PhilRx Is Hiring Remote Patient Support Tier 1 Specialists – Earn Up to $21/Hr. + Bonuses & Amazing Benefits! 🏥💻

If you're searching for a legitimate work-from-home healthcare customer service job, PhilRx is currently hiring Remote Patient Support Tier 1 Specialists earning $20–$21 per hour, plus the opportunity to earn quarterly bonuses! 🎉

This full-time remote opportunity is perfect for individuals with customer support and healthcare experience who enjoy helping patients while working from the comfort of home.

Whether you're experienced in call centers, patient support, insurance, or healthcare enrollments, this could be your next remote career opportunity.

🏥 About the Remote Patient Support Tier 1 Specialist Position

PhilRx is seeking compassionate and detail-oriented professionals to provide outstanding support to patients through phone calls, emails, and SMS messaging.

Patient Support Tier 1 Specialists answer questions about the following:

✅ Prescription order status

✅ PhilRx enrollment

✅ Medication pricing

✅ Account assistance through My. Phil

✅ Technical support

✅ Required documentation

✅ General patient inquiries

Employees work closely with leadership and other departments to ensure patients receive fast, accurate, and professional assistance.

💰 Pay

• 💵 $20–$21 per hour

• 🎁 Potential quarterly performance bonuses

🏡 Work From Home Details

• ✅ 100% Remote

• ✅ Full-Time

• ✅ Equipment requirements include reliable computer knowledge and internet access.

Available to residents in:

📍 AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, and WV.

📋 Responsibilities

As a Remote Patient Support Tier 1 Specialist, you'll:

📞 Answer inbound patient phone calls

📧 Respond to emails

💬 Assist patients via SMS

📝 Explain prescription order updates

💰 Answer pricing questions

🔐 Help patients with My.Phil account access

📚 Use Zendesk Knowledge Base to locate answers

🤝 Collaborate with teammates to resolve patient concerns

📈 Meet quality and productivity goals

📞 Make outbound calls when additional information is needed

⭐ Performance Expectations

After the first 90 days, specialists are expected to:

⭐ 85%+ Customer Satisfaction (CSAT)

✅ Less than 1% error rate

📞 Complete approximately 10 tickets/calls per hour

⏰ Maintain 94%+ schedule adherence

✅ Qualifications

Applicants should have:

✔ At least 1 year of customer service experience

✔ Previous call center experience preferred

✔ At least 1 year of healthcare experience

✔ Insurance or enrollment experience preferred

✔ Strong written communication skills

✔ Excellent phone etiquette

✔ Ability to multitask across multiple software systems

✔ Strong computer and technical skills

✔ Great attention to detail

✔ Adaptability in a fast-paced environment

✔ Professional attitude when handling frustrated patients

🕒 Schedule

Patient Support hours are:

• Monday–Friday: 6:00 AM–6:00 PM PST

• Saturdays, Sundays & Holidays: 6:00 AM–3:00 PM PST

Employees receive a regular assigned schedule but must be available for shifts during business hours.

Occasional overtime and holiday shifts may be required.

🎁 Benefits

PhilRx offers an excellent benefits package including:

🏥 Medical Insurance

🦷 Dental Insurance

👓 Vision Insurance

💰 401(k)

🎉 Quarterly Bonus Opportunities

📈 Career Growth

🚀 Opportunity to join one of the fastest-growing health-tech startups

🌟 Why This Remote Job Stands Out

This opportunity is ideal for job seekers looking to build a long-term remote healthcare career while helping patients navigate important prescription services.

If you enjoy solving problems, communicating with people, and working in a fast-paced environment, this role offers excellent stability, competitive pay, and valuable benefits.

💡 Career Tip

Customize your resume using keywords from the job description. Include experience with healthcare, customer service, insurance, patient enrollment, Zendesk, CRM software, multitasking, and technical troubleshooting. Tailoring your resume can improve your chances of getting noticed by recruiters and applicant tracking systems (ATS).

📌 How to Apply

Friendly Reminder: 💖

The Work From Home Queen is not involved in the hiring process. We simply share legitimate remote job opportunities to help job seekers discover work-from-home careers.

👉 CLICK HERE to view the official job posting and submit your application for the Remote Patient Support Tier 1 Specialist position.

Don't forget to visit our Latest Work From Home Jobs page for even more legitimate remote opportunities! ✨

❓Frequently Asked Questions

1. Is this position fully remote?

Yes! This is a full-time remote position for eligible states.

2. How much does the job pay?

The position pays $20–$21 per hour, with potential quarterly bonuses.

3. Is healthcare experience required?

Yes. Applicants should have at least one year of healthcare experience, preferably in enrollments or insurance.

4. Is call center experience required?

It is preferred but not required. Customer support experience is required.

5. Does PhilRx offer benefits?

Yes! Employees receive medical, dental, vision, 401(k), and bonus opportunities.

6. What hours will I work?

Employees are assigned a regular schedule within PhilRx's business hours, including possible weekends and holidays.