Looking for a remote healthcare support job that pays $20 per hour? 💻 CareTalk Health is hiring Patient Support Specialists for full-time, fully remote positions across the United States. This opportunity may be a good fit for candidates with healthcare or customer service experience who enjoy helping patients, coordinating virtual appointments, and keeping daily operations running smoothly.
With a Monday–Friday schedule, hourly pay of $20, and the opportunity to support a nationwide virtual medical practice, this position offers a way to use communication, organization, and technical skills in a work-from-home healthcare setting.
📌 Patient Support Specialist Job Overview
Company: CareTalk Health
Job Title: Patient Support Specialist
Location: Remote – United States
Job Type: Full-Time, W-2 Employment
Pay: $20 per hour
Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time
Work Arrangement: Fully remote
Experience Required: Healthcare or customer service experience
Industry: Healthcare / Telehealth / Patient Support
💰 Potential earnings: At $20 per hour for 40 hours per week, the position would pay approximately $800 per week or $41,600 annually before taxes, assuming 52 paid weeks and no unpaid time off. Confirm the employer's exact paid-hour and break policies.
🏥 About CareTalk Health
CareTalk Health is a fully remote, nationwide virtual medical practice that partners with Medicare Advantage plans to provide Annual Wellness Visits and help close gaps in patient care.
The organization focuses on making virtual healthcare accessible, convenient, and patient-friendly. Its team works to ensure that patients can connect with the appropriate healthcare professionals and receive a smooth virtual care experience.
As a Patient Support Specialist, the employee helps coordinate appointments and communications between patients, registered nurses, and other members of the clinical team.
💻 What Does a Remote Patient Support Specialist Do?
The Patient Support Specialist serves as an important first point of contact for patients participating in virtual medical visits.
The role combines patient communication, appointment coordination, digital navigation, documentation, and basic technical support. The specialist helps ensure that patients are prepared for their visits and that clinical staff receive timely updates.
Key Responsibilities
📞 Patient Intake and Check-In
Contact scheduled patients to confirm appointments and readiness for virtual visits.
Verify patient identity and review demographic information, consent, and required screening questions.
Answer incoming calls about appointments, scheduling, and navigating virtual visits.
Help patients prepare their audio and video connections when needed.
🩺 Care Team Coordination
Coordinate patient flow across multiple clinical teams and schedules.
Transfer patients to the appropriate care team members using designated call-handling tools.
Notify registered nurses when patients are ready for their visits.
Monitor appointment progress and communicate updates to the clinical team.
Escalate scheduling conflicts, clinical concerns, and patient-related issues to the appropriate personnel.
📝 Communication and Documentation
Record patient outreach, intake information, call routing, and handoff activities in designated systems.
Provide real-time updates about patient status and scheduling changes.
Answer general questions and direct patients to the appropriate resources.
Maintain professional communication with patients and colleagues.
🖥️ Technical Navigation and Support
Use digital tools to connect patients with the correct care team.
Troubleshoot basic audio, video, and virtual visit navigation issues.
Communicate with clinical staff through phone systems and internal chat tools.
Escalate technical issues when additional assistance is required.
✅ Required Qualifications
Applicants should be prepared to demonstrate the following qualifications:
Previous experience in a healthcare or customer service setting.
Strong communication and interpersonal skills.
Comfort using multiple digital platforms at the same time.
Familiarity with tools such as Zoom, Microsoft Teams, electronic health record (EHR) systems, and customer relationship management (CRM) platforms.
Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced virtual environment.
Strong organizational skills and attention to detail.
⭐ Preferred Qualifications
The following experience may help strengthen an application:
Previous telehealth or remote healthcare experience.
Medical office or patient support experience.
Familiarity with HIPAA requirements and patient privacy practices.
Bilingual communication skills in English and Spanish or another language.
Bilingual skills are a plus, rather than a stated requirement.
🏡 Work-From-Home Equipment Requirements
Applicants should review the technical requirements carefully before applying. This position requires a compatible computer, reliable internet, and a private home office.
