If helping others through compassionate customer service sounds like a dream career, this new remote opportunity may be exactly what job seekers have been waiting for! 🎉 Charlie Health is hiring Remote Care Experience Specialists with annual salaries ranging from $45,000 to $55,000, plus competitive benefits.
This fully remote position is ideal for professionals with customer support, patient services, healthcare, or contact center experience who want to make a meaningful impact while working from home.
💙 About Charlie Health
Charlie Health is on a mission to make behavioral healthcare more accessible for people experiencing mental health conditions, substance use disorders, and eating disorders.
Through personalized virtual treatment programs, Charlie Health helps individuals receive life-changing care from the comfort of home while connecting families, clinicians, and support teams every step of the way.
As the company continues to expand across the United States, they are seeking compassionate professionals to join their growing remote team.
💼 Remote Care Experience Specialist Job Overview
Position: Care Experience Specialist
Company: Charlie Health
Work Location: Remote (U.S. Eligible States)
Salary: $45,000 – $55,000 per year
Schedule: Full-Time
✨ What You'll Do
As Care Experience Specialists, team members become the primary point of contact for patients and their families throughout treatment.
Daily responsibilities include:
✅ Answer inbound phone calls, emails, and text messages
✅ Assist clients and families with questions and concerns
✅ Coordinate care between multiple internal departments
✅ Schedule and reschedule appointments
✅ Help patients remain engaged in treatment
✅ Communicate aftercare resources
✅ Document interactions accurately
✅ Meet customer service and performance metrics
✅ Deliver compassionate support throughout the patient's treatment journey
🎯 Qualifications
Applicants should have:
✔️ High school diploma or equivalent
✔️ At least 2 years of customer support or patient success experience
✔️ Experience working with adolescents or young adults (preferred)
✔️ Salesforce or CRM experience
✔️ Contact center experience
✔️ Knowledge of HIPAA
✔️ Strong communication and multitasking skills
✔️ Emotional intelligence and empathy
✔️ Experience with Microsoft Office, Zoom, Slack, Google Workspace, and EMR systems
💰 Salary & Benefits
Charlie Health offers:
💵 $45,000–$55,000 annually
🎁 Comprehensive employee benefits
💻 Fully remote work
📈 Growth opportunities
🏥 Healthcare benefits
🎉 Potential bonuses and incentive programs
🚫 State Hiring Restrictions
This role is not currently available for applicants residing in:
Alaska
California
Colorado
Connecticut
Maine
Massachusetts
Minnesota
New Jersey
New York
Oregon
Washington
Washington, DC
🌟 What Sets This Remote Job Apart
This opportunity is ideal for professionals who enjoy:
❤️ Helping others
🏡 Working remotely
📞 Customer service
🏥 Healthcare support
💬 Building relationships with patients
📅 Coordinating schedules
Unlike traditional call center positions, this role focuses on supporting individuals during important moments in their mental health journey.
💡 Career Tip
Employers hiring remote customer support professionals often prioritize empathy just as much as technical skills. During interviews, be prepared to share examples of how you've successfully handled difficult customer situations, resolved conflicts, and provided compassionate service while staying organized.
📌 How to Apply
Friendly Reminder: The Work From Home Queen does not participate in the hiring process. We simply share legitimate remote job opportunities to help job seekers find work-from-home careers.
👉 CLICK HERE for complete job details and to apply for the Care Experience Specialist position.
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❓Frequently Asked Questions
Yes! This is a fully remote position for eligible U.S. applicants.
The expected annual salary ranges between $45,000 and $55,000, depending on experience and location.
Healthcare experience is preferred but not required. Customer support or patient success experience is required.
Yes. Candidates should have approximately 1–2 years of Salesforce or similar CRM experience.
Care Experience Specialists assist patients and families receiving virtual behavioral healthcare treatment.
No. Applicants should have at least two years of relevant customer support or patient success experience.
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