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Are you an experienced customer service professional looking for an opportunity to build a career in healthcare? SCA Health is hiring Patient Call Representatives with pay ranging from $21 to $25 per hour. 💰
This opportunity may be a strong fit for professionals with experience in healthcare, call centers, billing, insurance verification, accounts receivable, or patient customer service.
As part of Optum, SCA Health supports specialty healthcare through a large network of ambulatory surgical centers, specialty physician practices, laboratories, and surgical hospitals. The organization says its mission centers on improving healthcare while providing patient-centered solutions. ❤️
📞 What Does a Patient Call Representative Do?
The Patient Call Representative serves as an important point of contact between patients and the healthcare organization.
The role involves primarily handling inbound and outbound patient calls, answering questions, researching account issues, collecting payments, and following up when an issue requires additional assistance.
Typical responsibilities include:
📞 Answering inbound patient calls
☎️ Making outbound calls to patients
💬 Resolving patient questions whenever possible during the first interaction
🔎 Researching issues that require additional assistance
📩 Following up on patient voicemails within 24 hours
💳 Collecting patient payments
🧾 Providing requested records and documentation
🏥 Educating patients about their Explanation of Benefits (EOB)
🛡️ Verifying insurance information
💰 Providing patient estimates
👤 Updating demographic information
💵 Researching missing payments
🔄 Reviewing accounts for possible adjustments or refunds
📋 Reviewing clinical information to determine whether a coding review may be needed
📊 Meeting established performance and quality metrics
🕐 Schedule
The advertised schedule is:
Monday–Friday
Eastern Time: 12:30 PM–9:00 PM
Central Time: 11:30 AM–8:00 PM
Pacific Time: 9:30 AM–6:00 PM
This later-day schedule could be appealing to professionals who prefer afternoon and evening work hours.
🎯 Qualifications for the Patient Call Rep Position
SCA Health lists several qualifications for this position.
Candidates should have:
🎓 A high school diploma or GED
📞 Strong customer service experience
☎️ Call center experience
🏥 Healthcare experience
💳 Experience with accounts receivable, billing, insurance verification, or customer service
🤝 Strong communication and problem-solving skills
Bilingual candidates are preferred.
Because this position combines healthcare knowledge with customer service and financial/account responsibilities, candidates should highlight relevant experience prominently on their resumes.
💰 Patient Call Representative Pay
Pay Range: $21.00–$25.00 per hour
At the maximum advertised rate of $25 per hour, a full-time 40-hour workweek would equal approximately $52,000 per year before taxes, assuming 52 weeks of work.
💼 What Makes This Healthcare WFH Opportunity Engaging?
For job seekers interested in healthcare careers, this position offers an opportunity to use customer service skills in a specialized healthcare environment.
The role goes beyond simply answering phones. Patient Call Representatives may work with insurance information, payments, estimates, Explanation of Benefits documents, account adjustments, refunds, and patient records.
That combination can help professionals strengthen skills that may transfer into other healthcare administrative and patient-support positions. 🚀
💗 What The WFH Queen Loves About This Opportunity
One of the biggest highlights is the $21–$25/hour advertised pay range. 💰
Another appealing feature is the Monday–Friday schedule, which can provide more predictable workweeks for professionals who prefer a consistent weekday schedule.
The position is also interesting for candidates who want to move beyond general customer service and develop experience in healthcare administration, patient financial services, insurance verification, and patient support.
SCA Health also lists benefits that include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off; life and disability insurance; and additional benefits. Candidates should review the employer's current benefits information for eligibility and details.
👑 Career Tip From The Work From Home Queen
Don't submit a generic customer service resume for a healthcare call center position.
Instead, tailor the resume around the qualifications the employer specifically requested.
For example, candidates should make relevant experience easy to find by highlighting keywords such as the following:
Key Skills in Healthcare and Customer Service
Patient Customer Service
Call Center Operations
Healthcare Management
Insurance Verification
Medical Billing
Accounts Receivable
Payment Processing
Explanation of Benefits (EOB)
Patient Estimates
Account Research
Problem Resolution
If a candidate has worked with healthcare insurance, billing systems, patient accounts, or medical terminology, those details should be clearly included in the resume.
🚨 Important Application Reminder
The Work From Home Queen is a job board and career blog and is not involved in SCA Health's hiring or application process.
Candidates should review the employer's official job posting carefully and apply through the appropriate employer application process.
📝 How to Apply for the SCA Health Patient Call Rep Job
Interested candidates can click the application link associated with this job listing to review the full job description, current location requirements, qualifications, and application instructions.
👉 CLICK HERE for full details and to apply for the Patient Call Representative position.
Looking for more healthcare work-from-home opportunities? 🏥💻
👉 Check out the Remote Patient Access Reps Jobs Board for additional opportunities.
❓ Frequently Asked Questions
The advertised pay range is $21.00 to $25.00 per hour.
Yes. SCA Health lists healthcare experience as a required qualification, along with strong customer service and call center experience.
Yes. Candidates are expected to have call center experience.
A high school diploma or GED is required.
Bilingual ability is preferred, but it is not listed as a mandatory qualification.
The representative will handle inbound and outbound patient calls, answer questions, collect payments, verify insurance, update patient information, research accounts, provide estimates, and follow up on escalated issues.
The advertised schedule is Monday through Friday, with hours of 12:30 PM–9:00 PM ET, 11:30 AM–8:00 PM CT, or 9:30 AM–6:00 PM PT.
SCA Health lists benefits including medical, dental, and vision coverage; a 401(k) with company match; paid time off; life and disability insurance; and more. Eligibility and benefits should be confirmed through the current employer posting.
This position may be a good fit for candidates with backgrounds in healthcare customer service, call centers, medical billing, insurance verification, accounts receivable, patient services, or healthcare administration.
Job seekers can explore the Remote Patient Access Reps Jobs Board on The Work From Home Queen for additional healthcare-related remote opportunities.
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