🚀 Talkiatry Is Hiring Remote Service Agents at $18.90/Hr

Looking for a health care customer service work from home job? 🏡💻 Talkiatry is hiring Service Agents for a full-time, remote position paying $18.90 per hour.

This opportunity is designed for professionals who enjoy helping patients, communicating with providers, scheduling appointments, and handling administrative tasks in a fast-paced healthcare environment.

💼 Remote Service Agent Job at Talkiatry

As a Service Agent, the successful candidate will help create an excellent experience for both patients and providers. The role involves responding to patient requests, scheduling appointments, supporting provider schedules, managing service tickets, and assisting with administrative processes.

The position is 100% remote and part of Talkiatry's Patient Care Coordination department.

💰 Pay: $18.90/hour
🏠 Location: Remote
🕐 Employment: Full-time
📅 Shifts:

• 9:30 AM–6:00 PM EST

• 7:30 AM–4:00 PM EST

📞 What Does a Talkiatry Service Agent Do?

The Service Agent serves as an important point of contact for patients and providers.

Responsibilities include:

• 📲 Answer incoming patient inquiries and questions

• 📅 Schedule patient appointments

• ☎️ Make outbound calls to patients, pharmacies, and insurance companies

• 🎫 Create and triage tickets in ServiceNow

• 🗓️ Help optimize provider schedules

• 💻 Schedule appointments using eClinicalWorks

• 💬 Support clinicians through Microsoft Teams

• 📞 Schedule patient follow-up appointments

• ⏰ Contact patients who are late for telehealth visits

• 📄 Send referral information and discharge letters

• 💳 Inform patients about insurance benefits

• 🪪 Upload insurance cards and identification documents

• 🛠️ Troubleshoot minor technology issues

• 🚨 Escalate technical problems to the appropriate helpdesk

🧑‍💻 What Talkiatry Is Looking For

This remote customer service position may be a strong fit for candidates who have experience working with customers by phone, email, and chat.

Applicants should have:

• ✍️ Strong written and verbal communication skills

• 🤝 Excellent customer service skills

• 🧩 The ability to multitask while maintaining accuracy

• 👥 Experience working in a team environment

• 📞 Experience answering phones in a fast-paced setting

• 📅 Appointment scheduling experience

Candidates with medical reception or Electronic Health Record (EHR) experience may have an advantage, but that experience is not required.

Experience with Microsoft Office/M365 and Microsoft Teams is also helpful.

❤️ Why Work for Talkiatry?

Talkiatry focuses on expanding access to mental healthcare through technology and a human-centered approach.

Employees may receive benefits that include:

• 🏥 Medical, dental and vision coverage effective day one

• 💰 401(k) with company match

• 🌴 Generous paid time off

• 🎉 Paid holidays

• 👶 Paid parental leave

• 📚 Learning and career development opportunities

• 🤝 A collaborative team environment

For professionals interested in combining remote customer service with healthcare, this could be an opportunity worth exploring.

👑 Career Tip From The Work From Home Queen

Don't underestimate transferable customer service experience. 💗

Candidates who have worked in call centers, scheduling, reception, customer support, or administrative positions should highlight specific accomplishments on their resumes.

Instead of simply writing:

"Answered customer calls."

A stronger resume bullet could be:

"Handled high-volume inbound customer inquiries while accurately scheduling appointments, documenting interactions, and resolving customer concerns."

That wording helps employers quickly see how previous experience connects to the Service Agent position.

📝 How to Apply

Interested candidates should review the complete job description and application requirements before applying.

Friendly reminder: The Work From Home Queen does not participate in the application or hiring process for jobs featured on the site. It is a job board and career blog designed to help job seekers discover remote opportunities. 👑💻

👉 CLICK HERE for full details and to apply for the Service Agent position.

For more opportunities, job seekers can also explore the Latest WFH Jobs page.

❓ Frequently Asked Questions

1. Is the Talkiatry Service Agent position remote?

Yes. The position is listed as remote and full-time.

2. How much does the Service Agent position pay?

The listed compensation is $18.90 per hour.

3. What are the available work hours?

Applicants must be available for one of two shifts: 9:30 AM–6:00 PM EST or 7:30 AM–4:00 PM EST.

4. Does this position require healthcare experience?

Medical reception and EHR experience are a plus, but they are not required according to the job description.

5. Does the job require customer service experience?

Yes. Talkiatry is looking for candidates with experience providing customer service through phone, email, and chat.

6. What software might Service Agents use?

The role mentions ServiceNow, eClinicalWorks, Microsoft Teams, and Microsoft 365.

7. Is this a full-time position?

Yes. The position is listed as full-time.

8. What kind of candidate may be a good fit?

Professionals with customer service, scheduling, phone support, administrative, or healthcare-related experience may find the responsibilities relevant to their background.