This opportunity could be a strong fit for customer service professionals, call center representatives, insurance professionals, retail workers, restaurant employees, and others with experience helping customers.
The position is listed as CRS I Claims - CQ10AN and focuses on helping customers with questions related to disability and leave management claims.
🏠 100% Remote Work Arrangement
One of the biggest highlights of this opportunity is the 100% remote work arrangement.
However, The Hartford strongly prefers candidates who live within commuting distance of one of its offices in:
📍 Lake Mary, Florida
📍 Sunrise, Florida
📍 Scottsdale, Arizona
📍 San Antonio, Texas
📍 Hartford, Connecticut
📍 Clinton, New York
📍 Alpharetta, Georgia
📍 Charlotte, North Carolina
Candidates should carefully review the employer's requirements before applying.
📅 Start Date
The listed start date is:
Monday, October 19, 2026
Applicants should be prepared to commit to the required training schedule.
🎓 5 Weeks of Paid Training
New employees will receive five weeks of paid training, followed by ongoing coaching and development.
The initial training schedule is:
Monday–Friday | 11:30 AM–8:00 PM EST
Time off during the five-week training period is not accommodated according to the job listing.
After training, the regular schedule remains:
Monday–Friday | 11:30 AM–8:00 PM EST
There may also be a need to work holidays based on business needs.
📞 What Does a Customer Care Representative Do?
The Customer Care Representative will assist customers with disability and leave management claims while providing a high level of customer service.
Responsibilities include:
📋 Initiating claims according to established claims best practices
🤝 Providing exceptional customer service
💻 Promoting digital self-service options
🖥️ Using multiple computer applications to document claim information accurately
🔎 Paying close attention to details
🧠 Using problem-solving and critical-thinking skills
❤️ Showing empathy toward customers and colleagues
📞 Taking ownership of customer interactions
🌟 Representing The Hartford brand positively
This role may be especially appealing to people who enjoy helping customers solve problems while working in a structured environment.
✅ Customer Care Representative Qualifications
Applicants should have a demonstrated background in one or more areas such as:
Customer service
Call center work
Insurance
Retail
Restaurant/hospitality
Related customer-facing fields
The position also requires:
🎓 High school diploma or equivalent experience
🧠 Strong problem-solving and critical-thinking abilities
🔍 Excellent attention to detail
💬 Strong communication skills
❤️ Ability to empathize with customers
🔄 Adaptability
💻 Ability to navigate multiple computer programs
⚡ Ability to work in a fast-paced and complex environment
Spanish bilingual skills are a plus.
🌐 WFH Internet Requirements
Remote employees must have high-speed broadband internet.
The Hartford states that the employer does not recommend or support DSL, wireless, Wi-Fi, hotspots, fiber without a modem, or satellite internet for this position.
The internet provider-supplied modem/router/gateway must be hardwired to the Hartford-issued computer using an Ethernet cable.
The listed minimum internet speeds are:
⬇️ Download: 300 Mbps
⬆️ Upload: 10 Mbps
Applicants can check their internet speed before applying.
🎁 Benefits
The Hartford lists several benefits for eligible employees, including:
🏥 Medical insurance
🦷 Dental insurance
👓 Vision insurance
❤️ Life insurance
🛡️ Disability insurance
🌴 25 days of paid time off during the first full year of service
🎉 Paid holidays
🎓 Tuition reimbursement
💰 Student Loan Paydown Program
🏦 401(k)
Medical, dental, vision, life, and disability insurance are listed as effective Day 1.
💰 Customer Care Representative Pay
The Hartford lists a base pay of $25 per hour, with opportunities for growth.
The annualized base pay range provided for the position is:
💵 $46,222 – $69,333 per year
Actual compensation may vary based on factors such as experience, performance, proficiency, and demonstrated competencies.
For someone working 40 hours per week at $25 per hour, the base rate equals approximately $52,000 per year before taxes, excluding any additional compensation.
👑 Why This Remote Job Stands Out
There are several reasons this opportunity may stand out to remote job seekers.
First, the position offers a $25-per-hour base wage, which can be attractive for experienced customer service professionals.
Second, The Hartford provides five weeks of paid training, giving new employees time to learn the systems and processes needed for the position.
Third, the company emphasizes ongoing coaching and professional development. That could make the opportunity worth considering for someone who wants more than simply a work-from-home paycheck.
Finally, the position provides experience in the insurance and employee benefits industry, which may help employees build transferable professional skills.
💡 Career Tip From The Work From Home Queen
Don't underestimate customer service experience! 👑
Applicants coming from retail, restaurants, call centers, hospitality, or other customer-facing positions may already possess many of the skills employers want for remote customer care jobs.
When updating a resume, applicants should highlight accomplishments involving customer communication, problem-solving, handling difficult situations, documenting information, multitasking, and using computer systems.
Instead of simply writing "provided customer service," a stronger resume could demonstrate how the candidate helped customers and what tools or processes were used.
🏡 Is This Remote Customer Service Job Right for You?
This position may be worth considering for job seekers who:
✔️ Want a full-time remote position
✔️ Have customer service or call center experience
✔️ Enjoy helping people solve problems
✔️ Can work Monday–Friday from 11:30 AM–8:00 PM EST
✔️ Can commit to five weeks of training
✔️ Have a distraction-free home workspace
✔️ Have the required high-speed wired internet
✔️ Want opportunities for career development
✔️ Are interested in the insurance/employee benefits industry
👑 How to Apply for the Remote Customer Care Rep Job
Ready to apply for this $25/hour remote Customer Care Representative position with The Hartford? 💻🏠
👉 CLICK HERE for full job details and to apply for the Customer Care Representative position.
Applicants are encouraged to carefully review the complete job description, qualifications, work-from-home requirements, training schedule, and application instructions before submitting an application.
🔎 Looking for more legitimate work-from-home opportunities?
Check out the Latest Work From Home Jobs Page on The Work From Home Queen for more remote customer service, data entry, administrative, healthcare, and other online job opportunities. 👑💻
Friendly reminder: The Work From Home Queen is a job board and career blog. It does not participate in the application, interview, hiring, or employment process for jobs posted on the website. All applicants should apply directly through the employer's official application process.
❓ Frequently Asked Questions
The listed base pay is $25 per hour, with opportunities for growth. The annualized base pay range listed is $46,222–$69,333.
Yes. The Hartford lists this position as a 100% remote work arrangement. However, candidates are strongly preferred to live within commuting distance of specified company offices.
The listed start date is Monday, October 19, 2026.
Yes. The Hartford states that new employees will receive five weeks of paid training, followed by ongoing coaching and development.
Training is scheduled Monday through Friday from 11:30 AM to 8:00 PM EST for the first five weeks.
The listed post-training schedule is Monday through Friday, 11:30 AM–8:00 PM EST year-round.
Yes. The Hartford is looking for candidates with a demonstrated background in customer service, call center work, insurance, retail, restaurant work, or a related field.
Yes. A high school diploma or equivalent experience is listed as a requirement.
Spanish bilingual skills are listed as a plus, rather than a requirement.
The job listing specifies minimum speeds of 300 Mbps download and 10 Mbps upload, along with a wired Ethernet connection between the internet provider's modem/router/gateway and the Hartford-issued computer.
Interested candidates should review the full job description and application requirements through the employer's official application page.
Friendly reminder from The Work From Home Queen: The Work From Home Queen does not participate in the application, interview, or hiring process for jobs featured on the website. It is a job board and career blog designed to connect job seekers with remote employment opportunities.
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