Equipment | Requirement |
Computer | Windows or Apple Mac computer |
Operating system | Windows 10 or later, or macOS 14 Sonoma or later |
Processor | Intel Core i5 or equivalent AMD processor for Windows; Apple Silicon for Mac |
Memory | 16 GB RAM |
Headphones | Wired headphones required; built-in microphones are not accepted. |
Internet | Minimum 100 Mbps download and 50 Mbps upload |
Connection | Ethernet cable connecting the computer directly to the router |
Browser and workspace | Google Chrome with Amazon WorkSpaces |
Webcam | Required; a built-in laptop webcam is acceptable |
Additional monitor | Highly recommended for laptop users; dual monitors are recommended for PC users. |
Important: Chromebooks, Linux computers, and smartphones are not accepted as the primary work computer.
The role may require employees to appear on camera at any time. Applicants should have a reliable internet connection and a secure, private workspace suitable for handling confidential patient information.
Who Can Apply?
This position is remote within the United States. Employees must physically perform all work within the United States during scheduled work hours. International work is not permitted during those hours.
Applicants should be comfortable working the stated Eastern Time schedule, regardless of their U.S. location.
🌟 Why Consider This Remote Healthcare Opportunity?
The Patient Support Specialist position may appeal to job seekers who want to combine customer service skills with an interest in healthcare.
Potential highlights include:
💵 $20 per hour: A clearly stated hourly pay rate.
🏡 Work from home: No regular commute to a physical office.
📅 Weekday schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time.
🩺 Healthcare experience: An opportunity to support patients and virtual care teams.
💻 Digital skills development: Daily use of virtual communication and healthcare technology.
🤝 Patient interaction: A chance to help patients navigate virtual appointments and receive timely support.
Candidates should remember that remote work does not necessarily mean a phone-free position. This role includes outbound patient calls, inbound calls, and real-time coordination with clinical staff.
💡 Career Tip: Tailor the Resume to Patient Support
Applicants can strengthen their resumes by highlighting experience that matches the employer's responsibilities.
Relevant experience may include:
Handling inbound and outbound calls.
Scheduling appointments and confirming attendance.
Providing customer service in a healthcare or medical office setting.
Documenting interactions accurately in digital systems.
Troubleshooting basic technology issues.
Protecting confidential information.
Managing multiple tasks while maintaining a professional, patient-focused approach.
Candidates with customer service backgrounds should explain how their communication, problem-solving, and documentation skills can transfer to a virtual healthcare environment.
Applicants should also emphasize any actual experience with EHR systems, HIPAA procedures, telehealth platforms, or patient intake. They should only list skills and qualifications they genuinely possess.
📩 How to Apply for the Patient Support Specialist Job
Interested candidates should review the complete job description and confirm that they meet the experience, schedule, location, and equipment requirements before applying.
👉 CLICK HERE for full details and to apply for this Patient Support Specialist position.
Friendly reminder: The Work From Home Queen doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.
Looking for more healthcare work-from-home opportunities?
Visit the Remote Patient Access Reps Jobs Board at The Work From Home Queen to explore more remote healthcare career leads.
Happy job hunting! 👑💖
❓ Frequently Asked Questions
1. How much does the CareTalk Health Patient Support Specialist pay?
The advertised pay rate is $20 per hour. At 40 hours per week, that equals approximately $800 per week before taxes.
2. Is this a work-from-home position?
Yes. The position is described as fully remote within the United States. Employees must perform their work physically within the country.
3. Is the Patient Support Specialist position full-time?
Yes. CareTalk Health is hiring for multiple full-time positions classified as W-2 employment.
4. What is the work schedule?
The stated schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time.
5. Is previous healthcare experience required?
Experience in either healthcare or customer service is required. Telehealth, medical office, and remote care experience are preferred.
6. Does the job involve phone calls?
Yes. Responsibilities include outbound patient calls, inbound calls, appointment coordination, and communication with clinical team members.
7. Can applicants use a Chromebook?
No. The listed requirements specify a Windows or Apple Mac computer. Chromebooks, Linux machines, and smartphones are not accepted as the primary computer.
8. What internet speed is required?
Applicants need at least 100 Mbps download and 50 Mbps upload speeds, along with an Ethernet connection directly to the router.
9. Is bilingual ability required?
No. English and Spanish or other language skills are listed as a plus, not a mandatory qualification.
10. Where can applicants find the official job posting?
Applicants should use the direct application link provided below to review the full listing, verify that the position remains open, and follow CareTalk Health's application instructions.
.png)
0 comments:
Post a Comment