning
✔ Self-motivated with a drive to exceed expectations
✔ Experience with Salesforce, Confluence, G Suite, and enterprise tools
✔ Bonus: Knowledge of relational databases, REST APIs, and formulas

💵 Compensation & Benefits

Salary varies based on location, skills, and experience.

Base Salary Ranges:
📍 San Francisco Bay Area, Seattle, NYC, LA:
💰 $73,000 – $95,300

📍 All other locations (including remote):
💰 $65,000 – $85,500

🎁 Additional Compensation May Include:

• Comprehensive benefits

• Restricted stock units (RSUs)

• Incentive compensation

👑 Career Tip from The Work From Home Queen

💡 If you want to stand out in technical support roles, master the tools customers already love.
Hands-on experience with platforms like Airtable, Salesforce, and no-code tools can significantly increase your earning potential—especially in enterprise environments.

📌 HOW TO APPLY

(Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

👉 CLICK HERE for full details and to apply for this Technical Support Specialist position.
👉 For more roles like this, visit our Remote Tech Support Jobs Board.

❓ Frequently Asked Questions (FAQs)

Is this a remote position?
Yes, remote candidates are considered, with compensation adjusted by location.

Do I need prior Airtable experience?
Yes, personal or professional experience with Airtable is strongly preferred.

Is this customer-facing?
Yes, this role involves direct communication with enterprise customers.

Is this an entry-level role?
No, this is best suited for professionals with prior enterprise or B2B technical support experience.

Does The Work From Home Queen hire for this role?
No. The Work From Home Queen® is a job board and blog and does not participate in hiring decisions.