BMC is Hiring Remote Patient Service Reps | Earn Up to $22.61/Hr + Excellent Benefits 🏥💻

If you're searching for a legitimate healthcare work-from-home job, Boston Medical Center (BMC) is hiring Remote Patient Service Representatives to join its Ambulatory Call Center team.

This full-time remote opportunity offers competitive hourly pay ranging from $20.08 to $22.61 per hour, outstanding employee benefits, and the opportunity to make a meaningful impact by helping patients access quality healthcare from the comfort of your home.

Ideal candidates have strong customer service skills, excellent communication abilities, and enjoy assisting patients with scheduling appointments, answering questions, and navigating the healthcare system.

🏥 About Boston Medical Center

Boston Medical Center (BMC) is one of New England's leading academic medical centers, dedicated to providing exceptional healthcare to all patients regardless of their background or circumstances. BMC is known for delivering compassionate, patient-centered care while supporting employees with excellent benefits, professional development opportunities, and a collaborative work environment.

💼 Remote Patient Service Representative Job Overview

Company: Boston Medical Center

Position: Patient Service Representative (Remote)

Department: Ambulatory Call Center

Schedule: Full-Time

Pay: $20.08–$22.61 per hour

Location: Permanently Remote

Applicants must have:

• 💻 Reliable high-speed internet

• 🤫 Quiet, interruption-free workspace

• 🏡 Secure home office environment

💙 Why Work for Boston Medical Center?

Boston Medical Center offers a comprehensive benefits package designed to support employees both professionally and personally.

Benefits include:

• 🏥 Medical Insurance

• 🦷 Dental Insurance

• 👁 Vision Coverage

• 💊 Pharmacy Benefits

• 💰 403(b) Retirement Savings Plan with Employer Match

• 🏖 Paid Time Off

• 📈 Career Growth Opportunities

• 💳 Flexible Spending Accounts

• ❤️ Employee & Family Wellness Resources

What You'll Do

As a Remote Patient Service Representative, you'll support multiple ambulatory medical practices by assisting patients with their healthcare needs while delivering exceptional customer service.

Daily responsibilities include:

✅ Answer inbound and outbound patient calls

✅ Respond to emails, online chats, faxes, and other communications

✅ Schedule and reschedule appointments

✅ Assist with insurance verification and authorizations

✅ Answer medication refill questions

✅ Document patient information using Epic

✅ Provide appointment instructions and directions

✅ Escalate complex patient concerns when necessary

✅ Maintain HIPAA compliance

✅ Participate in ongoing training and staff meetings

Resources

🎓 Minimum Qualifications

Applicants should have:

✔ High School Diploma or GED

✔ Excellent verbal and written English communication skills

✔ Strong customer service experience

✔ Empathy and patience when helping patients

✔ Microsoft Office knowledge (Word, Excel, Outlook)

✔ Comfortable using multiple communication channels

✔ Strong computer and documentation skills

✔ Ability to explain healthcare information clearly

🏡 Work From Home Requirements

To successfully perform this role, candidates should have:

• Reliable internet connection

• Quiet, secure workspace

• Ability to maintain patient privacy

• Strong organizational skills

• Ability to multitask efficiently

💰 Salary

$20.08–$22.61 per hour

Actual pay depends on experience, education, certifications, and qualifications.

🚀 Who Should Apply?

This opportunity is perfect for:

• Customer Service Representatives

• Medical Receptionists

• Patient Access Representatives

• Healthcare Call Center Agents

• Medical Office Assistants

• Appointment Schedulers

• Individuals looking to transition into remote healthcare careers

💡 Career Tip of the Day

✨ Healthcare employers highly value empathy just as much as experience. During interviews, prepare examples of how you've handled difficult customer situations, communicated with compassion, solved problems, and remained calm under pressure. These stories can help you stand out from other candidates.

📥 How To Apply

Friendly Reminder: The Work From Home Queen does not participate in the application or hiring process for jobs featured on our website. We simply share legitimate remote job opportunities from employers like Boston Medical Center.

👉 CLICK HERE to view the complete job posting and apply directly with Boston Medical Center for the Remote Patient Service Representative position.

🏥 Don't forget to browse our Remote Patient Access Representative Jobs Board for even more healthcare work-from-home opportunities!

❓Frequently Asked Questions

1. Is this position fully remote?

Yes! This is a permanently remote position.

2. What is the hourly pay?

The position pays between $20.08 and $22.61 per hour.

3. Is previous healthcare experience required?

While healthcare experience can be beneficial, candidates with strong customer service, communication, and administrative skills are encouraged to apply.

4. What schedule is offered?

This is a full-time remote position.

5. What equipment is required?

Applicants need a reliable internet connection and a quiet workspace suitable for handling confidential patient information.

💡 Work From Home Tip

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🎧 Investing in an affordable USB headset can help create a more professional work-from-home environment while improving communication with customers.

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